contacting OW
Aug 24, 2004 | 6:49 pm
#2
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
I don't think there is really much of a central organisation in OneWorld... if you go to the website ( http://www.oneworld.com ) then you see all the contacts for enquiries refer you to the individual airlines. There is only one conatct for OneWorld itself:
"Members of the media ONLY, may submit enquiries regarding the oneworld alliance to [email protected] "
"Members of the media ONLY, may submit enquiries regarding the oneworld alliance to [email protected] "
Aug 25, 2004 | 9:49 am
#4
Join Date: Jun 2004
Location: SCL, MCT, LGW and a variety of 1W lounges in between.
Programs: BA Mucci (Seigneur et Ingenieur des Appareils Volants (Gold)), QF (WP and LTG), AA EXP, GF Gold
Posts: 3,931
OneWorld contacts
Hi,
As a frequent oneworld, it would be useful if we could contact them with various inaccuracies on their website, timetable errors, poor integration issues and general service issues.
The BA site has a sticky where Dave_C is in contact with BA about website issues. I would happy act as a contact for 1W and do the work if that was a help.
For example, only the AA site and CX sites appear to have a link to the 1W timetables. It is almost impossible to work out a 1W trip if you start from the IB site for example. Now as for my favourite A/D/LONEx as well as the GLOBx brigade well... (for example an RTW desk for each airline number would be a start, who to contact if you are circling something)
There is another issue. For example, BA has been giving away loads of miles to pacify its EC members with delays and strikes recently. If I have booked as QF then I get nothing. As I am both, and it is a codeshare, shouldn't something happen?
We could contact them to iron out the inconsistencies within the "alliance". I was refused entry to the BA lounge at LHR when travelling on a Business Class ticket with a QF gold recently. How did they work that out?
If you have a BA boarding card on BA then the QF number prints out with status so the lounge don't argue much. If it is operated by franchise (Loganair, GB etc) then the franchise part of "operated by" overwrites and no membership number or status appears. Now they can see this on the BA machines at the desk if they choose to look but...
Rant rant, suggestion, useful comment, rant, I know but hey there has to be someone at 1W, it cannot be as virtual a con as it appears to be in reality.
Spotwelder
As a frequent oneworld, it would be useful if we could contact them with various inaccuracies on their website, timetable errors, poor integration issues and general service issues.
The BA site has a sticky where Dave_C is in contact with BA about website issues. I would happy act as a contact for 1W and do the work if that was a help.
For example, only the AA site and CX sites appear to have a link to the 1W timetables. It is almost impossible to work out a 1W trip if you start from the IB site for example. Now as for my favourite A/D/LONEx as well as the GLOBx brigade well... (for example an RTW desk for each airline number would be a start, who to contact if you are circling something)
There is another issue. For example, BA has been giving away loads of miles to pacify its EC members with delays and strikes recently. If I have booked as QF then I get nothing. As I am both, and it is a codeshare, shouldn't something happen?
We could contact them to iron out the inconsistencies within the "alliance". I was refused entry to the BA lounge at LHR when travelling on a Business Class ticket with a QF gold recently. How did they work that out?
If you have a BA boarding card on BA then the QF number prints out with status so the lounge don't argue much. If it is operated by franchise (Loganair, GB etc) then the franchise part of "operated by" overwrites and no membership number or status appears. Now they can see this on the BA machines at the desk if they choose to look but...
Rant rant, suggestion, useful comment, rant, I know but hey there has to be someone at 1W, it cannot be as virtual a con as it appears to be in reality.
Spotwelder
Aug 25, 2004 | 9:59 am
#5
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
You could try:
Code:
[email protected] oneworld Management Company Ltd 980-355 Burrard Street Vancouver BC V6C 2G8 Canada Tel: +1 604 713-2660 Fax: +1 604 713-2668
Code:
oneworld Management Company Ltd Qantas Centre 203 Coward St Mascot, NSW 2020 Australia Tel: +61 2 9691-5738 Fax: +61 2 9691-9574
Last edited by KVS; Aug 25, 2004 at 10:04 am
Aug 25, 2004 | 1:24 pm
#6
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Originally Posted by spotwelder
Hi,
...I was refused entry to the BA lounge at LHR when travelling on a Business Class ticket with a QF gold recently. How did they work that out?
If you have a BA boarding card on BA then the QF number prints out with status so the lounge don't argue much. If it is operated by franchise (Loganair, GB etc) then the franchise part of "operated by" overwrites and no membership number or status appears. Now they can see this on the BA machines at the desk if they choose to look but...
Rant rant, suggestion, useful comment, rant, I know but hey there has to be someone at 1W, it cannot be as virtual a con as it appears to be in reality.
Spotwelder
...I was refused entry to the BA lounge at LHR when travelling on a Business Class ticket with a QF gold recently. How did they work that out?
If you have a BA boarding card on BA then the QF number prints out with status so the lounge don't argue much. If it is operated by franchise (Loganair, GB etc) then the franchise part of "operated by" overwrites and no membership number or status appears. Now they can see this on the BA machines at the desk if they choose to look but...
Rant rant, suggestion, useful comment, rant, I know but hey there has to be someone at 1W, it cannot be as virtual a con as it appears to be in reality.
Spotwelder
Aug 25, 2004 | 3:02 pm
#7
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,128
"Unless you had wanted to gain entry to the First Class area .. then you would need to SHOW your QF Gold card even though it was obvious that you had it on your boarding card."
A QF Gold card would not permit access to the 1st class lounge though. Only Platinum and Chairman's Lounge members are entitled to that. As you said, with a business class boarding pass there should have been no issue anyway unless he was travelling with a carrier other than BA
Dave
A QF Gold card would not permit access to the 1st class lounge though. Only Platinum and Chairman's Lounge members are entitled to that. As you said, with a business class boarding pass there should have been no issue anyway unless he was travelling with a carrier other than BA
Dave