Go Back  FlyerTalk Forums > Miles&Points > Global Airline Alliances > oneworld
Reload this Page >

Something odd in the Lounge Access Policy

Community
Wiki Posts
Search

Something odd in the Lounge Access Policy

Thread Tools
 
Search this Thread
 
Old May 29, 2008 | 4:39 pm
  #1  
Original Poster
All eyes on you!
15 Years on Site
 
Join Date: May 2007
Location: ATL
Programs: Delta SkyMiles (DM), Hilton Honors Diamond, Hyatt Globalist
Posts: 445
Something odd in the Lounge Access Policy

This was pointed out in the CX forum about oneworld lounge access via Class of Travel (J or F). OP in that thread otherwise had Ruby status. From the oneworld website (emphasis added):

Lounge Access by Tier Status
Emerald: When travelling on any of the oneworld member airlines, any customer who has earned Emerald tier status, is welcome (with one guest travelling on a flight operated and marketed by a oneworld airline) at any oneworld airlines' pre-flight lounges, including First Class, Business Class and frequent flyer lounges regardless of the class they are travelling in.

Sapphire: When travelling on any oneworld member airline, any customer with Sapphire tier status is welcome (with one guest travelling on a flight operated and marketed by a oneworld airline) at any oneworld airlines' pre-flight Business Class and frequent flyer lounges regardless of class of travel.

Lounge Access by Class of Travel
Customers flying First or Business Class have access to the equivalent class of lounge regardless of their frequent flyer status. (First Class passengers may be accompanied by one guest travelling on a flight operated and marketed by a oneworld airline).

Anyone else notice? Was this always how it was? Because I could have sworn that holders of a J or F boarding pass would have been welcome at ANY oneworld lounge (not just their carrier's lounge), because it clearly states that Sapphire or Emerald Tier members are welcome at any of the J or F class lounges, respectively. The OP in the other thread had asked because OP's onward connection in J was much later on in the day and the lounge wouldn't have been open, while partner carrier's lounges would be open.
G-man82 is offline  
Old May 29, 2008 | 5:05 pm
  #2  
All eyes on you!
25 Years on Site
 
Join Date: Apr 2001
Location: Austin
Posts: 4,635
If you don't have status then you can only use the carrier's assigned lounge when flying J or F. Is that your question?
millionmiler is offline  
Old May 29, 2008 | 7:14 pm
  #3  
All eyes on you!
20 Years on Site
 
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 3,007
Don't see anything wrong here.
If you have a QF J ticket, no OW status or anything, why should you be able to use say the CX lounge.
moa999 is offline  
Old May 29, 2008 | 7:28 pm
  #4  
FlyerTalk Evangelist
30 Countries Visited
40 Nights
All eyes on you!
20 Years on Site
 
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,328
Actually, for a short time, the oneworld.com site indicated ANY lounge based on COT (class of travel). This was changed to be unclear as you now see.

Last edited by serfty; May 29, 2008 at 10:21 pm
serfty is online now  
Old May 29, 2008 | 10:16 pm
  #5  
A FlyerTalk Posting Legend
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Jan 2002
Posts: 46,128
It doesn't say that they are not entitled to use any OW carrier's lounge only that they have access to the equivalent lounge as to their class of travel. It doesn't state that they have to use the lounge of the carrier with which they are flying

In the lounge access rules in the OW timetable it does go on to say after the sentence regarding Class of travel

"Access is available on the day of departure when your next onward flight is with a oneworld member airline. Access may be restricted at a limited number of third-party-operated lounges or due to capacity constraints. Arrivals Lounges are not part of the oneworld lounge policy."

which to me implies that all OW lounges are accessible still

Dave
Dave Noble is offline  
Old May 30, 2008 | 8:51 am
  #6  
Original Poster
All eyes on you!
15 Years on Site
 
Join Date: May 2007
Location: ATL
Programs: Delta SkyMiles (DM), Hilton Honors Diamond, Hyatt Globalist
Posts: 445
Originally Posted by millionmiler
If you don't have status then you can only use the carrier's assigned lounge when flying J or F. Is that your question?
Yup, that's my question. As serfty pointed out, I was also sure that under CoT it had indicated any OW lounge as well. To moa999, it didn't make sense to me either, but it was what I remember seeing written, hence the question. I was wondering if I was seeing things earlier because it's no longer written that way on the website.
G-man82 is offline  
Old May 30, 2008 | 10:43 am
  #7  
1M
50 Countries Visited
80 Nights
15 Years on Site
 
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 8,098
So does anyone here have any definite answer to the question?
Inbound LHR UA920 arr at 7am
Outbound LHR CX252 dep at noon
I'm in J for both flights.
dkc192 is offline  
Old May 30, 2008 | 10:44 am
  #8  
1M
50 Countries Visited
80 Nights
15 Years on Site
 
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 8,098
I did a quick check on the AA Admirals Club site (the only other OW lounge open at 7am in T3 LHR), and they said that access is granted for ALL OW J passengers.

