The RYANAIR thread
Aug 6, 2020, 10:31 am
#301
Join Date: Nov 2007
Location: PHX
Posts: 4,787
I'm just guessing but really is there any reason to give this company the benefit of the doubt on something like this?
Aug 7, 2020, 1:54 am
#302
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
Not only are Ryanair basically hanging up with the “we are busy” message on their free phone number, after a 5 hour wait in their live online chat I still didn’t get through to anybody. Maybe il try a non refund category and see if it’s quicker.
Had hopes for a successful chargeback with HSBC after reading of other (quick) successes, but no luck there either. Wasn’t encouraged by the phone agent there having no idea on the laws (only one flight was cancelled not both legs etc)
I wish I’d just gone down the small claims court route now, just purely for my own satisfaction and to not allow them to get away with this crap.
Had hopes for a successful chargeback with HSBC after reading of other (quick) successes, but no luck there either. Wasn’t encouraged by the phone agent there having no idea on the laws (only one flight was cancelled not both legs etc)
I wish I’d just gone down the small claims court route now, just purely for my own satisfaction and to not allow them to get away with this crap.
Aug 15, 2020, 3:55 pm
#304
Join Date: Mar 2010
Location: Orchard Co. NI
Programs: BAEC
Posts: 607
I have a booking TUF-DUB on Monday, the flight is going to go but we are already home by another route, is it possible to convert the value to a voucher. No change fees are available to Sept but can't make use of that option at this time due to Q and work.
Aug 16, 2020, 6:43 am
#305
Join Date: Jul 2014
Posts: 491
I'm flying KBP-STN on September 11 and it's already saying the flight is sold out, as well as the Fridays surrounding it. Should I expect a cancelation?
Edit: It was canceled. Chargeback initiated.
Edit: It was canceled. Chargeback initiated.
Last edited by James91; Aug 20, 2020 at 4:34 pm
Aug 18, 2020, 12:00 pm
#306
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Had hopes for a successful chargeback with HSBC after reading of other (quick) successes, but no luck there either. Wasn’t encouraged by the phone agent there having no idea on the laws (only one flight was cancelled not both legs etc)
Aug 18, 2020, 12:31 pm
#307
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,741
Aug 18, 2020, 2:37 pm
#308
Join Date: Dec 2009
Posts: 2,553
Aug 18, 2020, 3:49 pm
#309
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
`All mine have been launched with details taken over the phone with dispute reference number given in he same phone conversation.
I followed up by forwarding the reservation and cancellation emails I'd received from the airline.
Aug 19, 2020, 12:43 am
#310
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,741
Aug 22, 2020, 8:58 pm
#312
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
Aug 23, 2020, 1:40 am
#313
Join Date: Dec 2009
Posts: 2,553
TSB credit card - though this time it was actually a Revolut card since it was a euro transaction that I charged to Revolut. As far as I heard from TSB, Ryanair never replied to the chargeback to my card, so hoping it'll be the same with my Revolut chargeback.
Aug 24, 2020, 9:30 am
#314
Join Date: Jun 2014
Location: London
Programs: Hilton Diamond, IHG Diamond, BA Gold
Posts: 167
Ryanair has cancelled my flight PDL-STN on the 5/9 - they cancelled all flight for all of September and October even though they were flying in July and August! They don't have to pay compensation because they gave 3 and not 2 weeks notice, but there is still a right of rerouting.
There are still options to fly with Ryanair from PDL to LIS or OPO and then to STN, but they refuse to pay for both legs and say I have to pay for one of the flights even though legally they have to offer a rerouting to the destination at the earliest opportunity.
There are still options to fly with Ryanair from PDL to LIS or OPO and then to STN, but they refuse to pay for both legs and say I have to pay for one of the flights even though legally they have to offer a rerouting to the destination at the earliest opportunity.
Sep 9, 2020, 4:05 am
#315
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
After being offered the voucher a while ago, recently I went to chatbot and wrote something like “Covid refund don’t want voucher”, that took me to an FAQ and there was a link there to another form which re-requests a refund and refuses the voucher. Have received the full refund a couple of weeks later (originally applied for it end of May)