AA RTW Desk: Excellent Experience
Feb 9, 2008 | 6:15 pm
#16
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
AA does issue paper tickets right now. The maximum number of segments is 20.
Feb 9, 2008 | 6:20 pm
#17
Suspended
Join Date: Jul 2007
Posts: 992
AA ATW desk takes your itinerary, validates and prices it for any OWE origin you like, as long as there is an AA ticketing office. With the PNR on hand is up to you to contact the AA office, or agent, give them the PNR and take it from there.
AA does issue paper tickets right now. The maximum number of segments is 20.
AA does issue paper tickets right now. The maximum number of segments is 20.
THANKS! That makes it easier to purchase the tix as I assume the AA ATW desk will give the final approval before any GSA can issue the tix? Paper tix will be useful as well. Just 1 last question, because AA does not oeprate at CMB, are there any chance of the local GSA mail/DHL the paper tickets to me or I have to collect it in person (don't particularly want to spend anytime in CMB itself given the safety concerns).
Feb 9, 2008 | 6:24 pm
#18
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
THANKS! That makes it easier to purchase the tix as I assume the AA ATW desk will give the final approval before any GSA can issue the tix? Paper tix will be useful as well. Just 1 last question, because AA does not oeprate at CMB, are there any chance of the local GSA mail/DHL the paper tickets to me or I have to collect it in person (don't particularly want to spend anytime in CMB itself given the safety concerns).
Feb 9, 2008 | 6:26 pm
#19
Suspended
Join Date: Jul 2007
Posts: 992
I will call the CMB GSA and find out. It appears CMB will eb the cheapest place to start the DONE4 if the prices according to EF holds!
Feb 16, 2008 | 8:54 am
#20
Join Date: Jul 2005
Location: SJU
Posts: 1,542
I have to somewhat disagree that the RTW desk is great. I have had many negative experiences with seemingly inexperienced staff and when you try to question them they develop an attitude. I guess as compared with the EXP desk, they're not as good as dealing with things out of the ordinary. They are, however, much better than BA's RTW desk....
Feb 16, 2008 | 9:18 am
#21
Join Date: Apr 2001
Location: Austin
Posts: 4,635
Most people are like that so I can't hold that against them. Just look at the posters on FT.
I suspect they spend many hours a day explaining the complicated rules to people on the phone. 98% of the time they know more than the customer. 2% of the time the customers know more than they do. Its natural to first assume the former rather than the latter.
I suspect they spend many hours a day explaining the complicated rules to people on the phone. 98% of the time they know more than the customer. 2% of the time the customers know more than they do. Its natural to first assume the former rather than the latter.
Last edited by millionmiler; Feb 16, 2008 at 8:19 pm
Feb 16, 2008 | 10:23 am
#22
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
I tend to agree with this. My experience with the ATW desk is, after adding the good and subtracting the bad, far from stellar.
Feb 16, 2008 | 2:09 pm
#23
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,559
Feb 17, 2008 | 6:07 pm
#24
Join Date: Oct 2006
Location: MEL
Programs: QF Plat | UA MP
Posts: 119
I have very limited contact with the AA ATW desk, but it has been positive.
I had some issues recently getting my TA to book a LONE4 as they were relying on QF's interpretation of the OWE fare rules.
In the end I rang the AA ATW desk and gave them the PNR of my desired itinerary, which they told me was valid.
This was relayed to my TA with instructions for them to ticket with AA if QF refused to. In the end QF "accepted" the itinerary and ticketed it.
Next time I would deal with AA directly.
I had some issues recently getting my TA to book a LONE4 as they were relying on QF's interpretation of the OWE fare rules.
In the end I rang the AA ATW desk and gave them the PNR of my desired itinerary, which they told me was valid.
This was relayed to my TA with instructions for them to ticket with AA if QF refused to. In the end QF "accepted" the itinerary and ticketed it.
Next time I would deal with AA directly.
Jan 18, 2017 | 3:55 am
#26
Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 295
I'm not certain about your specific situation, but I've had AA RTW desk re-issue multiple RTW tickets that were issued by BA on BA ticket stock without issue. I *think* you can but a quick call to the desk should give an answer. Please report back as I'm interested as well.
Jan 26, 2017 | 6:33 pm
#27
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,144
They should be able to. In years past, there were sometimes barriers in that when the PNR was originally created in a GDS other than SABRE (e.g., created by QF or CX or a TA), often AA couldn't see all the segments, which prevented them from taking it over. I don't believe that's still an issue, but I haven't personally tested it.
Jan 27, 2017 | 2:21 pm
#28
Join Date: May 2016
Location: HEL
Programs: BA Gold, AA PLT, AS MVP Gold
Posts: 79
They should be able to. In years past, there were sometimes barriers in that when the PNR was originally created in a GDS other than SABRE (e.g., created by QF or CX or a TA), often AA couldn't see all the segments, which prevented them from taking it over. I don't believe that's still an issue, but I haven't personally tested it.
There have been also many reports that it works as it should. SFO_FT, you should ask AA RTW desk directly, if they can do changes for you. Hard to say in advance if the system works for particular booking for sure.
Jan 30, 2017 | 5:11 pm
#29
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD BXG
Programs: QF WP/LTG | UA P
Posts: 13,665
RTW desk just sorted a problem that BA started. I made date changes to a BA issued xONEx and all seemed fine until I couldnt see the AA flight details on the AA web site (with the AA PNR). AA general agents apologised for "the system limitations" but didnt fix the problem. After explaining this to the AA RTW person, he deleted old now unconfirmed flights from the reservation and this then allowed the AA flights to he visible to me. So, yes, the AA RTW desk is great and i should have made them my first port of call rather than messing with everyone else.
Last edited by og; Jan 30, 2017 at 6:20 pm