ET EWR to ADD schedule change
Aug 8, 2018, 4:36 pm
#1
Original Poster
Join Date: Feb 2017
Posts: 258
ET EWR to ADD schedule change
Hi Experts
I had an award flight using UA miles from EWR to ADD to JNB have a schedule change overnight. Instead of departing on November 15th it is now November 16th.
I called ET to see what happened and they said they cancelled the flight on 11/15/18 and are only flying EWR to ADD route on Friday's and Sunday's.
Was wondering if anyone had more information or if this is possibly a case of a misinformed agent. Since I used UA miles I am not sure if there is anything else ET can do for me and I am assuming my only recourse is with United.
I had an award flight using UA miles from EWR to ADD to JNB have a schedule change overnight. Instead of departing on November 15th it is now November 16th.
I called ET to see what happened and they said they cancelled the flight on 11/15/18 and are only flying EWR to ADD route on Friday's and Sunday's.
Was wondering if anyone had more information or if this is possibly a case of a misinformed agent. Since I used UA miles I am not sure if there is anything else ET can do for me and I am assuming my only recourse is with United.
Aug 8, 2018, 7:37 pm
#2
Join Date: Mar 2017
Location: Toronto
Programs: DL Silver, AC E75K, Chatime Elite
Posts: 339
If it's ET's change, you can accept the new flight, get your miles refunded, or work with United Mileageplus to get the routing you wish.
Here's EF:
Effective 07/27/18 until 11/02/18Frequency: T,Th,F,SuDuration: 16 hrs 55 mins
ET 509EWR 9:15 PM → ADD 9:10 PM +1Stops: 1Aircraft: 788
Perhaps see if you can see if EWR-YYZ-ADD, or EWR-ORD-ADD, or EWR-ORD-ADD are available.
Here's EF:
Effective 07/27/18 until 11/02/18Frequency: T,Th,F,SuDuration: 16 hrs 55 mins
ET 509EWR 9:15 PM → ADD 9:10 PM +1Stops: 1Aircraft: 788
Perhaps see if you can see if EWR-YYZ-ADD, or EWR-ORD-ADD, or EWR-ORD-ADD are available.
Aug 9, 2018, 4:58 am
#3
Join Date: Aug 2000
Location: Exile
Posts: 15,656
I believe the flights via Abidjan are now rescheduled to depart from Newark a few minutes after midnight, hence the date change. The actual schedule change is actually only a few hours.
Aug 9, 2018, 5:07 am
#4
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
ET's website does not show any flight from EWR to ADD for 15 November (at least nothing you can book). It shows ET509 for 16 November on its originally scheduled times.
Last edited by cheltzel; Aug 9, 2018 at 5:17 am Reason: update response
Aug 9, 2018, 4:35 pm
#5
Original Poster
Join Date: Feb 2017
Posts: 258
Correct. My only options were EWR to ADD via LFW (ET 509) on 11/15.
Nothing else as an option according to United.
Will continue to monitor, hope something becomes available and then ask United to change to that flight. In the meantime, I accepted the change to the 11/16 flight as of now.
Nothing else as an option according to United.
Will continue to monitor, hope something becomes available and then ask United to change to that flight. In the meantime, I accepted the change to the 11/16 flight as of now.
Aug 9, 2018, 7:17 pm
#6
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
Correct. My only options were EWR to ADD via LFW (ET 509) on 11/15.
Nothing else as an option according to United.
Will continue to monitor, hope something becomes available and then ask United to change to that flight. In the meantime, I accepted the change to the 11/16 flight as of now.
Nothing else as an option according to United.
Will continue to monitor, hope something becomes available and then ask United to change to that flight. In the meantime, I accepted the change to the 11/16 flight as of now.
Aug 9, 2018, 10:03 pm
#7
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
You can probably convince UA to open space on their metal EWR-FRA/LHR/DUB/etc. and connect to ET from there, if there is available inventory on your original date.
Aug 10, 2018, 12:02 pm
#8
Original Poster
Join Date: Feb 2017
Posts: 258
Thanks for the advice guys.
I was booked in I class that is why they are having a tough time accomadating me.
They are willing to open space on UA metal flights to Europe but no onward connections are available in business. I will continue to monitor and pay the close in fee if something ideal opens up.
Which European route will give us the best business class product in your opinion?
For our return flight I was able to get jnb to jfk direct on SA. Heard the product isn't great, but cuts the journey home by 10 hours
I was booked in I class that is why they are having a tough time accomadating me.
They are willing to open space on UA metal flights to Europe but no onward connections are available in business. I will continue to monitor and pay the close in fee if something ideal opens up.
Which European route will give us the best business class product in your opinion?
For our return flight I was able to get jnb to jfk direct on SA. Heard the product isn't great, but cuts the journey home by 10 hours
Aug 10, 2018, 12:53 pm
#9
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
ET should be willing to open space from Europe to your final destination. Give them a call and ask them to add LHR-ADD or FRA-ADD to your PNR, and then call UA and have them reissue it with UA TATL and ET from there onward.
Aug 10, 2018, 1:59 pm
#10
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
Thanks for the advice guys.
I was booked in I class that is why they are having a tough time accomadating me.
They are willing to open space on UA metal flights to Europe but no onward connections are available in business. I will continue to monitor and pay the close in fee if something ideal opens up.
Which European route will give us the best business class product in your opinion?
For our return flight I was able to get jnb to jfk direct on SA. Heard the product isn't great, but cuts the journey home by 10 hours
I was booked in I class that is why they are having a tough time accomadating me.
They are willing to open space on UA metal flights to Europe but no onward connections are available in business. I will continue to monitor and pay the close in fee if something ideal opens up.
Which European route will give us the best business class product in your opinion?
For our return flight I was able to get jnb to jfk direct on SA. Heard the product isn't great, but cuts the journey home by 10 hours