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Any success in challenging what Priceline calls a 3* hotel?

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Any success in challenging what Priceline calls a 3* hotel?

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Old Nov 9, 2004, 11:43 am
  #16  
 
Join Date: Jun 2002
Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus
Posts: 1,259
Originally Posted by mbstone
PL rates properties according to their amenities, not their subjective quality. PL does not read the Mobil or AAA guides, nor does it employ ex-Marines to go over hotel rooms with white gloves. A PL 3* merely means that there is an on-premises restaurant and (usually) room service. Of course, there are dumpy and run-down properties that fit this description, e.g. most airport Hiltons. You could do two things: 1) post negative reviews of the hotel on BFT or Travelocity or wherever you can; 2) write to PL. If enough people complain to PL the property will be downgraded.
The Red Lion in Modesto, CA used to be rated 3* by Priceline. A friend of mine stayed there in August and reported shabby room conditions to Priceline. About a month later, it was discovered Priceline had downgraded the hotel to 2 stars. When accessing the Priceline bid confirmation page, the restaurant icon no longer appeared in the hotel's list of amenities. That alone would explain the downgrade from 3 to 2 stars as the poster above pointed out. Whether the complaint(s) had anything to do with it as well is unknown. But I believe Priceline takes customer feedback somewhat seriously. I'm sure if they get enough negative feedback on a certain property they adjust the quality rating accordingly.
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Old Nov 9, 2004, 11:50 am
  #17  
 
Join Date: Jun 2002
Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus
Posts: 1,259
Originally Posted by deadreader
To the poster who said it's not worth the effort to reconfigure pricelines totally misguided star-rating system:

How many nights have you stayed in a priceline hotel in the last 2 years? How many different priceline hotels have you stayed in during the last 2 years?
Deadreader,

Off topic here, but did you ever get your missing EBAY points? If I'm not mistaken, you're the only one who complained about missing points, but didn't provide a follow up once the points started rolling into everyone else's accounts. Let us know!

http://www.flyertalk.com/forum/showthread.php?t=346354)
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