Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
Originally Posted by rrgg
Are you saying that both booking class and fare class still showed Y? When you got onboard, did they actually have business seats open and still denied them to you? Or was it full?
That is irrelevant and all airlines will do this (though some may help you to reissue the ticket). The OP had paper tickets which showed Y class of service but he had a PNR for J class. IB refused to let him fly J class with a Y class ticket. I have no problem with IB doing that, it is reasonable. The problem was that the tickets were not reissued by AA to show J as class of service for that sector. And getting awards reissued when waitlists clear is the responsibility of the ticket holder.