XONEX Transit Hotel Policy
 

Airlines to provide hotel accomodation while passenger on direct transit requires a layover over 8 hours is less common nowadays. But just on my last trip with Gulf Air they actually provided accomodation as my transit time is over 10 hours (J Class).

I am now having one LONE4 tickets with AA. On my itinerary I am required to be in JFK and HKG both for 22 hours transit and the itinerary read as LAS X JFK X HKG DPS HKG...etc. 20 hours in JFK and 22 hours in HKG. Will AA provide accomodation in JFK and, will CX provide accomodation in HKG? Or it only applies to DONEX or AONEX passengers?

Please share your transit hotel experience, and if you know any transit hotel policy for all the airlines please share with us. I know there are gurus around. Thank you guys.

Such accommodation comes under the heading "Passenger Expenses" and are not permitted for xONEx. (That includes First, Business and Economy classes).

(Transits are 24 hours or less).

Look here: http://www.oneworld.com/content/libr...rule_sheet.pdf

M......That is not very fair. In the Condition of Carriage of CX, they did not state clearly about this situation......Anybody have any official reply from OneWorld carriers regarding the transit issue?

The answer is clearly no, as pointed to by serfty.

They will absolutely not pay for a transit hotel.

The yield to airlines in L, D or A class on xONEx tickets is minimal compared with point to point tickets. Whilst there is fat to burn on full fare tickets (eg in J class) they can encourage you on their carrier by special deals with hotels - they will still make good money. But the heavily discounted fares will offer no incentive to the airlines to do anything other than offer your bum a seat.

Note that while no hotel for regular ops and scheduled transits (personally I think that is eminently fair), most airlines will provide the full J or F irregular op hotel and meal allowance to A and D tickets (doesn't help much for LONEx though). This can be quite lavish if you are hit with irregular ops (e.g. IB when it still had F provided me with dinner voucher for USD 150 due to overnight delay; hotel was quite impressed, they had never seen any airline do such a voucer, figured I was some sort of VIP and upgraded my free airline hotel room to the Presidential Suite and including a free bottle of champagne that came with the suite).

I don't see why it wouldn't help for economy tickets. I have found that airlins can be quite reasonable for economy when probs occur. Even on a BNE-SYD which turned around due to weather in Sydney, QF happily paid out for a night at the sofitel, taxis, breakfast et al

Dave

Irregular ops are completely different from voluntarily chosen flights.

Ahhh, the delights of a full service carrier. When ZL cancelled the last ABX-SYD flight last Friday, all they offered pax was a re-book to the next ZL flight (next morning). Find your own place to sleep, get your own meals, walk 5 miles into town to find that place to sleep (or get your own taxi).

Yes! The whole point is we are forced to have the 23 hours transit time because there is no other flight within the 23 hours!!Especially HKG DPS sector there is only one flight per day! I have read CX Condition of Carriage very carefully and they would provide hotel accomodation but no OneWorld condition or booking class condition mentioned. Sad that no courtesy from the so called "full service" carrier any more. And more sadly, some of the passenger even believe it is right thing to do for passengers to have class-leveled service valued by "yield".:td:--Should I rightly point out that is against the basic moral spirit of service industry?

I'm afraid you're living in some sort of dream world. If they only flew to Bali once a week should they put you in a hotel for 6 nights? If the schedules don't work for you then choose another airline.

Moreover, your contract is with AA, not CX.

I guess the OP does not like the answers here.

My suggestion is that if they want the benifits of "Passenger Expenses" then they anti up for a fare where "Passenger Expenses" may be included or at the very least not specifically excluded (like xONEx's).

Nobody is forcing you to structure your flights in this way. As serfty (and others) have mentioned, you are travelling on a DEEPLY discounted fare. Try repricing your itinerary using normal published fares (which allow for Passenger Expenses) and you will be paying a hell of a lot more $$$$, more than a hotel room would cost you.

Dave

However, there are multiple JFK-HKG flights, and a decent connection is possible. (Using CX889 JFK-HKG would give you a 2,5 hour stopover) So why should CX provide accomodation because you choose to have a long stopover?

