Starwood 50% off rate...where does it SAY rack rate?
Sep 26, 2000, 2:15 pm
#1
Original Poster
Join Date: May 1999
Location: USA
Posts: 565
Starwood 50% off rate...where does it SAY rack rate?
I've done a search, I've read the boards. I've called SPG. Everything on these boards, and SPG platinum personnel all say that this reward is only good off RACK rates...but where in the program guide or website terms and conditions does it SAY this? I can't find it. I find where the terms and conditions say that you must pay a RACK rate for the 35% off award in Hawaii, and where it says that you must pay a RACK rate (or COR, BAR 1, etc...) when confirming and upgrade, but I CAN'T FIND IT for this reward. Help me out.
Sep 26, 2000, 2:58 pm
#2
FlyerTalk Evangelist
Join Date: Nov 1999
Location: IAD
Programs: AA Lifetime Platinum
Posts: 27,067
Good question. The only thing I have found is:
For only 1,500 Starpoints, you and your guests can stay at any Starwood hotel or resort for 50% off the regular rate. That means twice the value for up to five consecutive nights. So, get away for 50% off to one of our spectacular destinations, like The Phoenician in Arizona or The Park Lane in London.
Contact your Account Service Center to redeem your 50% off award.
Unlike Free Night Awards, 50% off awards are subject to capacity controls.
Contact your Account Service Center to redeem your 50% off award.
Unlike Free Night Awards, 50% off awards are subject to capacity controls.
Sep 26, 2000, 4:09 pm
#4
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
Well, yes, I agree, but have learned over the years that it appears to be intuitively clear! http://www.flyertalk.com/forum/wink.gif
Sep 26, 2000, 10:44 pm
#5
Original Poster
Join Date: May 1999
Location: USA
Posts: 565
I saw where in the reward redemption site it says "regular." However, EVERYWHERE else, they either say "regular rack rate" or "rack rate" nowhere else does it just say REGULAR. I read regular in this context to mean "you get 50% off the regular rate (i.e. the rate that you'd otherwise pay if you weren't redeeming this reward...in other words, the BAR (best available rate).
Also...in the terms and conditions of the program, it doesn't say RACK..and it doesn't say REGULAR either....it just says 50% off. NOTHING in the terms and conditions say that it has to be a certain rate. Hmmmm....
Also...in the terms and conditions of the program, it doesn't say RACK..and it doesn't say REGULAR either....it just says 50% off. NOTHING in the terms and conditions say that it has to be a certain rate. Hmmmm....
Sep 27, 2000, 11:19 pm
#8
Original Poster
Join Date: May 1999
Location: USA
Posts: 565
:O http://www.flyertalk.com/forum/smile.gif
he he he. I just realized that I put this in ATT forum. I have ABSOLUTELY no idea why. I guess when I thought of this random thought about starwood, I happened to be reading in the ATT forum, and it just NEVER crossed my mind. DUH.
Sorry everyone. Temporary mind burp. Please forgive. Though ATT might have more of an idea than Starwood...you never know.
he he he. I just realized that I put this in ATT forum. I have ABSOLUTELY no idea why. I guess when I thought of this random thought about starwood, I happened to be reading in the ATT forum, and it just NEVER crossed my mind. DUH.
Sorry everyone. Temporary mind burp. Please forgive. Though ATT might have more of an idea than Starwood...you never know.