Unlike you need some basic education on manner, I do save every penny and donate to charity.

Don't worry about going to MEXICO CITY to catch swine flu, if you believe the hype being shown on TV (and it appears you do) then you know this thing will go pandemic and you'll catch it anywhere. :rolleyes:

In the words of Public Enemy, "Don't Believe the Hype"
http://www.cnn.com/2009/HEALTH/04/28...flu/index.html

IC6A: I'm pretty sure that all oneworld airlines serving Mexico have introduced special policies for passengers due to fly to the country at this time enabling them to change their travel plans without charge - and this should cover your needs. I suggest you contact the airline that issued your ticket if you want to change your schedule.

However, the advice of the World Health Organisation at this time is that there is no need for any travel restrictions on Mexico.

oneworld4u

ernestnywang: Sorry to hear of your frustrations... Pre-reserved seating is a benefit offered to oneworld FFP members - but, as our website states, "in accordance with the individual policy of the oneworld member airline operating the flight".

The complicating factor here is that you are booking flights marketed by CX but operated by AA - a code-share, which can make things like this more complicated than perhaps they should be.... As you have discovered.

We are working on moving the handling of as many as possible of these kinds of thing into the self-service arena and are keen to iron out snags like the one you are encountering.

Meantime, it is up to AA and CX to sort out their agreement and arrangements covering the operation of their code-sharing.

Simplest way for you to avoid the problem for now may just be to book these sectors on flights both marketed and operated by AA, assuming there is no price differential. All your regular CX FFP priveleges should still apply...

oneworld4u

If this was the case, I wouldn't have any problems with it. Unfortunately in my experience the agent will try to get out of it because the reissue is to much work, or they do not understand to do it.

2 examples:

BA in NRT refused to reissue my BA issued xONEx ticket, and told me cathay had to reissue it. (cathay were wonderful, but it would have been much easier for BA to have done the reissue).

BA in AMS refused to reissue my AA issued xONEx ticket (after mumbling about it being a lot of work), and told me AA had to reissue it. The nearest AA office is in BRU, so not really an advantage for me as the customer.

I am happy to know you're working on this, but I fear there is a long way to go before the oneworld airlines are properly integrated.

Welcome back OW4U!

Just one quick suggestion: will the online booking tool let us chose our issuing carrier in the future? Now it is determined by the first flight if I am not mistaken.

Also will we be able to manage our xONEx's online in the future (change dates for instance)?

Oneworld contacts
 

Who can one contact at Oneworld where their is a dispute between Oneworld technical rules and a member airline's interpretation of them?

nielsdc: Sorry to hear of the difficulties you have experienced. I'll ensure the appropriate folks at BA are aware of them. oneworld4u

henkybaby: We are looking at all feedback on our RTW booking engine to help us shape future developments. I cannot at this stage indicate what that may entail, or give a timeframe - but I can state that we much appreciate all suggestions! oneworld4u

JayPee: If you believe any oneworld airline is in breach of its oneworld requirements, and you are not getting suitable satisfaction from that airline's own customer relations people, please feel free to provide details to me via my private notifications FT email. oneworld4u

oneworld4u, I have been in discussions with AY regarding QF's Premium Economy. According to AY the agreement between AY and QF states that no AY points are given when flying W or T on QF. I am very surprised as I can earn T class points to BAEC when flying QF. I would really appreciate your response to this - is there something I can do to earn AY points?

For more information see thread http://www.flyertalk.com/forum/finna...m-economy.html

Same issue occurred with my friend, except this time it involved AA, JL, and CX. My friend wanted to change a date on his xONEx ticket:

JL said: the original travel agent (some obscure travel agency in Japan) had to re-issue it.
AA said: the next carrier (LA) has to re-issue it.
LA said: LAN has no record of friend taking the previous flight so the entire trip is null.

What he felt was that all three didn't want to do anything with the ticket because it's too much work, they don't understand it, or maybe they weren't trained in it as much as their "usual work." In either case, he was frustrated at the whole experience and came back home with a bad image about OW. :(

Vulle: I'll see if I can glean any more on this from AY - but my hunch is that it treats QF's Premium Economy as Economy in terms of FFP miles/points. Remember that AY itself has no equivalent cabin/fare - just Economy. BA, however, does have an equivalent cabin - and has an extensive bilateral agreement with Qantas which goes much further than the general oneworld requirements etc. oneworld4u

Thank you for your reply oneworld4U. As you mention AY seems to treat PE as regular economy, when flying in BA's WT+ you get 100% of miles, not 110% as when crediting to BAEC or AAdvantage. It just makes me very surprised that AY gives no points when flying QF's PE but 100% when flying BA's WT+.

Anyway, I've now joined BAEC and will credit all my OW premium class travel to BAEC. With AMEX Platinum I can transfer Membership Rewards points to BAEC so I'll be booking at least WT+ in the future and upgrade to Club as often as I can :cool:

Vulle: I've checked with Finnair and they confirm that currently Finnair Plus does indeed classify Qantas' Premium Economy as an Economy fare. As I pointed out before, Finnair does not have an equivalent cabin. However, Finnair says that the current position is subject to review. If it changes, you'll be sure to hear through your regular Finnair communications channels. oneworld4u