BA refusal to book Explorer fare
#1
Original Poster
Join Date: Feb 2005
Posts: 163
BA refusal to book Explorer fare
Hi Folks Has anyone ever experienced being refused an explorer fare with BA because not using their airline ? As this happened to me today I was shocked Is this right ? It seems unfair and wrong on so many fronts I spoke with AA and their desk kindly helped me though the agent said that BA should of booked my flights
#2
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
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Hi Folks Has anyone ever experienced being refused an explorer fare with BA because not using their airline ? As this happened to me today I was shocked Is this right ? It seems unfair and wrong on so many fronts I spoke with AA and their desk kindly helped me though the agent said that BA should of booked my flights
Last edited by jerry a. laska; Oct 9, 2023 at 4:19 pm
#3
Original Poster
Join Date: Feb 2005
Posts: 163
Yes, this is not exactly uncommon as apparently most of the revenue from an xonex tickets comes from the overwater segments.. BA for years has often refused to book if you aren't using BA (especially if not using BA for the overwater flights). AA has at times also refused to book if not using AA for the overwater flights (an AA codeshare will usually meet this requirement). Other members
#4
Original Poster
Join Date: Feb 2005
Posts: 163
Hi Thank you for your comments I think this needs to be addressed at a higher level within the airline industry but it will provide ba ly fall on deaf ears as probably all airlines do something similar as you pointed out with American Oh well BA has missed out on my business and AA has gained
Kind regards
ELO
Kind regards
ELO
#5
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Location: Juneau, Alaska.
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I'm not entirely sure I blame the airlines entirely as these tickets often involve some time and work. If an airline isn't receiving any (or very little revenue) from the ticket their position that you should issue from one of the airlines that is to me isn't unreasonable. So if I want AA to issue I will usually put at least one intercontinental segment on AA; same rationale would apply for BA, JL, or any other airline I am asking to issue the ticket.
Was there some particular reason you couldn't add a BA segment?
Was there some particular reason you couldn't add a BA segment?
#6
Original Poster
Join Date: Feb 2005
Posts: 163
Hi
Thank you for your balanced view unfortunately there was no way to use a BA flight without compromising my journey to maximise miles and it would of meant flying OSL-LHR then using QF I think the fuel taxes leaving the UK would be more expensive as well
Kind regards
ELO
Thank you for your balanced view unfortunately there was no way to use a BA flight without compromising my journey to maximise miles and it would of meant flying OSL-LHR then using QF I think the fuel taxes leaving the UK would be more expensive as well
Kind regards
ELO
#7




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
In the end if you go to make any changes down the line I think you're going to be happier AA issued it anyway, they're known to be BY FAR the easiest to deal with of all the Explorer issuing carriers. The biggest downside to AA issuing is only for those of us crediting to AAdvantage since you run a higher risk of getting pro-rated revenue method segments vs. distance method segments on AA codes, you don't have that issue. You wouldn't get more Avios having BA plate it vs. AA, OneWorld mileage credit is all based on marketing carrier, unless of course you have a BA credit card that has some bonus for BA issued tickets... but that's a side issue.
#8
Original Poster
Join Date: Feb 2005
Posts: 163
Hi
thank you for a well documented response Its a lot to think about I decided to give BA one more chance and tweaked my explorer ticket and was presently surprised at how knowledgable the agent was I must of spent nearly two hours going through the itinerary The agent in question said that she gets to do a lot of the explorer tickets its still from Oslo so it will be interesting to see what the base fare plus taxes are for a DONE5
OSL-LHR-SYD -BNEADLPER-SYD-AkL HKG-HND-LAX-SCL-MIA-_-PTYMIADOH-OSL
Kind regards
ELO
thank you for a well documented response Its a lot to think about I decided to give BA one more chance and tweaked my explorer ticket and was presently surprised at how knowledgable the agent was I must of spent nearly two hours going through the itinerary The agent in question said that she gets to do a lot of the explorer tickets its still from Oslo so it will be interesting to see what the base fare plus taxes are for a DONE5
OSL-LHR-SYD -BNEADLPER-SYD-AkL HKG-HND-LAX-SCL-MIA-_-PTYMIADOH-OSL
Kind regards
ELO
#9
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Join Date: Apr 2001
Location: MEL CHC
Posts: 22,911
Hi
thank you for a well documented response It’s a lot to think about I decided to give BA one more chance and tweaked my explorer ticket and was presently surprised at how knowledgable the agent was I must of spent nearly two hours going through the itinerary The agent in question said that she gets to do a lot of the explorer tickets it’s still from Oslo so it will be interesting to see what the base fare plus taxes are for a DONE5
OSL-LHR-SYD -BNE—ADL—PER-SYD-AkL —HKG-HND-LAX-SCL-MIA-_-PTY—MIA—DOH-OSL
thank you for a well documented response It’s a lot to think about I decided to give BA one more chance and tweaked my explorer ticket and was presently surprised at how knowledgable the agent was I must of spent nearly two hours going through the itinerary The agent in question said that she gets to do a lot of the explorer tickets it’s still from Oslo so it will be interesting to see what the base fare plus taxes are for a DONE5
OSL-LHR-SYD -BNE—ADL—PER-SYD-AkL —HKG-HND-LAX-SCL-MIA-_-PTY—MIA—DOH-OSL
No Oneworld airline fly LAX-SCL non stop [reference wikipedia]. You must list and count all OW flights/airports
https://en.wikipedia.org/wiki/Arturo...tional_Airport
LATAM is no longer part of OW. A big loss to Oneworld *ONE* tickets
Adding SCL is another continent, at a cost increase
Going to SYD twice is a waste. Looked at BNE for the second east coast airport (SYD-ADL-PER-BNE-AKL)? [have not checked QF time table]. But QF do operate a wide body B787 on the SYD-PER-FCO route and MEL-PER-LHR route. Far better business class seat than on the B737.
