Priceline selling coach as first class - what to do?
Mar 4, 2019, 9:03 am
#1
Original Poster
Join Date: Mar 2014
Posts: 144
Priceline selling coach as first class - what to do?
I bought a ticket with Priceline to fly between the US and Brazil with Delta and Gol (all flights marketed by Gol) and they were marketed as First Class all along the booking process. I quickly booked it since the price was really good (and I have booked similarly priced J tickets like this before) but then I went to Delta.com to select seats and saw that this was in fact a coach ticket. 
So I went digging around a bit and discovered that my ticket is all on F class (even the Brazil domestic segments) which for Delta is Gol's Deep Discount Economy (as per https://www.delta.com/content/www/en...-partners.html)
OK, so that kinda explains it, but I'm still pissed at Priceline for advertising first class and delivering coach. Has anyone faced this issue before? Is there anything I can do other than suck it up and either rough it in coach or ask for a refund?
Thanks.
So I went digging around a bit and discovered that my ticket is all on F class (even the Brazil domestic segments) which for Delta is Gol's Deep Discount Economy (as per https://www.delta.com/content/www/en...-partners.html)
OK, so that kinda explains it, but I'm still pissed at Priceline for advertising first class and delivering coach. Has anyone faced this issue before? Is there anything I can do other than suck it up and either rough it in coach or ask for a refund?
Thanks.
Mar 4, 2019, 9:37 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
It sounds like you were hoping that this was a mistake fare. However, DL doesn't even operate a first class cabin on any longhaul flights, so this fact should have made you very suspicious. For domestic flights within Brazil, GOL does something like Y+ but again there's nothing that could be called a first class cabin. No one can give you FC on flights or routes that don't offer FC.
Mar 7, 2019, 11:10 am
#5
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
It sounds like you were hoping that this was a mistake fare. However, DL doesn't even operate a first class cabin on any longhaul flights, so this fact should have made you very suspicious. For domestic flights within Brazil, GOL does something like Y+ but again there's nothing that could be called a first class cabin. No one can give you FC on flights or routes that don't offer FC.