Passenger Type Admirals Club Lounge Flagship Lounge London Heathrow Arrivals Lounge
oneworldTM Customers
International First Class# Yes Yes No
Guests^ Yes, 1 Guest Yes, 1 Guest Not Applicable
International Business Class # Yes No No
Guests^ No guests Not Applicable Not Applicable

International Economy Class No No No
Guests^ Not Applicable Not Applicable Not Applicable
dkc192 is offline  
Old May 30, 2008 | 10:54 am
  #9  
500k
30 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: A3*G, EI Silver, BA Bronze, SK Gold, Mucci
Posts: 2,739
That said, some lounges won't allow you in. When I was flying BKK-SYD in F on BA, I tried to get into the CX lounge and they said no, go to the BA/QF one. A shame!
FlightDetective is offline  
Old May 30, 2008 | 11:03 am
  #10  
2M
50 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Oct 2004
Location: NYC
Programs: AS Platinum, AA Gold, Hyatt Globalist
Posts: 1,668
OT: CX lounge at LHR T3 is vastly nicer than AA's....

It provides very nice noodles, drink, and quiet, calm seating areas ---- and opens at 8:30 am.

Whether or not the OW policy has changed (I recall using the CX LHR lounge several times when travelling on AA J or F without OW elite status in prior years), you'll be well-off at the CX lounge beginning shortly after your arrival.
jbalmuth is online now  
Old May 30, 2008 | 4:48 pm
  #11  
og
FlyerTalk Evangelist
20 Countries Visited
40 Countries Visited
50 Countries Visited
20 Years on Site
 
Join Date: Apr 2002
Location: SYD BXG
Programs: QF WP/LTG | UA P
Posts: 13,664
Originally Posted by ClassicLover
That said, some lounges won't allow you in. When I was flying BKK-SYD in F on BA, I tried to get into the CX lounge and they said no, go to the BA/QF one. A shame!
I said the same thing for the same flight and I was let in. Indeed, I also said to the entrance staff that I have previously enjoyed the CX lounge as it was nice and quiet compared to that "noisy& crowded" QF/BA lounge over there
og is offline  
Old May 30, 2008 | 5:54 pm
  #12  
Original Poster
All eyes on you!
15 Years on Site
 
Join Date: May 2007
Location: ATL
Programs: Delta SkyMiles (DM), Hilton Honors Diamond, Hyatt Globalist
Posts: 445
You know, now that I'm thinking about it, it does make sense. For instance, in HKG there are the 2 CX lounges as well as a QF/BA Lounge. If J or F bp were all that were required to enter any oneworld lounge, then what's keeping that QF/BA passenger from using the nicer CX lounge at HKG? I suppose by limiting cross-use of lounges to those with status, it's a form of capacity control. Nothing's more irritating then a full lounge.
G-man82 is offline  
Old May 30, 2008 | 6:02 pm
  #13  
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Originally Posted by G-man82
You know, now that I'm thinking about it, it does make sense. For instance, in HKG there are the 2 CX lounges as well as a QF/BA Lounge. If J or F bp were all that were required to enter any oneworld lounge, then what's keeping that QF/BA passenger from using the nicer CX lounge at HKG? I suppose by limiting cross-use of lounges to those with status, it's a form of capacity control. Nothing's more irritating then a full lounge.
I agree, but I also feel that if we use the same argument, passengers admitted by tier status should also be limited to lounges operated by the departing carriers, the lounges where they have the tier status, or the designated lounges.
cxfan1960 is offline  
Old May 31, 2008 | 1:18 am
  #14  
20 Years on Site
 
Join Date: Mar 2005
Location: SYD
Posts: 3,045
I've never had trouble gaining access to partner airlines' lounges on class of travel alone (ie when lucky enough to fly in F ). I don't see the issue here at all, because to me the oneworld blurb reads exactly that: "equivalent class of lounge." It doesn't indicate that you're only allowed to get into the lounge operated by the airline you're traveling on, it reads exactly as practised - OW F bp gets you into any OW Flounges, J bp gets you into any OW J lounges. The only extra perk derived from having Emerald status is the ability to 'upgrade' your access to a Flounge regardless of your COT.

At some airports I'd be reminded that the airline I'm traveling on operates its own lounge, but the dragons would nonetheless grant access upon presentation of a OW bp in the appropriate COT.

It is an alliance benefit I highly value, by allowing cross-use of lounges in airports where the operating carrier might not have the best lounge, eg Cathay in SIN/BKK, QF/BA in HKG, AA in LHR T3.

Agree wholeheartedly with jbalmuth - I flew AA F out of LHR earlier this year but enjoyed the use of the far superior CX FLounge with yummy noodles, snacks and Veuve. There was also hardly anyone there and for 20 minutes I was the only person around after the CX flight boarded. I hear the JL lounge is nicer but its only open when the JL flights leave, ie after midday or so.

Last edited by Keith009; May 31, 2008 at 1:36 am
Keith009 is offline  
Old May 31, 2008 | 6:45 pm
  #15  
10 Countries Visited
20 Countries Visited
30 Countries Visited
25 Years on Site
 
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,141
I flew CX F HKG-SYD and was able to use the QF/BA lounge at HKG based on class of service alone.

The only thing is that upon entering the QF/BA lounge, the lounge agent said "please be aware that we will not be announcing boarding for CX flights so you will need to keep track of the time".

When I flew CX F JFK-YVR, I was able to use the AA Admirals Club at JFK (after arriving from a US domestic flight). Same thing, the agent just made it clear that they "will not be announcing boarding".
daniellam is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.