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Originally Posted by RolandLondon
(Post 37739157)
Thanks for your help.
I don't have any ticket numbers just a reservation confirmation email with the whole route and a booking reference. My route is LON - HKG - BNE - LAX and then further stops. The missing segment is HKG to BNE I'll call them again today. Thanks, Roland |
Originally Posted by RolandLondon
(Post 37739157)
Thanks for your help.
I don't have any ticket numbers just a reservation confirmation email with the whole route and a booking reference. My route is LON - HKG - BNE - LAX and then further stops. The missing segment is HKG to BNE I'll call them again today. If you started in OSL would have saved 1000's. From the OW web site can you get the itinerary to price out again for the dates you want?. Keep phoning QF. Edit OSL vs LON https://www.flyertalk.com/forum/onew...l#post37563229 |
It's all sorted but an extremely painful experience. Probably had around 5 hours on the phone or on hold.
There were two problems - the first was that CX didn't confirm their leg and much later in the whole saga it appeared the USA routing was invalid (even though the tool and the confirmation said it was ok). So I had to compromise and take a CX flight on a different day and do one overground segment in the USA so will need to book a separate flight for that. I appreciate that ROW routings are complex but this was crazy. I had to escalate to a supervisor and made it clear that this was their problem. They had confirmed a booking in writing saying that a ticket would be issued. I said that they couldn't say this and then decide not to follow though, even though they hadn't taken payment yet. I'm not sure if my OW status was a help here. I felt they were pretty sneaky a couple of times to try and get me to give up. At one point they said that I hadn't put in credit card details when making the original booking but this was impossible as the booking can't be submitted without it (I offered to screen share to show them). Another person told me all the flights were not reserved when in fact the only flight with the problem was one CX leg. @Mwenenzi I couldn't start from OSL due to work/time commitments but the flights fit within my budget. My reason for the trip is that I have a few work meetings in North America and also a friend in Australia who is very ill. When trying to book the North America trips alone it was actually more expensive than the ROW trip which was a good for me so I can see my friend and keep within the travel budget for my clients. All in all its going to cost me £418 more for the extra flight and I get one day less in Australia to see my friend, however by this time I was committed to my work meeting dates so had no choice. I'm a fairly frequent flyer but never done ROW before so it was a bit of an adventure/experiment. Based on this booking experience I'm not sure I'd do it again. |
Originally Posted by RolandLondon
(Post 37740846)
It's all sorted but an extremely painful experience. Probably had around 5 hours on the phone or on hold.
There were two problems - the first was that CX didn't confirm their leg and much later in the whole saga it appeared the USA routing was invalid (even though the tool and the confirmation said it was OK). So I had to compromise and take a CX flight on a different day and do one overground segment in the USA so will need to book a separate flight for that. I appreciate that ROW routings are complex but this was crazy. I had to escalate to a supervisor and made it clear that this was their problem. They had confirmed a booking in writing saying that a ticket would be issued. I said that they couldn't say this and then decide not to follow though, even though they hadn't taken payment yet. I'm not sure if my OW status was a help here. I felt they were pretty sneaky a couple of times to try and get me to give up. At one point they said that I hadn't put in credit card details when making the original booking but this was impossible as the booking can't be submitted without it (I offered to screen share to show them). Another person told me all the flights were not reserved when in fact the only flight with the problem was one CX leg. <snip> QF agents are know to make up rules. And claim a route is invalid when by the rules it is not. Still 95% sure the problem was with QF not issuing ticket in time so CX auto canceled its segment. Not caused by CX. Happened before many times with QF. What was your full routes, including stopover vs transits:-
Next time do not ticket a *ONE* with OW QF online. Use AA or real live travel agent (not OTA). |
I'd be grateful if anyone can see any issues with this routing:
OSL-xDOH-LHR-LAX-MIA-ORD-NRT-DEL-NRT-SIN-NRT-SYD-CNS-PER-LHR-OSL |
Originally Posted by petez
(Post 37751093)
I'd be grateful if anyone can see any issues with this routing:
OSL-xDOH-LHR-LAX-MIA-ORD-NRT-DEL-NRT-SIN-NRT-SYD-CNS-PER-LHR-OSL Or fly JQ CNS-PER (economy) non stop as allowed by ONE rules https://en.wikipedia.org/wiki/Cairns_Airport |
Originally Posted by Mwenenzi
(Post 37751176)
From CNS Wikipedia there is not a CNS PER nonstop flight by QF So need CNS-BNE/SYD/MEL-PER. An extra segment.
