Priceline error as to dates of hotel stay.
Jun 10, 2010, 3:14 pm
#1
Original Poster
Join Date: Sep 2004
Location: I'm out of here.
Posts: 281
Priceline error as to dates of hotel stay.
I booked a hotel room using NYOP on Priceline, and put in a bid of $60 for a 5-star hotel in Prague for 18/7/2010-21/7/2010. When I put the bid through it told me that it will give me a response later. But when I got the e-mail saying my offer was accepted, to my shock the hotel was for 18/6/2010-21/6/2010! I was 100% sure I had entered the month of July as even the day of the week corresponded to my dates (Sunday check-in).
So I called Priceline and obviously they told me it must have been my fault. What are my options now?
So I called Priceline and obviously they told me it must have been my fault. What are my options now?
Jun 10, 2010, 3:46 pm
#2
Join Date: Jul 2005
Location: Westfield, NY (BUF)
Programs: USAirways, SPG gold, Marriott Silver
Posts: 451
I had a mistake made with a section of the city I wanted. I know I put in what I wanted, but got another area. I have started taking screen shots of my request page before I submit. If I need to, I plan to ask where I can send it or it goes to the FCC/BBB - you name it.
Good luck,
Eileen
Good luck,
Eileen
Jun 10, 2010, 4:14 pm
#3
Join Date: Jan 2002
Location: Las Vegas,NV
Programs: AA Plat HH Diamond
Posts: 99
Maybe 6-9 months ago I made a Priceline mistake. I entered the wrong arrival date - I think I entered the wrong month. I discovered it within a few minutes of winning a hotel. I called Priceline and explained the problem. They let me out of the reservation. As I recall I paid a modest cancellation fee - maybe $25 - and was carefully warned that this was a one-time event for me and if it happened again not to expect any help. So my advice is to call and explain that it probably was your error and see if they will help you too.
Jun 10, 2010, 6:05 pm
#4
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
Please follow the discussion as the thread moves to our Online Booking and Bidding forum, Ocn Vw 1K, Moderator, TravelBuzz.
Jun 15, 2010, 12:13 am
#5
Join Date: Jun 2010
Location: Coralville, IA
Programs: DL:Diamond, HH:Diamond
Posts: 331
Maybe 6-9 months ago I made a Priceline mistake. I entered the wrong arrival date - I think I entered the wrong month. I discovered it within a few minutes of winning a hotel. I called Priceline and explained the problem. They let me out of the reservation. As I recall I paid a modest cancellation fee - maybe $25 - and was carefully warned that this was a one-time event for me and if it happened again not to expect any help. So my advice is to call and explain that it probably was your error and see if they will help you too.
Dec 3, 2011, 10:55 pm
#6
Join Date: Dec 2011
Posts: 1
Priceline Date Error in iPhone App
I attempted to use the iPhone app to book a hotel. First 4 attemps failed with the app closing and rebooting my phone when a text message popped up during the process.
The 5th attempt went all the way through but the date was reset to TODAY's date rather than the requested date.
The app has BUGS!
Customer Service would NOT help. The cancellation fee was the entire amount of the hotel fee. Not much help.
I asked for a supervisor and was transferred to the person next to the rep in that Phillipine office. Does anyone think the "This is Peggy commercial".
The is NO SERVICE at the Priceline Customer Service.
The 5th attempt went all the way through but the date was reset to TODAY's date rather than the requested date.
The app has BUGS!
Customer Service would NOT help. The cancellation fee was the entire amount of the hotel fee. Not much help.
I asked for a supervisor and was transferred to the person next to the rep in that Phillipine office. Does anyone think the "This is Peggy commercial".
The is NO SERVICE at the Priceline Customer Service.
Dec 12, 2011, 6:48 pm
#7
Join Date: Aug 2009
Location: British Columbia, Canada
Posts: 177
I attempted to use the iPhone app to book a hotel. First 4 attemps failed with the app closing and rebooting my phone when a text message popped up during the process.
The 5th attempt went all the way through but the date was reset to TODAY's date rather than the requested date.
The app has BUGS!
Customer Service would NOT help. The cancellation fee was the entire amount of the hotel fee. Not much help.
I asked for a supervisor and was transferred to the person next to the rep in that Phillipine office. Does anyone think the "This is Peggy commercial".
The is NO SERVICE at the Priceline Customer Service.
The 5th attempt went all the way through but the date was reset to TODAY's date rather than the requested date.
The app has BUGS!
Customer Service would NOT help. The cancellation fee was the entire amount of the hotel fee. Not much help.
I asked for a supervisor and was transferred to the person next to the rep in that Phillipine office. Does anyone think the "This is Peggy commercial".
The is NO SERVICE at the Priceline Customer Service.
I had a few other people try it out too and offer their feedback. Generally... not a lot of positive reviews.
Might be good on an iPad which has a larger touch screen surface.
With respect to bugs, that's one of the reasons ecommerce sites should consider html5 (mobile version of websites) rather than apps you have to download from the iTunes store. You can fix bugs easily and don't need to roll them out to users each time you fix a bug.