AM cancellation - MEX-ACA; Voucher only? No refund?
Apr 1, 2020, 10:38 am
#1
Original Poster
Join Date: May 2007
Location: London and Madrid
Programs: BA Gold, UA 2MM, Hyatt Globalist, Columbia Record & Tape Club Triple Diamond VIP
Posts: 580
AM cancellation - MEX-ACA; Voucher only? No refund?
I had booked two tickets (Premier one way, whatever their "extra" class is the other) from MEX to ACA and back.
AM changed my flights and told me to call and confirm the change. I did not want to confirm the change, I wanted a refund. Their agents are telling me "Aeromexico's policy is to not issue refunds, we only offer vouchers". When I press, they hang up.
The tickets were purchased in the US.
I'm trying to figure out whether to press for a refund via AMEX, or to accept their voucher offer. I would rather have a refund, but can't figure out what I'm able to do versus what Aeromexico says I should do.
Anyone?
AM changed my flights and told me to call and confirm the change. I did not want to confirm the change, I wanted a refund. Their agents are telling me "Aeromexico's policy is to not issue refunds, we only offer vouchers". When I press, they hang up.
The tickets were purchased in the US.
I'm trying to figure out whether to press for a refund via AMEX, or to accept their voucher offer. I would rather have a refund, but can't figure out what I'm able to do versus what Aeromexico says I should do.
Anyone?
Apr 2, 2020, 12:26 pm
#2
Join Date: Apr 2020
Posts: 2
I had booked two tickets (Premier one way, whatever their "extra" class is the other) from MEX to ACA and back.
AM changed my flights and told me to call and confirm the change. I did not want to confirm the change, I wanted a refund. Their agents are telling me "Aeromexico's policy is to not issue refunds, we only offer vouchers". When I press, they hang up.
The tickets were purchased in the US.
I'm trying to figure out whether to press for a refund via AMEX, or to accept their voucher offer. I would rather have a refund, but can't figure out what I'm able to do versus what Aeromexico says I should do.
Anyone?
AM changed my flights and told me to call and confirm the change. I did not want to confirm the change, I wanted a refund. Their agents are telling me "Aeromexico's policy is to not issue refunds, we only offer vouchers". When I press, they hang up.
The tickets were purchased in the US.
I'm trying to figure out whether to press for a refund via AMEX, or to accept their voucher offer. I would rather have a refund, but can't figure out what I'm able to do versus what Aeromexico says I should do.
Anyone?
Apr 2, 2020, 12:29 pm
#3
Join Date: Apr 2020
Posts: 2
I was told the same. They cancelled my flight but no refunds, only vouchers. When I pressed he said I can contact customer service via e mail. He said it is because cancellation was due to governmemt restrictions. What a lot of bull! I took the voucher and wrote e mail. Hopeless
Apr 2, 2020, 1:49 pm
#5
Original Poster
Join Date: May 2007
Location: London and Madrid
Programs: BA Gold, UA 2MM, Hyatt Globalist, Columbia Record & Tape Club Triple Diamond VIP
Posts: 580
This case is much simpler in that it's for travel wholly within Mexico. Because of that, recourse may be more limited.
Apr 2, 2020, 2:56 pm
#6
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,750
Apr 5, 2020, 12:50 pm
#8
Original Poster
Join Date: May 2007
Location: London and Madrid
Programs: BA Gold, UA 2MM, Hyatt Globalist, Columbia Record & Tape Club Triple Diamond VIP
Posts: 580
Thanks, that's the direction I've gone. We'll see what AMEX comes up with, but for now, they're asking me whether the flights are refundable, which doesn't give me great hopes & expectations.
