MCI Complaints
May 2, 2000, 1:29 pm
#1
Original Poster
Join Date: Apr 2000
Location: Huntington Beach, CA, USA
Posts: 50
MCI Complaints
Like many people out there - I have had a bad experience with MCI. My personal experience involved three months of daily phone calls to every number I could get a hold of, faxing in complaint letters, copying bills, etc. because I was overcharged $600.00
On several occasions, MCI admitted that they were wrong and it was a mistake, and that I would be getting a refund. Of course the refund would never come.
After I received my third "this is the last time we're saying no" letter I got hold of the FCC. Ten days later I received a credit from MCI. The funny thing is that the day after I received the credit, I received a fourth "this is the last time we're saying no" letter.
What I've learned, and what I want to share with everyone out there is that getting the FCC involved is an easy way to get results. In order to get them involved, you have to have made a reasonable effort to resolve the dispute with your Long Distance Carrier. You should have this well documented. All you need to do is fill out the form at http://www.fcc.gov/cib/ccformpage.html or call 1-888-CALL-FCC to have your complaint taken over the phone. The FCC will send a copy of the complaint to the LD Carrier (in my case MCI), and then poke a needle in the proper voo-doo doll.
I'm not very familiar with the intricacies of the FCC - but they do hold a great deal of power over every company in the Telephone industry - including the ability to shut down Telephone Companies. When they get involved it doesn't necessarily scare the carrier, but it does make them aware that they have a serious problem and an upset customer.
On several occasions, MCI admitted that they were wrong and it was a mistake, and that I would be getting a refund. Of course the refund would never come.
After I received my third "this is the last time we're saying no" letter I got hold of the FCC. Ten days later I received a credit from MCI. The funny thing is that the day after I received the credit, I received a fourth "this is the last time we're saying no" letter.
What I've learned, and what I want to share with everyone out there is that getting the FCC involved is an easy way to get results. In order to get them involved, you have to have made a reasonable effort to resolve the dispute with your Long Distance Carrier. You should have this well documented. All you need to do is fill out the form at http://www.fcc.gov/cib/ccformpage.html or call 1-888-CALL-FCC to have your complaint taken over the phone. The FCC will send a copy of the complaint to the LD Carrier (in my case MCI), and then poke a needle in the proper voo-doo doll.
I'm not very familiar with the intricacies of the FCC - but they do hold a great deal of power over every company in the Telephone industry - including the ability to shut down Telephone Companies. When they get involved it doesn't necessarily scare the carrier, but it does make them aware that they have a serious problem and an upset customer.
May 2, 2000, 2:20 pm
#2
Join Date: Dec 1999
Location: This year we're going to the BAFTAs!
Posts: 5,518
I agree completely that one should not hesitate to get the FCC involved. That being said, I've sent 3 complaints to them about MCI, and only on one occasion did they actually follow up. The other two times, I did not hear from them. On both of those occasions I had detailed accounts of specific problems, worthy of some response, IMHO.
Perhaps they are just too busy with all the mail about the Big 3 and all the 10-10 operations (owned by the usual suspects in many cases) coming their way...
Perhaps they are just too busy with all the mail about the Big 3 and all the 10-10 operations (owned by the usual suspects in many cases) coming their way...