Unethical Move by Travel Agent?
#1
Unethical Move by Travel Agent?
I apologize in advance if this is not the right forum.
I was looking into booking an Hawaiian hotel on Kauai. In my research I contacted the hotel directly as well as a Virtuoso travel agent that I have had no dealings with. ( Only an ad I saw) Both came back with rates and booking the hotel directly was the best deal and perk package for us. I wrote the travel agent and said we decided to book directly and would keep him in our rolodex for future trips.
I learned yesterday from the hotel reservation manager that the TA reached out to her asking for the commission on our booking ..." because I have been working with him for weeks". ( Several emails and one initial phone call each time explaining to him am still waiting on rates from the hotel directly) The reservations manager sensed something was off and said no and then let me know.
Having never engaged a TA before... is this typical behavior? Are they due some compensation for making a rate inquiry? I have an email ready to send to the TA saying how disappointed I am....or should I just let it go.
I
I was looking into booking an Hawaiian hotel on Kauai. In my research I contacted the hotel directly as well as a Virtuoso travel agent that I have had no dealings with. ( Only an ad I saw) Both came back with rates and booking the hotel directly was the best deal and perk package for us. I wrote the travel agent and said we decided to book directly and would keep him in our rolodex for future trips.
I learned yesterday from the hotel reservation manager that the TA reached out to her asking for the commission on our booking ..." because I have been working with him for weeks". ( Several emails and one initial phone call each time explaining to him am still waiting on rates from the hotel directly) The reservations manager sensed something was off and said no and then let me know.
Having never engaged a TA before... is this typical behavior? Are they due some compensation for making a rate inquiry? I have an email ready to send to the TA saying how disappointed I am....or should I just let it go.
I
#2
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Join Date: Jul 2010
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It's absolutely unethical. Merely asking for a quote doesn't make him your travel agent, doesn't obligate you to book through him, and definitely does not mean he is entitled to any commission on your bookings. I would reach out to Virtuoso and make a complaint.
#6
Suspended
Join Date: Feb 2004
Posts: 4,188
I apologize in advance if this is not the right forum.
I was looking into booking an Hawaiian hotel on Kauai. In my research I contacted the hotel directly as well as a Virtuoso travel agent that I have had no dealings with. ( Only an ad I saw) Both came back with rates and booking the hotel directly was the best deal and perk package for us. I wrote the travel agent and said we decided to book directly and would keep him in our rolodex for future trips.
I learned yesterday from the hotel reservation manager that the TA reached out to her asking for the commission on our booking ..." because I have been working with him for weeks". ( Several emails and one initial phone call each time explaining to him am still waiting on rates from the hotel directly) The reservations manager sensed something was off and said no and then let me know.
Having never engaged a TA before... is this typical behavior? Are they due some compensation for making a rate inquiry? I have an email ready to send to the TA saying how disappointed I am....or should I just let it go.
I
I was looking into booking an Hawaiian hotel on Kauai. In my research I contacted the hotel directly as well as a Virtuoso travel agent that I have had no dealings with. ( Only an ad I saw) Both came back with rates and booking the hotel directly was the best deal and perk package for us. I wrote the travel agent and said we decided to book directly and would keep him in our rolodex for future trips.
I learned yesterday from the hotel reservation manager that the TA reached out to her asking for the commission on our booking ..." because I have been working with him for weeks". ( Several emails and one initial phone call each time explaining to him am still waiting on rates from the hotel directly) The reservations manager sensed something was off and said no and then let me know.
Having never engaged a TA before... is this typical behavior? Are they due some compensation for making a rate inquiry? I have an email ready to send to the TA saying how disappointed I am....or should I just let it go.
I
#7
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Agree.
Im guessing they thought you'd never find out, and the only one being 'hurt' was the hotel.
Play it right with the hotel manager (ie "I just want to make sure this will not become a problem for you if I report it") and you might be surprised at check in.
