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Originally Posted by IC6A
(Post 10528870)
I have read CX Condition of Carriage very carefully and they would provide hotel accomodation but no OneWorld condition or booking class condition mentioned.
RULE - 334/3015 UNLESS OTHERWISE SPECIFIED AA/AY/BA/CX/IB/JC/JL/JO/KA/LA/LP/MA/NU/QF/RJ/XL/4M ONEWORLD EXPLORER FARES APPLICATION CLASS OF SERVICE THESE FARES APPLY FOR FIRST/BUSINESS/ECONOMY CLASS SERVICE. TYPES OF TRANSPORTATION FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ROUND-THE-WORLD JOURNEYS. TRAVEL MUST BEGIN AND END AT THE SAME POINT EXCEPT ORIGIN-DESTINATION SURFACE SEGMENTS PERMITTED AS FOLLOWS- A/ WITHIN THE COUNTRY OF ORIGIN. B/ WITHIN THE MIDDLE EAST C/ BETWEEN THE UNITED STATES AND CANADA D/ BETWEEN HKG AND CHINA E/ BETWEEN MALAYSIA AND SIN F/ WITHIN AFRICA ----- CAPACITY LIMITATIONS THE NUMBER OF SEATS ON ANY GIVEN FLIGHT IS CAPACITY LIMITED. OTHER CONDITIONS FARES APPLY ONLY IF PURCHASED PRIOR TO DEPARTURE. ----- A MINIMUM OF 3 AND A MAXIMUM OF 16 SEGMENTS INCLUDING SURFACE SEGMENTS BETWEEN ANY 2 AIRPORTS ARE PERMITTED FOR THE ENTIRE JOURNEY. ---- THE FARE TO BE CHARGED IS DETERMINED BY THE NUMBER OF GEOGRAPHIC CONTINENTS IN THE ITINERARY INCLUDING THE CONTINENT OF ORIGIN. CONTINENTS ARE DEFINED AS - EUROPE AND MIDDLE EAST-INCLUDING EKATERINBURG/ ALGERIA/MOROCCO/TUNISIA/EGYPT/SUDAN AFRICA ASIA SOUTHWEST PACIFIC NORTH AMERICA-INCLUDING CARIBBEAN/CENTRAL AMERICA/PANAMA SOUTH AMERICA ----- THE DATE OF THE FIRST INTERCONTINENTAL SECTOR DETERMINES THE APPLICABLE SEASONAL FARE FOR THE ENTIRE JOURNEY. SEASONALITY WILL BE DETERMINED BY THE COUNTRY OF COMMENCEMENT OF TRAVEL. IF THE OUTBOUND INTERCONTINENTAL SECTOR IS OPEN DATED CHARGE THE PEAK SEASON FARE. ----- PASSENGER EXPENSES - NOT PERMITTED. ----- BAGGAGE REGULATIONS - THE PIECE SYSTEM APPLIES TO PASSENGERS TRAVELING ON A ONEWORLD EXPLORER FARE. |
Originally Posted by 3544quebec
(Post 10529447)
Surely your contract and expectations should be based on both the Conditions of Carriage and the Fare Rules for the specific fare you are purchasing.Its not as though there is lack of disclosure here by the airline - just unrealistic (?unreasonable) expectations by the passenger.
<...rest snipped...> (my bolding added) If the OP wishes to go to DPS, it is hardly the airlines fault (although why they would want to go there is another matter entirely, it is a dump!) Dave |
Originally Posted by IC6A
(Post 10516880)
... On my itinerary I am required to be in JFK and HKG both for 22 hours transit and the itinerary read as LAS X JFK X HKG DPS HKG...etc. 20 hours in JFK and 22 hours in HKG.
