'X's and 'O's on a xONEx
#1
Original Poster
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
'X's and 'O's on a xONEx
I just received my 20-segment DONE5 (ugly) paper ticket from AA, and I notice something that bugs me, although I am fully aware that it is technically correct and probably my fault anyway, so this is not a complaint, just a heads up.
When I booked the itinerary I told AA exactly which cities were to be connections (gave them a list). I assumed (my error, I now see) they would understand that those cities NOT in my list of connections would be stopovers. Logical? Apparently not. AA has marked the ticket with an 'X' on the left of ALL the cities where the transit time is less than 24hrs, including those NOT on my conections list. Not a major deal, and if I stick to my itinerary all will be fine, but if for some reason I want to change a date (normally free) I am going to be up for a reissue fee.
When I booked the itinerary I told AA exactly which cities were to be connections (gave them a list). I assumed (my error, I now see) they would understand that those cities NOT in my list of connections would be stopovers. Logical? Apparently not. AA has marked the ticket with an 'X' on the left of ALL the cities where the transit time is less than 24hrs, including those NOT on my conections list. Not a major deal, and if I stick to my itinerary all will be fine, but if for some reason I want to change a date (normally free) I am going to be up for a reissue fee.
#2
Original Member

Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
The computer does this automatically. The agent probably thought they were doing you a favour as it reduces the taxes on the ticket, if they spotted the difference. You really do have to explicitly specify if you want other than the default and you want to pay higher taxes than the system automatically calculates. Maybe the fuel surcharges will drop and it will be advantageous to reissue the ticket at a later date.
#3
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Yet another reason to keep the ticketing and the reservations separate? If you don't give them any date/times for the flights then they have no choice but to do the O/X exactly as you tell them.
#4




Join Date: Sep 2000
Location: Circle City
Posts: 3,568
Originally Posted by Viajero
I just received my 20-segment DONE5 (ugly) paper ticket from AA, and I notice something that bugs me, although I am fully aware that it is technically correct and probably my fault anyway, so this is not a complaint, just a heads up.
When I booked the itinerary I told AA exactly which cities were to be connections (gave them a list). I assumed (my error, I now see) they would understand that those cities NOT in my list of connections would be stopovers. Logical? Apparently not. AA has marked the ticket with an 'X' on the left of ALL the cities where the transit time is less than 24hrs, including those NOT on my conections list. Not a major deal, and if I stick to my itinerary all will be fine, but if for some reason I want to change a date (normally free) I am going to be up for a reissue fee.
When I booked the itinerary I told AA exactly which cities were to be connections (gave them a list). I assumed (my error, I now see) they would understand that those cities NOT in my list of connections would be stopovers. Logical? Apparently not. AA has marked the ticket with an 'X' on the left of ALL the cities where the transit time is less than 24hrs, including those NOT on my conections list. Not a major deal, and if I stick to my itinerary all will be fine, but if for some reason I want to change a date (normally free) I am going to be up for a reissue fee.
#5
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Join Date: Jun 2002
Location: Hong Kong
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Posts: 11,017
I think you would be extremely lucky to get an agent who didn't regard replacing the ticket coupons with X on them with some with O and reprinting all the pages with a different tax calculation as a "reissue". It clearly is a reissue by any reasonable definition. Changing the date/time is not a reissue because it doesn't require any ticket coupons to be reissued!
#6
Original Poster
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
Originally Posted by number_6
...The agent probably thought they were doing you a favour as it reduces the taxes on the ticket, if they spotted the difference...
#7
Original Poster
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
Originally Posted by christep
Yet another reason to keep the ticketing and the reservations separate? If you don't give them any date/times for the flights then they have no choice but to do the O/X exactly as you tell them.
#8
FlyerTalk Evangelist




Join Date: Apr 2001
Location: NYC
Posts: 27,887
Interesting -- I just pulled out my 20-segment AONE5 (ugly) paper ticket and noticed that the "X/O" column is BLANK for ALL segments. Is this going to be a problem? (only 2 segments are open, the rest are reserved)
Related question: I am currently booked SIN-HKG-NRT on a same-day connection. I am now considering doing an overnight in HKG, with transfer time of only about 12 hours, so I believe this does not constitue a stopover. Will there be any hassle in changing this reservation?
Related question: I am currently booked SIN-HKG-NRT on a same-day connection. I am now considering doing an overnight in HKG, with transfer time of only about 12 hours, so I believe this does not constitue a stopover. Will there be any hassle in changing this reservation?
#9
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There should be no problem changing the reservation (I would recommend doing it direct with CX if you have their PNR). It is still a transit within the rules of the AONE5.
You might have a problem at check-in because the rules for waiving airport taxes at HKG are "same calendar day", not a transit within 24 hours. If so you might be asked for a payment at checkin. However, I would think it's quite unlikely they would bother with this, particualrly at the F check-in counter.
The only problem with the lack of X/O would be if you were trying to do a reissue and didn't have an explicit tax calculation - it is impossible to reconstruct without the X/Os. However, my experience of getting reissues done at Airport ticket counters is that more often than not they deem the recalculation as too hard and don't bother (from which sometimes you win and sometimes you lose).
You might have a problem at check-in because the rules for waiving airport taxes at HKG are "same calendar day", not a transit within 24 hours. If so you might be asked for a payment at checkin. However, I would think it's quite unlikely they would bother with this, particualrly at the F check-in counter.
The only problem with the lack of X/O would be if you were trying to do a reissue and didn't have an explicit tax calculation - it is impossible to reconstruct without the X/Os. However, my experience of getting reissues done at Airport ticket counters is that more often than not they deem the recalculation as too hard and don't bother (from which sometimes you win and sometimes you lose).
#10
Original Member

Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
The one time that I did change a HKG transit to stopover it went smoothly at the F checkin but CX did collect the additional tax! Wasn't much bother for them at all, computer seemed to be set up for it (what a novel idea, letting the computer do the right thing instead of having the agent struggle with a zillion over-rides).
#11
FlyerTalk Evangelist



Join Date: May 2000
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For some reason, HKG will count a "x" on an open ticket as a stopover and hence the HKG departure tax will apply. It will only exclude it when there are actual dates on the reservation.
#12
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Originally Posted by Guy Betsy
For some reason, HKG will count a "x" on an open ticket as a stopover and hence the HKG departure tax will apply. It will only exclude it when there are actual dates on the reservation.
#13
FlyerTalk Evangelist



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Originally Posted by christep
The reason for this is that the departure tax is only waived for "same calendar day" connections, whereas an X could be next calendar day. However, if you have paid the tax but transit within the same calendar day then you may reclaim the tax at the airport by providing the relevant evidence. The procedure is described here: http://www.hongkongairport.com/eng/aguide/tax.html
#14
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Join Date: Jun 2002
Location: Hong Kong
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Originally Posted by Guy Betsy
Too mah fan !
#15
Join Date: Nov 2004
Posts: 18
Originally Posted by christep
Maybe to you 千金難買心頭好, but I tend to my mother's view on this sort of thing: "look after the pennies and the pounds look after themselves".
In the past I have being told by my travel agent thay they always overcharge me (and subsequently he refunds me - around 50USD).

