Aeromexico AM Plus - benefits not honored
Jul 3, 2019, 1:33 pm
#1
Original Poster
Join Date: Oct 2007
Location: SAN
Programs: UA 1K, Hyatt Globalist, Marriott Lt Plt
Posts: 241
Aeromexico AM Plus - benefits not honored
Hello all,
I do not fly AM that often, and this recent flight reminded me why. I recently flew MEX-TIJ, bought AM+ for my family and myself. On the day of travel the majority of the benefits offered with the AM+ were not honored, such as SkyPrioirity, dedicated overhead bin and especially additional pitch between seats, as this was a very old 738 called "uniclase" with only economy class.
I have submitted a compliant and got an answer that the seats I purchased were provided to me and I did seat on AM Plus. They have declined to answer my question (by email and phone) on why were the other benefits not given and refuse to give me any credit back.
Has anyone had similar issues? If so how was it resolved. If not any suggestion how I can complaint and try to get anywhere?
Thanks
I do not fly AM that often, and this recent flight reminded me why. I recently flew MEX-TIJ, bought AM+ for my family and myself. On the day of travel the majority of the benefits offered with the AM+ were not honored, such as SkyPrioirity, dedicated overhead bin and especially additional pitch between seats, as this was a very old 738 called "uniclase" with only economy class.
I have submitted a compliant and got an answer that the seats I purchased were provided to me and I did seat on AM Plus. They have declined to answer my question (by email and phone) on why were the other benefits not given and refuse to give me any credit back.
Has anyone had similar issues? If so how was it resolved. If not any suggestion how I can complaint and try to get anywhere?
Thanks
