Go Back  FlyerTalk Forums > Miles&Points > Global Airline Alliances > oneworld
Reload this Page >

BA's new seating policy and it's effects on OW

Community
Wiki Posts
Search

BA's new seating policy and it's effects on OW

Thread Tools
 
Search this Thread
 
Old Dec 8, 2006 | 5:49 am
  #1  
Original Poster
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Angry BA's new seating policy and it's effects on OW

Hopefully enough of us OneWorld flyers lurk or post on the BA forum, but if you have not been keeping up it seems our friends over at BA have had a new seating policy implemented and the results for those of us who are OneWorld flyers rather than BA flyers, your guaranteed not to be too happy after reading this.

The thread on the BA about the new rules can be found here: http://www.flyertalk.com/forum/showthread.php?t=376368

I feel however this justifies a new thread here on the OW forum as the BA board is merely discussing the new policy from their rather than OW perspective.

I have just gotten off the phone to BA to clarify what their new policy is, but it seems that OneWorld flyers (in particular Emerald and Sapphire members) now are given NO preference when it comes to seating. This means that you have the same access to seats as someone with NO status. In my eyes this effectively means that BA has reneged on one of it's OneWorld benefits. I always understand when the best few seats (e.g. row 64 on a BA744) are only made available for a carrier's own top members, but blocking access to huge numbers of seats just is not fair. Personally I feel that should the rest of the alliance should reciprocate and not provide any preferential seating to BA Gold (Emerald) and Silver (Sapphire) members, but I have to admit that I am now just saying this out of spite!

Could I ask those of you who fly BA as an alliance member passenger to complain to BA by writing a letter to the following address or to your local BA Customer Relations contact:

British Airways Customer Relations
P.O. Box 5619
Sudbury
Suffolk
CO10 2PQ
United Kingdom

It might also be worth sending a complaint via the OneWorld Enquiry Form via the following site:

http://www.oneworld.com/ow/contact/form

Minus lounge and check-in privileges, I am now trying to work out what exactly BA provides me for my continued patronage. I would easily qualify for BA Gold, but for various reasons it's best for me to stick to QF for the time being especially as only QF fly to my home city these days.

Last edited by Traveloguy; Dec 8, 2006 at 6:26 am
Traveloguy is offline  
Old Dec 8, 2006 | 6:01 am
  #2  
Original Poster
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
FWIW, BA's new seating policy can be found here:

https://www.britishairways.com/trave...y/public/en_gb

Notice the absence of OneWorld in the new policy!
Traveloguy is offline  
Old Dec 8, 2006 | 6:01 am
  #3  
All eyes on you!
25 Years on Site
 
Join Date: May 1998
Location: australia
Posts: 5,962
I wasn't aware that preferential seating was a Oneworld elite benefit. Can someone enlighten me?
3544quebec is offline  
Old Dec 8, 2006 | 6:07 am
  #4  
Original Poster
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Originally Posted by 3544quebec
I wasn't aware that preferential seating was a Oneworld elite benefit. Can someone enlighten me?
It has been a benefit since OneWorld was formed. Most carriers block certain seats, e.g. QF block forward cabins generally to OneWorld elites. Often you can also only pre-reserve if you are a OneWorld elite.

The OneWorld page might enlighten you:

http://www.oneworld.com/ow/ffp/oneworld-status

In practise you really need to be a Sapphire or Emerald to get anything really decent though.
Traveloguy is offline  
Old Dec 8, 2006 | 6:08 am
  #5  
All eyes on you!
25 Years on Site
 
Join Date: May 1998
Location: australia
Posts: 5,962
Pre-reserved preferential seating*

*In accordance with the individual policy of the oneworld member airline operating the flight.



You learn something new every day - but they do have the asterisk
3544quebec is offline  
Old Dec 8, 2006 | 6:16 am
  #6  
Original Poster
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Originally Posted by 3544quebec
Pre-reserved preferential seating*

*In accordance with the individual policy of the oneworld member airline operating the flight.



You learn something new every day - but they do have the asterisk
Well BA used to do it up until last week although if you read the BA thread you will quickly learn that most people (including BA Exec members) were kicked out of their pre-assigned seats. And from experience AY, CX, QF and IB (yes, even the dreaded IB) offer the benefit.

Are you suggesting it is not worth campaigning against a reduction in services?
Traveloguy is offline  
Old Dec 8, 2006 | 6:19 am
  #7  
All eyes on you!
25 Years on Site
 
Join Date: May 1998
Location: australia
Posts: 5,962
I'm not suggesting anything. I've been enlightened- I'm happy.
3544quebec is offline  
Old Dec 8, 2006 | 7:35 am
  #8  
 
Join Date: Jan 2006
Posts: 1,296
Originally Posted by Traveloguy
Well BA used to do it up until last week although if you read the BA thread you will quickly learn that most people (including BA Exec members) were kicked out of their pre-assigned seats. And from experience AY, CX, QF and IB (yes, even the dreaded IB) offer the benefit.