Or fly JQ CNS-PER (economy) non stop as allowed by ONE rules https://en.wikipedia.org/wiki/Cairns_Airport In your experience, is using Wikipedia for finding airport connections more accurate than using the flight connections website? In this case: https://www.flightconnections.com/fl...rom-cairns-cns |
Quick daft question. How does one contact the AA RTW desk from the UK? Is it just call the general AA UK number and ask to be put through? Is it only available during US (presuming Dallas so CST?) office hours or 24x7? Thanks
|
Originally Posted by DY444
(Post 37751670)
Quick daft question. How does one contact the AA RTW desk from the UK? Is it just call the general AA UK number and ask to be put through? Is it only available during US (presuming Dallas so CST?) office hours or 24x7? Thanks
The desk is based in Dallas so UK time - 6hrs |
Originally Posted by pandaperth
(Post 37751688)
Dial +1 800 843 6200 from anywhere
The desk is based in Dallas so UK time - 6hrs |
Originally Posted by petez
(Post 37751093)
I'd be grateful if anyone can see any issues with this routing:
OSL-xDOH-LHR-LAX-MIA-ORD-NRT-DEL-NRT-SIN-NRT-SYD-CNS-PER-LHR-OSL A possible issue is your flights through Tokyo - are they all through NRT, none through HND? You are using 15 segments, so you can fly CNS-PER via BNE/SYD/MEL/ADL Why are you asking? Have you been told it is invalid? |
Originally Posted by petez
(Post 37751093)
I'd be grateful if anyone can see any issues with this routing:
OSL-xDOH-LHR-LAX-MIA-ORD-NRT-DEL-NRT-SIN-NRT-SYD-CNS-PER-LHR-OSL b) The only direct CNS-PER is a QF codeshare on JQ, which is permitted but it is an Economy Class only flight and getting L Class on the codeshare looks to be tricky. As you have another sector available then I would suggest: OSL-xDOH-LHR-LAX-MIA-ORD-NRT or HND-DEL-NRT or HND-SIN-HND-SYD-CNS-xBNE-PER-LHR-OSL |
Originally Posted by pandaperth
(Post 37751700)
Looks OK to me A map from the Great Circle Mapper - Great Circle Mapper
A possible issue is your flights through Tokyo - are they all through NRT, none through HND? You are using 15 segments, so you can fly CNS-PER via BNE/SYD/MEL/ADL Why are you asking? Have you been told it is invalid? On a separate point I had always assumed that NRT/HND were a surface segment (which is why I had only used 15 segments) but this https://princeoftravel.com/guides/wh...inal-airports/ implies that they are coterminals - are they correct or are RTW tickets different in some way ? |
Originally Posted by petez
(Post 37751758)
I was unsure that the three EUR stops were valid albeit one is just xDOH.
On a separate point I had always assumed that NRT/HND were a surface segment (which is why I had only used 15 segments) but this https://princeoftravel.com/guides/wh...inal-airports/ implies that they are coterminals - are they correct or are RTW tickets different in some way ? A NRT-HND ground segment would count as 1 of the 16, but not in the continent count. Are allowed 2 stopovers (+24hrs) in continent of origin (EU-ME) QF flys MEL-NRT and CNS-DRW-PER |
Originally Posted by pandaperth
(Post 37751688)
Dial +1 800 843 6200 from anywhere
The desk is based in Dallas so UK time - 6hrs I have long used Skype to call for free from anywhere. Microsoft has sort of mothballed it but it still works from https://calling.web.skype.com/ if you have an account. Some other internet calling apps should work too |
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