NEXUS question -- YYZ
Jan 10, 2011, 9:19 pm
#1
Original Poster
Join Date: Jul 2010
Posts: 27
NEXUS question -- YYZ
I'm an American NEXUS cardholder. Every time I go through YYZ into Canada, I walk straight through, thanks to NEXUS. But every time I return, I have am summoned into a special area. They take my ID's and ask me to sit down, and then they call me up, just ask me if I have anything to declare, and then wave me through. Is this normal?
Jan 10, 2011, 9:22 pm
#2
Join Date: May 2007
Location: SEA
Programs: Delta Platinum Medallion, Marriott Platinum
Posts: 624
I'm an American NEXUS cardholder. Every time I go through YYZ into Canada, I walk straight through, thanks to NEXUS. But every time I return, I have am summoned into a special area. They take my ID's and ask me to sit down, and then they call me up, just ask me if I have anything to declare, and then wave me through. Is this normal?
Jan 10, 2011, 9:24 pm
#3
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,968
Go to the nearest NEXUS Enrolment Centre and ask the officer to pull up your record and look for anything unusual. It could be simply a clerical error (some info on your profile doesn't match your passport) or it could be something more serious. Best to take care of it to avoid further delays.
Jan 10, 2011, 9:56 pm
#4
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,840
I'm an American NEXUS cardholder. Every time I go through YYZ into Canada, I walk straight through, thanks to NEXUS. But every time I return, I have am summoned into a special area. They take my ID's and ask me to sit down, and then they call me up, just ask me if I have anything to declare, and then wave me through. Is this normal?
Jan 11, 2011, 5:35 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,628
Could you visit any of the US NEXUS stations? I believe there is one in SEA...
Jan 11, 2011, 6:42 pm
#8
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,840
Jan 11, 2011, 8:40 pm
#9
Join Date: Mar 2010
Location: YYZ
Programs: Air Canada Aeroplan, Starwood Preferred Guest + lots of other hotel programs
Posts: 22
Try calling the NEXUS office in Seattle
When I received the dreaded SSSS on my boarding pass this past summer, I called NEXUS office to see if there was a problem with my record. The Canadian office directed me to the Seattle office (don't know why they couldn't figure it out themselves) and it turned out that I had two passport numbers listed on my file. When I had visited the NEXUS office in YYZ to present my renewed passport, the agent didn't remove the original number from the file.
Definitely worth giving the Seattle office a call to see if you can straighten things out by phone.
Definitely worth giving the Seattle office a call to see if you can straighten things out by phone.
Jan 11, 2011, 9:04 pm
#13
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,628
Jan 11, 2011, 9:05 pm
#14
Join Date: Mar 2010
Location: YYZ
Programs: Air Canada Aeroplan, Starwood Preferred Guest + lots of other hotel programs
Posts: 22
Maybe, maybe not. I don't know if I'll ever know for certain.
Regardless of whether there is a connection between SSSS and NEXUS, reviewing my record DID succeed in finding an easily resolvable issue that could have caused (or continued to have caused) problems.
I was pleasantly surprised to be able to deal with this by phone.
Regardless of whether there is a connection between SSSS and NEXUS, reviewing my record DID succeed in finding an easily resolvable issue that could have caused (or continued to have caused) problems.
I was pleasantly surprised to be able to deal with this by phone.
Jan 11, 2011, 9:22 pm
#15
Join Date: May 2007
Location: SEA
Programs: Delta Platinum Medallion, Marriott Platinum
Posts: 624
Maybe, maybe not. I don't know if I'll ever know for certain.
Regardless of whether there is a connection between SSSS and NEXUS, reviewing my record DID succeed in finding an easily resolvable issue that could have caused (or continued to have caused) problems.
I was pleasantly surprised to be able to deal with this by phone.
Regardless of whether there is a connection between SSSS and NEXUS, reviewing my record DID succeed in finding an easily resolvable issue that could have caused (or continued to have caused) problems.
I was pleasantly surprised to be able to deal with this by phone.
I agree that it was good to check it by phone, but even looking at your profile can lead to some clues as to what is going on.
BTW: Nexus was the best $50 I ever spent.