Ryanair cancellations due to backlog of staff leave
Sep 27, 2017, 7:38 am
#46
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,733
Actually, it seems that flights currently on sale for Summer 2018 will be impacted too...
Originally Posted by Ryanair
Ryanair, Europe’s largest airline today (27 Sept) confirmed it will slow its growth this winter (Nov 17 to Mar 18), by flying 25 less aircraft (of its 400 fleet) from November, and 10 fewer aircraft (of 445) from April 2018.
Sep 27, 2017, 3:52 pm
#48
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,690
CAA taking action against them;
Britain’s Civil Aviation Authority (CAA) is launching "enforcement action" against Ryanair for failing to give customers accurate information about their rights following a wave of flight cancellations.
The regulator has asked for a meeting with the airline as part of a consultation that will last at least seven days and could take legal action for breaching consumer protection laws "if necessary".
The CAA sent a letter to the low-cost carrier explaining its decision.
It said the company falsely claimed it did not have to re-route passengers on other airlines, particularly when there are no other services available
see the rest here.... https://www.rte.ie/news/2017/0927/90...ion-authority/
Britain’s Civil Aviation Authority (CAA) is launching "enforcement action" against Ryanair for failing to give customers accurate information about their rights following a wave of flight cancellations.
The regulator has asked for a meeting with the airline as part of a consultation that will last at least seven days and could take legal action for breaching consumer protection laws "if necessary".
The CAA sent a letter to the low-cost carrier explaining its decision.
It said the company falsely claimed it did not have to re-route passengers on other airlines, particularly when there are no other services available
see the rest here.... https://www.rte.ie/news/2017/0927/90...ion-authority/
Sep 28, 2017, 2:36 am
#49
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
CAA taking action against them;
Britain’s Civil Aviation Authority (CAA) is launching "enforcement action" against Ryanair for failing to give customers accurate information about their rights following a wave of flight cancellations.
The regulator has asked for a meeting with the airline as part of a consultation that will last at least seven days and could take legal action for breaching consumer protection laws "if necessary".
The CAA sent a letter to the low-cost carrier explaining its decision.
It said the company falsely claimed it did not have to re-route passengers on other airlines, particularly when there are no other services available
see the rest here.... https://www.rte.ie/news/2017/0927/90...ion-authority/
Britain’s Civil Aviation Authority (CAA) is launching "enforcement action" against Ryanair for failing to give customers accurate information about their rights following a wave of flight cancellations.
The regulator has asked for a meeting with the airline as part of a consultation that will last at least seven days and could take legal action for breaching consumer protection laws "if necessary".
The CAA sent a letter to the low-cost carrier explaining its decision.
It said the company falsely claimed it did not have to re-route passengers on other airlines, particularly when there are no other services available
see the rest here.... https://www.rte.ie/news/2017/0927/90...ion-authority/
Sep 28, 2017, 4:13 pm
#50
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,120
Sep 28, 2017, 4:54 pm
#51
Join Date: Feb 2012
Location: London
Programs: BA Silver
Posts: 81
The formal letters sent to Ryanair by the CAA make interesting reading. These are on the CAA News webpage which details the action the CAA are currently taking against Ryanair:
https://www.caa.co.uk/News/CAA-exped...ng-passengers/
Direct Links to the letters (pdf files):
CAA Letter 27-September
CAA Follow-Up Letter 28-September
https://www.caa.co.uk/News/CAA-exped...ng-passengers/
Direct Links to the letters (pdf files):
CAA Letter 27-September
CAA Follow-Up Letter 28-September
Sep 29, 2017, 1:08 am
#52
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
CAA chief executive A ndrew Haines said he was "furious" after Ryanair cancelled an extra 18,000 flights for the winter season on Wednesday - a move that will hit 400,000 customers.
" They are not making it clear to people their entitlement," Mr Haines told BBC Radio 4's Today programme.
" They are not making it clear to people their entitlement," Mr Haines told BBC Radio 4's Today programme.
Sep 29, 2017, 2:36 am
#53
Join Date: Jun 2015
Posts: 1,481
- refund
- rebooking to an earlier date
- rebooking to a later date
The 2 weeks are just about compensation.
Sep 29, 2017, 4:07 am
#54
Join Date: Nov 2010
Posts: 5,596
Or re booking on another airline or alternate means of travel such as trains.Ryanair has been avoiding this issue and the CAA are after them.The second letter is very strong and not the usual diplomatic CAA speak.
Sep 29, 2017, 4:31 am
#55
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
But there is nothing in the regulation that forces them to book someone on another airline, is there?
Sep 29, 2017, 8:23 am
#58
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,733
Sep 29, 2017, 8:26 am
#59
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,733
