Air Asia - how to add a leg?

Old Jun 20, 2018, 6:28 pm
  #1  
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Air Asia - how to add a leg?

I have an Air Asia X booking from KUL to Japan. I would like to add a PEN-KUL on Air Asia, so I can travel PEN-KUL-Japan.

Can it be done? And how so?

I tried to modify my booking online, but all that I can change there is the date.
sokolov is offline  
Old Jun 21, 2018, 2:38 am
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Call the airline?
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Old Jun 23, 2018, 6:30 am
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Originally Posted by sokolov
I have an Air Asia X booking from KUL to Japan. I would like to add a PEN-KUL on Air Asia, so I can travel PEN-KUL-Japan.

Can it be done? And how so?

I tried to modify my booking online, but all that I can change there is the date.
Why don't you just book a separate tix
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Old Jun 23, 2018, 6:32 pm
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Originally Posted by blandy62
Why don't you just book a separate tix
Because I would not be protected in case the first flight is delayed.

I chatted with Air Asia and was told that they won't add a leg to my booking, even if I pay handsomely. I should forfeit my original booking and book the entire trip anew, paying the full amount again.

Instead, I'll fly the first leg a day earlier with another airline and pay for a hotel. That's a lot cheaper.
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Old Jun 24, 2018, 1:30 am
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That's what I was expecting a LCC to do.
No options to sensibly modify a booking - chuck it away and start again.
But thanks for reporting back...
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Old Jun 24, 2018, 1:38 am
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I have never flown Air Asia X, but in general dont expect much in the way of protection from Air Asia.
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Old Jun 24, 2018, 7:22 am
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To be fare to AirAsia they do sell 'protected connection' item itineraries which include luggage transfer and assistance in the event of a mis-connect. The last time I used one of these there is even a member of staff waiting at the end of the airbridge from the incoming flight to escort passengers with a connection through the transfer process.

But the last poster is correct to query the level of protection - you will get rebooked onto the next AirAsia flight with available seats, they are not going to kick off passengers with seat reservations to get you to your destination and they are not usually going to rebook you on another carrier. Any unexpected overnight stay is going to be at your expense and it is your responsibility to insure yourself against additional costs. It's worth considering 'if I mis-connect what options will AirAsia have to reroute me', and 'would other carriers who might sell this route have better resilience options'
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Old Jun 24, 2018, 6:31 pm
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My understanding is they would rebook on the next available flight with air Asia. As you mention next available flight doesn't necesseraly mean next flight. And it is clear they will not pay for any other expenses
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Old Jun 25, 2018, 4:03 pm
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Originally Posted by blandy62
My understanding is they would rebook on the next available flight with air Asia. As you mention next available flight doesn't necesseraly mean next flight. And it is clear they will not pay for any other expenses
And it doesn't mean "next convenient" flight either. Was on a delayed AirAsia flight and another passenger on FlyThru wouldn't make his connection (a once a day flight). He asked to take the same flight next day (so he can sleep in his own bed), but they insisted he take the delayed flight to KL and sit there to take the connecting flight on the following day...
I don't recommend taking connecting flights on AirAsia, only non-stop, or back-to-back with a day in-between. FlyThru is very expensive and offers very little actual protection...
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Old Jun 26, 2018, 6:43 pm
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Originally Posted by plunet
That's what I was expecting a LCC to do.
No options to sensibly modify a booking - chuck it away and start again.
But thanks for reporting back...
Have you tried changing your ticket on the US3 lately?
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