Confirmed F seat now waitlisted
Jul 10, 2005 | 9:06 pm
#1
Original Poster
Join Date: Jul 2003
Location: DFW, NYC, SIN, KUL, CGK, LON
Programs: AA EXP, AA5MM
Posts: 455
Confirmed F seat now waitlisted
As part of an AONE4, I had a confirmed seat on CX888 JFK-YVR on Friday. I went to review my booking today and was told that I am now waitlisted on this flight. My AONE was originally open dated, but I confirmed this segment several months ago. I plan on calling the AA RTW desk to see what happened and try to have them fix it. The flight shows full in First (No F or A availability). For all the CX experts, I have 2 questions:
1) How can this happen?
2) How can I get back on this flight in F?
Thanks in advance.
I'm going to cross post in the CX forum but wanted to make sure I got all the CX experts.
1) How can this happen?
2) How can I get back on this flight in F?
Thanks in advance.
I'm going to cross post in the CX forum but wanted to make sure I got all the CX experts.
Jul 11, 2005 | 12:35 am
#3
Join Date: Jun 2000
Location: LAX
Posts: 3,641
Originally Posted by christep
Please don't post the same post on multiple forums. I have answered you in the CX forum.
Btw I do hope the OP follows up and posts the resolution. I have a bad habit of assuming when an airline agent tells me a flight is confirmed, to assume it is so and not worry about it until I arrive at the airport and thus myself am a prime candidate for such a problem.
Jul 11, 2005 | 7:48 am
#4
FlyerTalk Evangelist
Join Date: May 2001
Location: Huntington Beach, CA
Programs: AA EXP 3 MM; Marriott Bonvoy Lifetime Titanium Elite
Posts: 18,588
When booking an XONEX through AA (as I usually do), I still call the operating carrier to confirm that they have the reservation, the seat assignment and the ticket number in their records. A biut of extra work, but I don't like surprises.
Jul 13, 2005 | 10:02 pm
#5
Original Poster
Join Date: Jul 2003
Location: DFW, NYC, SIN, KUL, CGK, LON
Programs: AA EXP, AA5MM
Posts: 455
Situation resolved...but still seems bizarre
Cross posted in AA forum
The situation has been resolved. I was reconfirmed in F on Friday's seat (but not in my original seat). I discussed the situation with the AA RTW desk, who said that they ticket number had been sent to them when segment was confirmed in April. Last Friday, they sent a message over saying please send ticket number (despite the message not previously being in the confirmed reservation). Within 3 hours of that message arriving, they cancelled the segment and waitlisted me. AA confirms (having looked back through the PNR history) that the ticket number had been sent over. They then liaised with the CX revenue management who reconfirmed me on the flight. As an aside, they did not have my AAdvantage number in the reservation despite AA having input it in. Any ideas about what really happened?
The situation has been resolved. I was reconfirmed in F on Friday's seat (but not in my original seat). I discussed the situation with the AA RTW desk, who said that they ticket number had been sent to them when segment was confirmed in April. Last Friday, they sent a message over saying please send ticket number (despite the message not previously being in the confirmed reservation). Within 3 hours of that message arriving, they cancelled the segment and waitlisted me. AA confirms (having looked back through the PNR history) that the ticket number had been sent over. They then liaised with the CX revenue management who reconfirmed me on the flight. As an aside, they did not have my AAdvantage number in the reservation despite AA having input it in. Any ideas about what really happened?
Jul 14, 2005 | 2:41 pm
#6
Join Date: Jun 2000
Location: LAX
Posts: 3,641
Originally Posted by AA EXP DFW-LON
Cross posted in AA forum
The situation has been resolved. I was reconfirmed in F on Friday's seat (but not in my original seat). I discussed the situation with the AA RTW desk, who said that they ticket number had been sent to them when segment was confirmed in April. Last Friday, they sent a message over saying please send ticket number (despite the message not previously being in the confirmed reservation). Within 3 hours of that message arriving, they cancelled the segment and waitlisted me. AA confirms (having looked back through the PNR history) that the ticket number had been sent over. They then liaised with the CX revenue management who reconfirmed me on the flight. As an aside, they did not have my AAdvantage number in the reservation despite AA having input it in. Any ideas about what really happened?
The situation has been resolved. I was reconfirmed in F on Friday's seat (but not in my original seat). I discussed the situation with the AA RTW desk, who said that they ticket number had been sent to them when segment was confirmed in April. Last Friday, they sent a message over saying please send ticket number (despite the message not previously being in the confirmed reservation). Within 3 hours of that message arriving, they cancelled the segment and waitlisted me. AA confirms (having looked back through the PNR history) that the ticket number had been sent over. They then liaised with the CX revenue management who reconfirmed me on the flight. As an aside, they did not have my AAdvantage number in the reservation despite AA having input it in. Any ideas about what really happened?
Jul 14, 2005 | 3:02 pm
#7
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,537
Originally Posted by AA EXP DFW-LON
As part of an AONE4, I had a confirmed seat on CX888 JFK-YVR on Friday.
...2) How can I get back on this flight in F?
...2) How can I get back on this flight in F?
