sokolov

I have an Air Asia X booking from KUL to Japan. I would like to add a PEN-KUL on Air Asia, so I can travel PEN-KUL-Japan.

Can it be done? And how so?

I tried to modify my booking online, but all that I can change there is the date.

plunet

Call the airline?

blandy62

Why don't you just book a separate tix

sokolov

Because I would not be protected in case the first flight is delayed.

I chatted with Air Asia and was told that they won't add a leg to my booking, even if I pay handsomely. I should forfeit my original booking and book the entire trip anew, paying the full amount again.

Instead, I'll fly the first leg a day earlier with another airline and pay for a hotel. That's a lot cheaper.

plunet

That's what I was expecting a LCC to do.
No options to sensibly modify a booking - chuck it away and start again.
But thanks for reporting back...

Jaimito Cartero

plunet

To be fare to AirAsia they do sell 'protected connection' item itineraries which include luggage transfer and assistance in the event of a mis-connect. The last time I used one of these there is even a member of staff waiting at the end of the airbridge from the incoming flight to escort passengers with a connection through the transfer process.

But the last poster is correct to query the level of protection - you will get rebooked onto the next AirAsia flight with available seats, they are not going to kick off passengers with seat reservations to get you to your destination and they are not usually going to rebook you on another carrier. Any unexpected overnight stay is going to be at your expense and it is your responsibility to insure yourself against additional costs. It's worth considering 'if I mis-connect what options will AirAsia have to reroute me', and 'would other carriers who might sell this route have better resilience options'

blandy62

My understanding is they would rebook on the next available flight with air Asia. As you mention next available flight doesn't necesseraly mean next flight. And it is clear they will not pay for any other expenses

Fyd

And it doesn't mean "next convenient" flight either. Was on a delayed AirAsia flight and another passenger on FlyThru wouldn't make his connection (a once a day flight). He asked to take the same flight next day (so he can sleep in his own bed), but they insisted he take the delayed flight to KL and sit there to take the connecting flight on the following day...
I don't recommend taking connecting flights on AirAsia, only non-stop, or back-to-back with a day in-between. FlyThru is very expensive and offers very little actual protection...

onuhistorian0116