Surely your contract and expectations should be based on both the Conditions of Carriage and the Fare Rules for the specific fare you are purchasing.Its not as though there is lack of disclosure here by the airline - just unrealistic (?unreasonable) expectations by the passenger. The Fare Rules are quite clear:

RULE - 334/3015 UNLESS OTHERWISE SPECIFIED AA/AY/BA/CX/IB/JC/JL/JO/KA/LA/LP/MA/NU/QF/RJ/XL/4M ONEWORLD EXPLORER FARES APPLICATION CLASS OF SERVICE THESE FARES APPLY FOR FIRST/BUSINESS/ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ROUND-THE-WORLD JOURNEYS.
TRAVEL MUST BEGIN AND END AT THE SAME POINT EXCEPT ORIGIN-DESTINATION SURFACE SEGMENTS PERMITTED AS FOLLOWS- A/ WITHIN THE COUNTRY OF ORIGIN.
B/ WITHIN THE MIDDLE EAST C/ BETWEEN THE UNITED STATES AND CANADA D/ BETWEEN HKG AND CHINA E/ BETWEEN MALAYSIA AND SIN F/ WITHIN AFRICA ----- CAPACITY LIMITATIONS THE NUMBER OF SEATS ON ANY GIVEN FLIGHT IS CAPACITY LIMITED.
OTHER CONDITIONS FARES APPLY ONLY IF PURCHASED PRIOR TO DEPARTURE.
----- A MINIMUM OF 3 AND A MAXIMUM OF 16 SEGMENTS INCLUDING SURFACE SEGMENTS BETWEEN ANY 2 AIRPORTS ARE PERMITTED FOR THE ENTIRE JOURNEY.
---- THE FARE TO BE CHARGED IS DETERMINED BY THE NUMBER OF GEOGRAPHIC CONTINENTS IN THE ITINERARY INCLUDING THE CONTINENT OF ORIGIN.
CONTINENTS ARE DEFINED AS - EUROPE AND MIDDLE EAST-INCLUDING EKATERINBURG/ ALGERIA/MOROCCO/TUNISIA/EGYPT/SUDAN AFRICA ASIA SOUTHWEST PACIFIC NORTH AMERICA-INCLUDING CARIBBEAN/CENTRAL AMERICA/PANAMA SOUTH AMERICA ----- THE DATE OF THE FIRST INTERCONTINENTAL SECTOR DETERMINES THE APPLICABLE SEASONAL FARE FOR THE ENTIRE JOURNEY.
SEASONALITY WILL BE DETERMINED BY THE COUNTRY OF COMMENCEMENT OF TRAVEL.
IF THE OUTBOUND INTERCONTINENTAL SECTOR IS OPEN DATED CHARGE THE PEAK SEASON FARE.
----- PASSENGER EXPENSES - NOT PERMITTED.
----- BAGGAGE REGULATIONS - THE PIECE SYSTEM APPLIES TO PASSENGERS TRAVELING ON A ONEWORLD EXPLORER FARE.

That just about sums it up. xONEx's are sufficiently flexible that an itinerary can be constructed that will suit you.

If the OP wishes to go to DPS, it is hardly the airlines fault (although why they would want to go there is another matter entirely, it is a dump!)

Dave

Gee, you could change the itinerary LAS x LAX x HKG x DPS that minimizes transits times. In fact, most of the flights from the USA arrive in HKG during the morning hours so that one can connect the same day. The airlines do provide convenient connections. Alas, you did not select it.

Some realistic question:

How many passengers would actually read the full terms and conditions of the XONEX?

How many passengers would have known the term of "passenger expenses"?

How many passengers were told the condition of "passenger expenses" when they purchased XONEX with airlines or agents? (At least not me!)

Thank you guys who made a point without personal attacks.

FWIW, I did not know what "passenger expenses" were until I saw them appear in a revision of the xONEx rules.

I asked the question here and was enlightened. TBH I did not know such existed before then.

