BWI checkpoint experience
#1
Original Poster
Join Date: Aug 2006
Location: Boston, MA
Posts: 112
BWI checkpoint experience
A few days ago, I flew out of BWI. Was on Southwest and went through the checkpoint by the B gates.
As an initial matter, has the new checkpoint aesthetic here been discussed yet? The checkpoint has been redesigned -- the line is encased in these white plastic wall things that are probably around 6-7 feet tall and that glow with blue light from the inside. Very futuristic-looking. I glanced at some sign as I entered the line (I was running a bit late, so I didn't read carefully) but the gist I got was that TSA wants our checkpoint experience to be pleasant and has accordingly adopted this new look. TSA agents doing ID checkpoint had a new, fancy desk (complete with backdrop featuring reassuring TSA branding) instead of just a podium to stand behind. While the new look is interesting, I wish they had spent my tax dollars on something else. I see no need or use for the new interior decoration.
Security line was very short -- there was only one person ahead of me at the ID check, and only a few additional people were at the Xray machine. ID checker was polite and pleasant. Passengers were being directed through the dreaded see-through machine as soon as previous passenger had cleared (in interim, passengers directed through metal detector). I got pulled and opted out. After a brief wait, I was directed to the otherside of the scanner for my pat down. The pat down was quick, but the TSA used a more pressure than I was expecting (on arms and legs, she actually encircled my limbs with her hand and maintained firm pressure as she pulled down -- it was not painful, but odd). She used the palm, rather than the back, of her hand throughout the pat down. She also got a little close for comfort to certain areas that I have not had patted down on prior "normal" secondaries (due to SSSS or other random selection).
The agent and I exchanged very few words. However, I definitely caught her rolling her eyes when the person manning the scanner informed her I needed a patdown, and her annoyed/exasperated demeanor perservered throughout the exam.
All told, however, it was relatively painless, which was appreciated given it was my first opt-out and I have read the stories here -- my belongings were not subjected to any additional scrutiny and remained in my sight at all times, the pat-down was quick, and I was not yelled at and/or openly harassed by anyone.
As an initial matter, has the new checkpoint aesthetic here been discussed yet? The checkpoint has been redesigned -- the line is encased in these white plastic wall things that are probably around 6-7 feet tall and that glow with blue light from the inside. Very futuristic-looking. I glanced at some sign as I entered the line (I was running a bit late, so I didn't read carefully) but the gist I got was that TSA wants our checkpoint experience to be pleasant and has accordingly adopted this new look. TSA agents doing ID checkpoint had a new, fancy desk (complete with backdrop featuring reassuring TSA branding) instead of just a podium to stand behind. While the new look is interesting, I wish they had spent my tax dollars on something else. I see no need or use for the new interior decoration.
Security line was very short -- there was only one person ahead of me at the ID check, and only a few additional people were at the Xray machine. ID checker was polite and pleasant. Passengers were being directed through the dreaded see-through machine as soon as previous passenger had cleared (in interim, passengers directed through metal detector). I got pulled and opted out. After a brief wait, I was directed to the otherside of the scanner for my pat down. The pat down was quick, but the TSA used a more pressure than I was expecting (on arms and legs, she actually encircled my limbs with her hand and maintained firm pressure as she pulled down -- it was not painful, but odd). She used the palm, rather than the back, of her hand throughout the pat down. She also got a little close for comfort to certain areas that I have not had patted down on prior "normal" secondaries (due to SSSS or other random selection).
The agent and I exchanged very few words. However, I definitely caught her rolling her eyes when the person manning the scanner informed her I needed a patdown, and her annoyed/exasperated demeanor perservered throughout the exam.
All told, however, it was relatively painless, which was appreciated given it was my first opt-out and I have read the stories here -- my belongings were not subjected to any additional scrutiny and remained in my sight at all times, the pat-down was quick, and I was not yelled at and/or openly harassed by anyone.
#2
Join Date: Nov 2009
Location: Between EWR & PHL
Programs: UA MileagePlus dirt (former hard-way Silver); AS Mileage Plan MVP; Hilton Honors Silver
Posts: 1,586
Your description sounds a lot like the intended design of the "Checkpoint Evolution" design they crowed about several years ago. Doesn't BWI serve as a testbed for new TSA "ideas"?
#3
Join Date: Mar 2008
Posts: 3,004
The agent and I exchanged very few words. However, I definitely caught her rolling her eyes when the person manning the scanner informed her I needed a patdown, and her annoyed/exasperated demeanor perservered throughout the exam.
how unprofessional... 
Guess they aren't used to the masses opting out, YET. I wonder if and when the scales will tip- I for one would love to see a serious opt-out rate. As far as I'm concerned they can wear out their sockets rolling their eyes.
#4




Join Date: Aug 2006
Location: NYC
Programs: AA LT G (1MM);DL G, UA GM
Posts: 2,028
#5
Suspended
Join Date: May 2005
Posts: 4,953
The pat down was quick, but the TSA used a more pressure than I was expecting (on arms and legs, she actually encircled my limbs with her hand and maintained firm pressure as she pulled down -- it was not painful, but odd). She used the palm, rather than the back, of her hand throughout the pat down. She also got a little close for comfort to certain areas that I have not had patted down on prior "normal" secondaries (due to SSSS or other random selection).
The agent and I exchanged very few words. However, I definitely caught her rolling her eyes when the person manning the scanner informed her I needed a patdown, and her annoyed/exasperated demeanor perservered throughout the exam.
The agent and I exchanged very few words. However, I definitely caught her rolling her eyes when the person manning the scanner informed her I needed a patdown, and her annoyed/exasperated demeanor perservered throughout the exam.
http://www.flyertalk.com/forum/trave...t-stories.html
Although I'm sure SSI will be invoked, can any of our screeners who have experience doing opt-out patdowns confirm that the "back of the hand" is no longer an option for opt-out pat downs? What about non opt-out patdowns?
It does seem that TSA is attempting to force everyone through WBI.
#8
Join Date: Mar 2007
Location: Somewhere near BWI
Programs: DL DM, HH Dia, SPG Gold, MR Plat, Hertz PC
Posts: 3,654
But, I will agree that the lovely TSO population at the C C/P is a really [sarcasm]enjoyable[/sarcasm] lot to deal with on every transit experience.





I'd fly for that.