No Response from China Eastern
Jul 29, 2016, 7:22 pm
#1
Original Poster
Join Date: May 2010
Posts: 159
No Response from China Eastern
Our son and family flew from SGN to YYZ on a flight that ultimately took 42 hours. No food vouchers, no compensation, etc., etc.
He has e-mailed them numerous times and received the canned response of a 2 business day reply. I called the Vancouver office, but, after waiting 15 minutes, was told to leave a message. No response.
Any advice on how to get someone to respond?
He has e-mailed them numerous times and received the canned response of a 2 business day reply. I called the Vancouver office, but, after waiting 15 minutes, was told to leave a message. No response.
Any advice on how to get someone to respond?
Jul 29, 2016, 8:43 pm
#2
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Call the Vancouver office, and ask for the director of Sales... at least you'll get someone who speaks English.
I wouldn't hope in getting a quick response via email.
I wouldn't hope in getting a quick response via email.
Jul 29, 2016, 11:16 pm
#3
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
A trick I've used in the past decades is calling the cargo division for direct #'s of higher ups and vice versa when I can't get an hold of the cargo division.
And FYI MU cargo operations in the US all route to their Vancouver branch so you should be able to get an hold of someone easily.
And FYI MU cargo operations in the US all route to their Vancouver branch so you should be able to get an hold of someone easily.
Jul 30, 2016, 1:44 am
#4
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
You need someone like Lucky at OMAAT to blog about it...
http://onemileatatime.boardingarea.c...eastern-email/
http://onemileatatime.boardingarea.c...eastern-email/
Aug 14, 2016, 10:50 am
#5
Original Poster
Join Date: May 2010
Posts: 159
Thank you all for your responses. I have called the Vancouver office several times, but can never get through to someone to talk to. They just put you on hold, and then 15 minutes later, ask you to leave a message, which I did. I supplied my phone number, but no one ever returned my call.
I have posted my question on OMAAT and am hoping to get some responses there as well.
I have posted my question on OMAAT and am hoping to get some responses there as well.
Aug 16, 2016, 9:56 am
#7
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,228
My advice is to give up on it. Not worth the aggravation of dealing with them. You most likely won't get anything from them.
This is the same airline that when my girlfriend and I showed up for a PVG-DPS flight we booked in business told us as check in. There are no more business class seats, you're OK with economy?
Just don't fly them again.
This is the same airline that when my girlfriend and I showed up for a PVG-DPS flight we booked in business told us as check in. There are no more business class seats, you're OK with economy?
Just don't fly them again.
Aug 16, 2016, 7:52 pm
#9
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Sorry I just ran through my BOL's from China Cargo (MU Cargo) and it didn't have the vancouver office #. It's an back office number and someone picks up instantly. Try to find it, it would be helpful.
Aug 18, 2016, 4:10 am
#11
Join Date: Jan 2010
Location: Indonesia
Programs: AY, GA, SQ, IHG, SPG
Posts: 135
My advice is to give up on it. Not worth the aggravation of dealing with them. You most likely won't get anything from them.
This is the same airline that when my girlfriend and I showed up for a PVG-DPS flight we booked in business told us as check in. There are no more business class seats, you're OK with economy?
Just don't fly them again.
This is the same airline that when my girlfriend and I showed up for a PVG-DPS flight we booked in business told us as check in. There are no more business class seats, you're OK with economy?
Just don't fly them again.