CX contract of carriage
 

(b) en route ground services
hotel accommodations and other services
(1) when requested by passenger, carrier's
representatives will make application on their
behalf for hotel reservations, but the
availability thereof is not guaranteed. All
expenses incurred by carrier or its
representatives in arranging, or attempting to
arrange, for reservations will be chargeable to
passengers except as otherwise provided in this
tariff.
(2) hotel expenses are not included in passenger
fares, except that carrier may absorb such expense
under the following conditions:
(a) at any scheduled stopping point on a single
carrier through flight, provided that:
(i) the passenger, before arrival at a
stopping point of a through flight is
ticketed or holds confirmed space
onwards on such flight; and
(ii) such expenses will not be absorbed
beyond 24 hours after arrival at the
stopping point, unless required for
operational reasons.
(b) at any points where carrier's flight connects
with another of its flights, or with the
flight of another carrier, provided that:
(i) the passenger, before arrival at a
connecting point between flights of the
same or another carrier is ticketed
onward from such point, whether on a
confirmed space or requested basis or
holds confirmed space onward from such
points;
(ii) such expenses shall not be absorbed
beyond the departure of the next
scheduled flight of the carrier on which
the passenger is ticketed and holds
confirmed space or beyond 24 hours after
arrival at the connecting point,
whichever is earlier,
(iii) such expense will not be absorbed where
there are onward connecting services of
any carrier, within 24 hours, to the
passenger's destination or next
connecting or stopover point as shown on
the passenger's ticket but the passenger
does not depart from the connecting
point within 24 hours; and
(vi) where there are no such connecting
services of any carrier within 24 hours,
such expenses will only be absorbed up
to a maximum period of 24 hours
irrespective of the carrier on whose
service the passenger is booked for
onward transportation from the
connecting point provided the passenger
departs on the first connecting service
of the onward carrier shown on the
ticket.
Exception 1: Carrier will not absorb expenses at
connecting points in the u.s.a./
mexico for passengers
originating in, destined to, or
having a turnaround point in that
area.
Exception 2: Carrier will not absorb expenses at
connecting point in area 1 for
passengers traveling across the
atlantic ocean to/from a point in
area 2 or
to/from a point in area 1 outside
the u.s.a./mexico.
Exception 3: Carrier will not absorb expenses at
connecting points within europe for
passengers whose travel is wholly
performed within that area.
Exception 4: Carrier will not absorb expenses at
connecting points in australia, new
zealand or fiji for passengers
originating in, destined to, or
having a turnaround point in
australia, new zealand or fiji
respectively.
Exception 5: When travel is wholly within area
3, carrier will not absorb expenses
at connecting points in the
southwest pacific for passenger
originating in, destined to, or
having a turnaround point in the
southwest pacific.
Exception 6: When travel is wholly within area
3, carrier will not absorb expenses
at connecting points for passengers
traveling on an inclusive tour
based on a fare other than a normal
fare.
Exception 7: When travel is wholly within area
1, carrier will not absorb expenses
at connecting points.
Note: For the purpose of this rule, the
connecting point to which a passenger
holds, or held, confirmed space on a
flight of one carrier and out of which
the passenger holds, or held, confirmed
space on a flight of the same carrier or
another carrier shall be deemed to be a
single connecting point when the
receiving carrier has confirmed
reservations to the delivering carrier.

You get it wrong. XLONX give you the fexibility to choose the route you WANT. In my case I prefer to transit in JFK. That is the story. Plus I can not take CX889 (?) because of the visa reason stated in IATA TIMATIC. The gound staff have the right to deny my boarding should I chose CX889.

Look - the answer is NO. Move on!

If that's not the answer you want to hear then please go and ask the question somewhere else!

^^^

Listen, I am not greedy. I just want to know whether transit hotel is part of the ticket, or if not what is the reason. Every little helps. If the transit hotel is provided that would be great. If not I do not mind to pay by myself as I get all the points and status night with hotel group I prefered. I am here to seek advise in order to plan my trip, and maybe with me bring up the question could eventually help others a little bit if they have the same question but have no idea whom to ask from. You might be great if you could answer with a little bit helpful attitude.

The situation you mentioned above is not "transit" but "stopover".

Sadly nobody here mentioned on their XONEX trip what had happened during such a long time transit situation. Many of you (e.g. u) are simply quote the T & C. It doesn't help at all. Because this particular term actually crash with some OW airlines's contract of carriage.

It doesn't clash (or even crash) at all.

From the T&C's you quoted:

Note the part I highlighted - MAY, not WILL. Since the CX T&C's say that they MAY (not WILL) but the fare rules of the fare you are using say they WON'T, there is no clash if they do not cover the expenses.

Dave

I wouldn't expect many passengers to read the full terms and conditions of the XONEX. But I do think it would be realistic to think that someone who posted the following would read them.

"I have read CX Condition of Carriage very carefully and they would provide hotel accomodation but no OneWorld condition or booking class condition mentioned."

If its important enough for you to carefully read the CX's General Conditions then it would be reasonable to assume that you would read the specific conditions applicable to your fare.

And without wishing to get personal, if you consider these sorts of posts to be personal attacks rather than just frank expressions of points of view -well you'll need to develop a tougher hide to survive Flyertalk ;)

In addition I am unable to find the material the OP quoted in the CX Conditions of Carriage which may be found here. The material quoted by the OP is part of the general conditions of CX's International Tariff (found here) which are probably more obscure for the general passenger than the fare rules. These general tariff rules are incorporated in the rules for the particular fare but as Dave points out whether they are applicable depends on the individual fare ("the carrier may").