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Old Nov 6, 2018, 5:49 am
  #1  
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Join Date: Jul 2007
Posts: 5
Vueling - Compensation
Hi,

I was delayed on a Vueling flight in August - and followed the procedure managed by the Resolver website - but with no response from Veuling. I then had to register a complaint with AESA - the Spanish authority.

They have taken some time to respond, but now want a copy of a response from Vueling - but there wasn't a response at all. Is there anything I can do to get around this - otherwise all Vueling have to do to negate anything that AESA do is to ignore any demands for compensation!
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Old Nov 6, 2018, 9:02 am
  #2  
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Programs: UA US CO AA DL FL
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Simply report to AESA that VY has never responded to your request. Do not read more into the AESA request than there is.
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Old Nov 6, 2018, 11:07 am
  #3  
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I'll give that a go.... they don't seem to want to start evaluating unless all their required documents are uploaded. I'll upload a doc saying just that.
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Old Nov 6, 2018, 11:10 am
  #4  
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Originally Posted by frog0
I'll give that a go.... they don't seem to want to start evaluating unless all their required documents are uploaded. I'll upload a doc saying just that.
Exactly. "On **Insert Date** I sent the request to VY. As of today, I have not received a response."
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