Are you suggesting it is not worth campaigning against a reduction in services?
As a PLT who flew BA quite a bit in 2004-2005 while being based at MAD, I was never once offered or able to pre-reserve a seat. My roommates even worked for BA Spain and used to check up on my reservations.

That being said, BA did seem to recognize OW status when giving op-ups. I just never saw anything in terns of seat selection.
DCAstudent is offline  
Old Dec 8, 2006 | 7:47 am
  #9  
 
Join Date: Jun 2001
Location: NYC
Programs: AA PLT
Posts: 1,122
I am in the middle of a DONE5 with several BA segments coming up. Until last week neither me nor my partner could select seats on some BA flights (something about the flights having reached their seat allocation limit), and a lot of seats were blocked on others (upper deck exits for example). After Dec 5, my partner could choose from almost any seat on the seat map while I couldn't choose any (we both have the same status). Turns out my AA frequent flyer in Amadeus was only entered for LA and QF, but not for BA (this shows at the top of the itinerary on checkmytrip.com). Even re-entering the number on BA.com didn't fix it, but a call to BA did.

Now, I can also choose from any seat on the BA seat maps, including those previously blocked.

From my experience, it seems to me like things have improved for oneworld elites.
MiamiBeach is offline  
Old Dec 8, 2006 | 8:04 am
  #10  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Miami, FL
Programs: AA EXP/Marriott Plat/Hertz PC
Posts: 12,724
Originally Posted by DCAstudent
As a PLT who flew BA quite a bit in 2004-2005 while being based at MAD, I was never once offered or able to pre-reserve a seat. My roommates even worked for BA Spain and used to check up on my reservations.

That being said, BA did seem to recognize OW status when giving op-ups. I just never saw anything in terns of seat selection.
I haven't either. Is there some trick to reserving seats if you're flying BA on a codeshare from AA?
whirledtraveler is offline  
Old Dec 8, 2006 | 8:18 am
  #11  
Original Poster
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Originally Posted by MiamiBeach
Now, I can also choose from any seat on the BA seat maps, including those previously blocked.

From my experience, it seems to me like things have improved for oneworld elites.
Definitely not for me. I now have a smaller selection of seats and so has my partner. I'm a QF WP (Emerald) and my partner is an AA EXP. This seems to be the case for bookings we have in J as well as Y although I must admit all are Euro short haul flights.
Traveloguy is offline  
Old Dec 8, 2006 | 8:21 am
  #12  
Original Poster
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Originally Posted by DCAstudent
As a PLT who flew BA quite a bit in 2004-2005 while being based at MAD, I was never once offered or able to pre-reserve a seat. My roommates even worked for BA Spain and used to check up on my reservations.

That being said, BA did seem to recognize OW status when giving op-ups. I just never saw anything in terns of seat selection.
Maybe you never made yourself aquainted with the "Manage my Booking" function which allows you to select the seat you want to pre-assign yourself. Up until last week BA treated Emeralds with the same seat selection as BA Golds and Sapphires with the same as BA Silvers.

You can access MMB from the following address:

http://www.ba.com/mmb

I have not yet had an experience of a BA op-up. I have had one upgrade but I can assure you it was not an op-up!
Traveloguy is offline  
Old Dec 8, 2006 | 8:30 am
  #13  
Original Poster
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Originally Posted by whirledtraveler
I haven't either. Is there some trick to reserving seats if you're flying BA on a codeshare from AA?
Get your Amadeus booking reference (i.e. Amadeus PNR) and plug it into the MMB microsite on the BA website. If you made your booking on AA, you should be able to call them to get your Amadeus PNR.
Traveloguy is offline  
Old Dec 8, 2006 | 8:59 am
  #14  
LRD
All eyes on you!
20 Years on Site
 
Join Date: Feb 2004
Location: DFW
Programs: AA ExPlat, Marriott Titanium, IHG Diamond
Posts: 3,261
Originally Posted by Traveloguy
Get your Amadeus booking reference (i.e. Amadeus PNR) and plug it into the MMB microsite on the BA website. If you made your booking on AA, you should be able to call them to get your Amadeus PNR.
I have six itineraries that I have booked on aa.com (either just BA flights or BA plus other OW carriers) and MMB accepted the AA PNR for every one. I then note the Amadeus number that pops up, just in case I need it for something else.

YMMV.
LRD is offline  
Old Dec 8, 2006 | 10:08 am
  #15  
Original Member
25 Years on Site
 
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
When did this new policy take effect? I flew BA last week in CE, didn't bother to select a seat and was assigned an excellent seat by BA's computer. Was this under the old or new system? The web page description suggests that no seat is assigned automatically in the new system.
number_6 is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.