#8
I actually reached out to the hotel Reservation Manager ( the one who told me about his request) to ask if I pursued this with the TA would it create any problems for them. ( The last thing I want to do is to create a uncomfortable situation for her ) She said the TA actually contacted the sales team at the hotel to make the request ( I never had any dealing with them only the manager directly as I had a connection to her) and she happened to catch it and refused his request. She asked that I not contact the TA as they would prefer that my knowledge of what happened not come from them. I understand and she was very appreciative that I reached out to her to ask. They have already upgraded us from a nice room to a suite....so I feel good.
#9
Join Date: May 2012
Location: DCA, lived MCI, SEA/PDX,BUF (born/raised)
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Posts: 8,912
I apologize in advance if this is not the right forum.
I was looking into booking an Hawaiian hotel on Kauai. In my research I contacted the hotel directly as well as a Virtuoso travel agent that I have had no dealings with. ( Only an ad I saw) Both came back with rates and booking the hotel directly was the best deal and perk package for us. I wrote the travel agent and said we decided to book directly and would keep him in our rolodex for future trips.
I learned yesterday from the hotel reservation manager that the TA reached out to her asking for the commission on our booking ..." because I have been working with him for weeks". ( Several emails and one initial phone call each time explaining to him am still waiting on rates from the hotel directly) The reservations manager sensed something was off and said no and then let me know.
Having never engaged a TA before... is this typical behavior? Are they due some compensation for making a rate inquiry? I have an email ready to send to the TA saying how disappointed I am....or should I just let it go.
I
I was looking into booking an Hawaiian hotel on Kauai. In my research I contacted the hotel directly as well as a Virtuoso travel agent that I have had no dealings with. ( Only an ad I saw) Both came back with rates and booking the hotel directly was the best deal and perk package for us. I wrote the travel agent and said we decided to book directly and would keep him in our rolodex for future trips.
I learned yesterday from the hotel reservation manager that the TA reached out to her asking for the commission on our booking ..." because I have been working with him for weeks". ( Several emails and one initial phone call each time explaining to him am still waiting on rates from the hotel directly) The reservations manager sensed something was off and said no and then let me know.
Having never engaged a TA before... is this typical behavior? Are they due some compensation for making a rate inquiry? I have an email ready to send to the TA saying how disappointed I am....or should I just let it go.
I
this TA doesn’t get any sort of fee.
it would be different if you contacted the TA, try gave you a list, then you booked on your own.
since your email records show you reached out to both independently before getting a replay from a TA shows you established the connection before the TA leg work.
#10
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Join Date: May 2002
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#11
Join Date: Nov 2009
Location: PHX
Programs: UA *Alliance
Posts: 5,788
What the TA did took some major cojones on their part, but I have no idea why the hotel would feel the need to contact the OP and give them something to potentially worry about or stress over. Clearly they are if they are taking the time to post here. Hotel should have told the TA to pound sand and if you think you're due some compensation for your time and efforts, that is between you and your client.
#12
#13
Join Date: Nov 2007
Location: Colorado
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Personally, I’d call the TA and question them. What can they do? Zero zip nada. A good TA earns your business, not work some back door method. Tell them to go pound sand.
#14
Join Date: Nov 2009
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#15
Join Date: May 2005
Posts: 4,808
I learned yesterday from the hotel reservation manager that the TA reached out to her asking for the commission on our booking ..." because I have been working with him for weeks". ( Several emails and one initial phone call each time explaining to him am still waiting on rates from the hotel directly) The reservations manager sensed something was off and said no and then let me know.
Having never engaged a TA before... is this typical behavior? Are they due some compensation for making a rate inquiry? I have an email ready to send to the TA saying how disappointed I am....or should I just let it go.
I
Having never engaged a TA before... is this typical behavior? Are they due some compensation for making a rate inquiry? I have an email ready to send to the TA saying how disappointed I am....or should I just let it go.
I
Further contact with that unethical TA will only cause trouble, and they have your contact info - how many times do you want to be harassed by them? Do not contact them again.