A map from the Great Circle Mapper - Great Circle Mapper
Last edited by Mwenenzi; Oct 10, 2023 at 4:46 pm
#10
Original Poster
Join Date: Feb 2005
Posts: 163
You had good luck getting a knowledgeable agent
No Oneworld airline fly LAX-SCL non stop [reference wikipedia]. You must list and count all OW flights/airports
https://en.wikipedia.org/wiki/Arturo...tional_Airport
LATAM is no longer part of OW. A big loss to Oneworld *ONE* tickets
Adding SCL is another continent, at a cost increase
Going to SYD twice is a waste. Looked at BNE for the second east coast airport (SYD-ADL-PER-BNE-AKL)? [have not checked QF time table]. But QF do operate a wide body B787 on the SYD-PER-FCO route and MEL-PER-LHR route. Far better business class seat than on the B737.
A map from the Great Circle Mapper - Great Circle Mapper
No Oneworld airline fly LAX-SCL non stop [reference wikipedia]. You must list and count all OW flights/airports
https://en.wikipedia.org/wiki/Arturo...tional_Airport
LATAM is no longer part of OW. A big loss to Oneworld *ONE* tickets
Adding SCL is another continent, at a cost increase
Going to SYD twice is a waste. Looked at BNE for the second east coast airport (SYD-ADL-PER-BNE-AKL)? [have not checked QF time table]. But QF do operate a wide body B787 on the SYD-PER-FCO route and MEL-PER-LHR route. Far better business class seat than on the B737.
A map from the Great Circle Mapper - Great Circle Mapper
#11
Original Poster
Join Date: Feb 2005
Posts: 163
Hi
thank you you raise some good points For the LAX -SCL its a strange but the BA agent said I can use JAL as it has a code share with LATAM flight JAL7622
yes I agree that adding SCL is a cost increase food for thought
kind regards
ELO
thank you you raise some good points For the LAX -SCL its a strange but the BA agent said I can use JAL as it has a code share with LATAM flight JAL7622
yes I agree that adding SCL is a cost increase food for thought
kind regards
ELO
#12
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Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,677
From the rules:
- (j) Travel on any AA/AS/AT/AY/BA/CX/IB/JL/MH/NU/QF/QR/RJ/UL codeshare service operated by AA/AS/AT/AY/BA/CX/IB/JL/MH/NU/QF/QR/RJ/UL is permitted.
Other codeshare services not permitted with the exception of QF Codeshare services operated by Jetstar (JQ).
#13




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
AA actually used to fly to Brazil on a 787 from LAX pre-COVID but that is not likely to ever return. For anywhere else in South America you'll need to go from MIA, or on a few routes there are DFW and / or JFK options as well. SCL does have DFW flights.
In terms of the cost increase I forget the incremental difference between a 4 and 5 ex-OSL but usually it's not too much, I want to say ex-TYO it's about $800. If you want to go to South America and you're not going to do these tickets on a regular basis then it's a good add on. It's still far better than you're going to find a discount Business class fare for from North America usually, and those while sometimes under $1000 are short lived and limited dates. (ex-CAI the incremental cost between 4 and 5 is almost nothing so it's almost silly just to ticket a DONE4 from there.)
#14
Original Poster
Join Date: Feb 2005
Posts: 163
Hi
thank you for your detailed response I find it very frustrating trying to work out the good deals especially with a Oneworld tool that is hot and miss and AI . It seems that airlines do not like to make it easy for these kind of fares ?
Its it only American that has proper dedicated RTW and Oneworld explorer agents and the rest of the alliances agents are just hit and miss . I have to wait up to 72 hours for a fare verifications for the DONE5 for BA and AA has still not informed me of the DONE5 . Nevertheless the saga goes on and hopefully after a few headaches an agreement will be reached with either AA or BA ticketing I would like to say I appreciate all the comments that have been suggested Wherever you are in the World Have a very blessed morning , afternoon or evening
kind regards
ELO
thank you for your detailed response I find it very frustrating trying to work out the good deals especially with a Oneworld tool that is hot and miss and AI . It seems that airlines do not like to make it easy for these kind of fares ?
Its it only American that has proper dedicated RTW and Oneworld explorer agents and the rest of the alliances agents are just hit and miss . I have to wait up to 72 hours for a fare verifications for the DONE5 for BA and AA has still not informed me of the DONE5 . Nevertheless the saga goes on and hopefully after a few headaches an agreement will be reached with either AA or BA ticketing I would like to say I appreciate all the comments that have been suggested Wherever you are in the World Have a very blessed morning , afternoon or evening
kind regards
ELO