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Some realistic question:
How many passengers would actually read the full terms and conditions of the XONEX? How many passengers would have known the term of "passenger expenses"? How many passengers were told the condition of "passenger expenses" when they purchased XONEX with airlines or agents? (At least not me!) Thank you guys who made a point without personal attacks. |
Originally Posted by IC6A
(Post 10534450)
Some realistic question:
How many passengers would actually read the full terms and conditions of the XONEX? How many passengers would have known the term of "passenger expenses" I asked the question here and was enlightened. TBH I did not know such existed before then. |
CX contract of carriage
(b) en route ground services
hotel accommodations and other services (1) when requested by passenger, carrier's representatives will make application on their behalf for hotel reservations, but the availability thereof is not guaranteed. All expenses incurred by carrier or its representatives in arranging, or attempting to arrange, for reservations will be chargeable to passengers except as otherwise provided in this tariff. (2) hotel expenses are not included in passenger fares, except that carrier may absorb such expense under the following conditions: (a) at any scheduled stopping point on a single carrier through flight, provided that: (i) the passenger, before arrival at a stopping point of a through flight is ticketed or holds confirmed space onwards on such flight; and (ii) such expenses will not be absorbed beyond 24 hours after arrival at the stopping point, unless required for operational reasons. (b) at any points where carrier's flight connects with another of its flights, or with the flight of another carrier, provided that: (i) the passenger, before arrival at a connecting point between flights of the same or another carrier is ticketed onward from such point, whether on a confirmed space or requested basis or holds confirmed space onward from such points; (ii) such expenses shall not be absorbed beyond the departure of the next scheduled flight of the carrier on which the passenger is ticketed and holds confirmed space or beyond 24 hours after arrival at the connecting point, whichever is earlier, (iii) such expense will not be absorbed where there are onward connecting services of any carrier, within 24 hours, to the passenger's destination or next connecting or stopover point as shown on the passenger's ticket but the passenger does not depart from the connecting point within 24 hours; and (vi) where there are no such connecting services of any carrier within 24 hours, such expenses will only be absorbed up to a maximum period of 24 hours irrespective of the carrier on whose service the passenger is booked for onward transportation from the connecting point provided the passenger departs on the first connecting service of the onward carrier shown on the ticket. Exception 1: Carrier will not absorb expenses at connecting points in the u.s.a./ mexico for passengers originating in, destined to, or having a turnaround point in that area. Exception 2: Carrier will not absorb expenses at connecting point in area 1 for passengers traveling across the atlantic ocean to/from a point in area 2 or to/from a point in area 1 outside the u.s.a./mexico. Exception 3: Carrier will not absorb expenses at connecting points within europe for passengers whose travel is wholly performed within that area. Exception 4: Carrier will not absorb expenses at connecting points in australia, new zealand or fiji for passengers originating in, destined to, or having a turnaround point in australia, new zealand or fiji respectively. Exception 5: When travel is wholly within area 3, carrier will not absorb expenses at connecting points in the southwest pacific for passenger originating in, destined to, or having a turnaround point in the southwest pacific. Exception 6: When travel is wholly within area 3, carrier will not absorb expenses at connecting points for passengers traveling on an inclusive tour based on a fare other than a normal fare. Exception 7: When travel is wholly within area 1, carrier will not absorb expenses at connecting points. Note: For the purpose of this rule, the connecting point to which a passenger holds, or held, confirmed space on a flight of one carrier and out of which the passenger holds, or held, confirmed space on a flight of the same carrier or another carrier shall be deemed to be a single connecting point when the receiving carrier has confirmed reservations to the delivering carrier. |
Originally Posted by headinclouds
(Post 10530962)
Gee, you could change the itinerary LAS x LAX x HKG x DPS that minimizes transits times. In fact, most of the flights from the USA arrive in HKG during the morning hours so that one can connect the same day. The airlines do provide convenient connections. Alas, you did not select it.
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Look - the answer is NO. Move on!
If that's not the answer you want to hear then please go and ask the question somewhere else! |
Originally Posted by christep
(Post 10534538)
Look - the answer is NO. Move on!
If that's not the answer you want to hear then please go and ask the question somewhere else! |
Originally Posted by christep
(Post 10528883)
I'm afraid you're living in some sort of dream world. If they only flew to Bali once a week should they put you in a hotel for 6 nights? If the schedules don't work for you then choose another airline.
Moreover, your contract is with AA, not CX. The situation you mentioned above is not "transit" but "stopover". Sadly nobody here mentioned on their XONEX trip what had happened during such a long time transit situation. Many of you (e.g. u) are simply quote the T & C. It doesn't help at all. Because this particular term actually crash with some OW airlines's contract of carriage. |
Originally Posted by IC6A
(Post 10534717)
Sadly nobody here mentioned on their XONEX trip what had happened during such a long time transit situation. Many of you (e.g. u) are simply quote the T & C. It doesn't help at all. Because this particular term actually crash with some OW airlines's contract of carriage.
From the T&C's you quoted: (2) hotel expenses are not included in passenger fares, except that carrier may absorb such expense under the following conditions: ...snipped... (b) at any points where carrier's flight connects with another of its flights, or with the flight of another carrier, provided that: (i) the passenger, before arrival at a connecting point between flights of the same or another carrier is ticketed onward from such point, whether on a confirmed space or requested basis or holds confirmed space onward from such points; (ii) such expenses shall not be absorbed beyond the departure of the next scheduled flight of the carrier on which the passenger is ticketed and holds confirmed space or beyond 24 hours after arrival at the connecting point, whichever is earlier, Dave |
Originally Posted by IC6A
(Post 10534450)
Some realistic question:
How many passengers would actually read the full terms and conditions of the XONEX? How many passengers would have known the term of "passenger expenses"? How many passengers were told the condition of "passenger expenses" when they purchased XONEX with airlines or agents? (At least not me!) Thank you guys who made a point without personal attacks. I wouldn't expect many passengers to read the full terms and conditions of the XONEX. But I do think it would be realistic to think that someone who posted the following would read them. "I have read CX Condition of Carriage very carefully and they would provide hotel accomodation but no OneWorld condition or booking class condition mentioned." If its important enough for you to carefully read the CX's General Conditions then it would be reasonable to assume that you would read the specific conditions applicable to your fare. And without wishing to get personal, if you consider these sorts of posts to be personal attacks rather than just frank expressions of points of view -well you'll need to develop a tougher hide to survive Flyertalk ;) |
Originally Posted by thadocta
(Post 10536425)
It doesn't clash (or even crash) at all.
From the T&C's you quoted: Note the part I highlighted - MAY, not WILL. Since the CX T&C's say that they MAY (not WILL) but the fare rules of the fare you are using say they WON'T, there is no clash if they do not cover the expenses. Dave |
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