Which begs the question: SPECIFIED where? In these rules or other rules unbeknown to you?

You will find that this clause is in all rule sheets no matter who the carrier is or what to point of origin.

It is always wise to ask for a copy of the rule sheet from the vendor with these complex products. As I said: I understand the frustration since the OW site seems to indicate that changes are permitted. It is a case of very poor communication. Caveat emptor though...

As you read the rules it is clear to me that any sort of change is allowed. They even have special rules for TC1 or TC2. What does all the wording mean if not exactly that changes are allowed?

'Their' procedure of having to re-issue should not have anything to do with their customers.

It is a case were there could be a class action suit against them.

RTW rule myths
 

Jaypee:

There is NO rule about changing the DATE of departure as long as it is within one year of ticket issuance, however, one can not change the destination of the first segment.
Where CX is coming up with this mystical rule is troubling. I have changed my departure dates twice on AONE 4's issued by AA.
CX seems to be applying some rule that does not apply to One world tickets. Now EK has a rule you cannot change first departure date.

In my experience agents seem to get rules from one RTW fare and apply it to all RTW fares.

If anyone finds the rule that proves us wrong please post it.

Had a very interesting chat to BA agent regarding Oneworld Explorer rules and asked what the situation would be if I changed 1st sector and he it appears that it could be done without recalculating fare provided itinerary did not change.

So even BA appear to apply Oneworld published rules.

I find this all very strange... IATA does not allow for the change of the first flight against the same conditions as at the time of the original sale. They require the carrier to reissue at the price at the time of the change.

It is not in the OWE rules (since this is no OW rule) but it is in the rule sheet for the OWE for agents. I gave a CX example earlier but I cannot find one that does not state that.

So anybody with proof (personal preferably) that this is done (not could be done or they told me so) under normal circumstances. please post it here.

I do find it somewhat surprising that depsite this being the third or fourth thread on this topic over the recent period, there is seemingly no resolution, and also that oneworld4u has not provided a comment

Henkbaby, many thanks for the interest shown to my predicament and your useful comments, you have certainly exercised my mind on the matter.

I am still not convinced by the IATA requirements - please bare with me, I'm afraid that what follows is slightly long winded:

1. Assuming I am booking online through oneworld, I am asked to confirm that I have read and accepted “oneworld Explorer Product Information” and “Terms and Conditions of Carriage” – both oneworld website links.

2. “oneworld Explorer Product Information” contains a statement that that the full product details, terms and conditions are contained in the oneworld Explorer rule sheet (and a link is provided). The only reference to IATA refers to tariff coordination areas.

3. The “oneworld Explorer Product Information” further contains a list of T&Cs, none of which would indicate that a 1st sector date/time change would result in a fare recalculation. Even where this may be inferred, and at quite a stretch really, Rule 16 is pretty unambiguous that date/time changes are permitted provided ticketed points remain the same. Furthermore, such conditions are likely to void for vagueness.

4. Even though there is a : “Further rules and conditions” clause in the T&Cs, this should only be used where there are gaps in the T&Cs and certainly not to supersede specific rules.

5. I had a quick read throughCathay's Conditions of Carriage (35 pages!!) where I found no reference to IATA.

6. What was interesting was the definition of “Conditions of Contract” which “ is statements contained and or delivered with your ….”Electronic Ticket” (Itinerary receipt) which is incorporated by reference to these conditions of Carriage and notice(s).

7. So I look at my e-ticket and lo and behold – No endorsements or restrictions at all.

8. There is even a link to the IATA regulations pertaining to my ticket – Again no message that could even begin to justify adjusting the fare even the 1st coupon is amended.

So where is the justification for this – absolutely nowhere except hidden from the passenger. Maybe I'm missing the wood for the trees?

I cannot see the point in having a set of rules for *ONE* if they are not applied.

You said in one of your earlier post, caveat emptor - based on the exercise I have just undertaken, I think the emptor is being solidly screwed,

I had begun a dialogue with oneworld4u and tried to send her more detailed info - sadly she appears to have been off-line for a while now>

Agree, what their system requirements are do not matter to what was agreed.

I agree, the ticket is a written contract.
If it is not in the conditions of carriage or in the tariff rules it is not binding on the passenger.

I have sent Cathay ticketing office a letter on this and requesting a refund on the 11.1% increase imposed on my 4x DONE4, on the grounds that their published rules do make provision for changes to 1st sectors without the need to recalculate the fare.

I anticipate a protracted exchange of correspondence but it will be interesting to see what their initial explanation will be, even if it is predictable.

Still waiting to hear from oneworld4u

**CX have, on reissuing the tickets, reissued on paper with the explanation that their systems cannot reissue etickets on *one* - simply amazing**

Indeed - simply amazing - in fact, I am speechless!!! CX isn't good at answer questions/complaints like that ... at least in my experience, they have been extremely not responsive. I guess they hope that problem will go away if they persistently not answering any letters/emails.

Good luck and do share your experience ...

Should I infer from one of Henky's earlier posts here that if I'm in the middle of an AONEx issued during the 10% sale, and want to add a segment or two within the normal limits, then this will result not only in the $125 fee - which is fine and pretty explicit, but also in a fare increase on the entire ticket equal to the 10% discount? In effect, they will cancel the discount? Further, if the fare in the country of origin changed after May 1 they will whack me for that increase too?

whmere you should be OK.

Issue is when trying to change the first flight, which whilst it appears OK under the OWE rules, appears to be against IATA/GDS rule and requreis reticketing