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Coronavirus - Air China offers full refunds

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Coronavirus - Air China offers full refunds

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Old Jun 29, 2020, 3:43 pm
  #301  
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Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by hopeful_me
The guidelines for free cancellation of CA-issued tickets still appear on their website, so it's surprising that they are suspended. But my refund has been confirmed, by email and phone. It's been more than 3 weeks now, so it may have indeed got stuck internally if there has been any concurrent change of policy.
Maybe there was some misunderstanding on the original call. After speaking to me they made another call to Air China a few days ago and the refund was offered/processed, no questions!
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Old Jun 30, 2020, 4:37 am
  #302  
 
Join Date: Jul 2010
Posts: 85
My refund came super fast. Very impressed with CA.
Flight change/cancellation : June 15
After called in, received cancellation confirmation email (stated 4-6 weeks timeline): June 17
Refund on my CC : June 25 (9 days!!)
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