Qatar flights changed to BA
Nov 15, 2018, 3:06 pm
#1
Original Poster
Join Date: Mar 2017
Programs: BA
Posts: 7
Qatar flights changed to BA
In July I selected and paid for specific Qatar flights business class return LHR to Melbourne; thru an agent; i received confirmation and confirmed seat selection on all legs all on the Qatar operated flights that i selected. 1 leg coming back from DOH to LHR 26th Jan has just been changed to BA operated. where do i stand on this ? I was supposed to be on QR7 but the flight time changed, but there are other Qatar operated flights available on the Qatar website; the agent is saying she is trying to change it but cannot as its very busy :-(
i suspect the agent wont change as it will cost them more money, can you tell me where i stand ?
i suspect the agent wont change as it will cost them more money, can you tell me where i stand ?
Nov 15, 2018, 3:22 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
As you purchased through a travel agent, no carrier will touch it.
Even though the departure time of the final segment has been changed, is there a reason why you do not want to be or cannot be on that flight? If so, ask to be moved back onto your original flight. If not, then figure out what it is that you want and make the specific ask of your travel agent.
You can always call BA to determine whether the flight you want has space for you and then use that with the agent.
For the benefit of others, for a simple return trip, book directly with the carrier. This would all have been worked out in a quick call had you booked with QR.
Even though the departure time of the final segment has been changed, is there a reason why you do not want to be or cannot be on that flight? If so, ask to be moved back onto your original flight. If not, then figure out what it is that you want and make the specific ask of your travel agent.
You can always call BA to determine whether the flight you want has space for you and then use that with the agent.
For the benefit of others, for a simple return trip, book directly with the carrier. This would all have been worked out in a quick call had you booked with QR.
Nov 15, 2018, 5:32 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,994
Welcome to FT @TruffleHunter 
I guess you have been booked in the R fare bucket. However, I am surprised with the schedule change that should be relevant as normally an available seat in the cabin is all that is needed.
There are several options, even in R. Also, is LGW an option for you?
See here from Expert Flyer:
Results from https://www.ExpertFlyer.com
I guess you have been booked in the R fare bucket. However, I am surprised with the schedule change that should be relevant as normally an available seat in the cabin is all that is needed.
There are several options, even in R. Also, is LGW an option for you?
See here from Expert Flyer:
Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing DOH on 26/01/19 12:00 AM for LON, Flying QR on booking class J C D I R , Exclude Codeshares, Point of Sale: UK
Frequency
Flight Stops Depart Arrive Aircraft Reliability
QR 9 0 DOH LHR 388 Daily J9 C9 D9 I9 R0
26/01/19 1:30 AM 26/01/19 6:20 AM 55% / 27m
QR 329 0 DOH LGW 788 Sa J9 C9 D9 I9 R9
26/01/19 1:55 AM 26/01/19 6:25 AM 49% / 20m
QR 3 0 DOH LHR 388 Daily J9 C9 D9 I9 R0
26/01/19 7:35 AM 26/01/19 12:25 PM 42% / 21m
QR 327 0 DOH LGW 788 M,T,W,Th,F,Sa J9 C9 D9 I9 R4
26/01/19 8:05 AM 26/01/19 12:35 PM 40% / 28m
QR 7 0 DOH LHR 77W Daily J9 C9 D9 I9 R0
26/01/19 8:30 AM 26/01/19 1:10 PM 84% / 17m
QR 1 0 DOH LHR 359 Daily J9 C9 D9 I9 R4
26/01/19 1:00 PM 26/01/19 5:30 PM 63% / 22m
QR 331 0 DOH LGW 788 M,Sa J9 C9 D9 I9 R9
26/01/19 2:30 PM 26/01/19 7:00 PM 82% / 9m
QR 15 0 DOH LHR 351 Daily J9 C9 D9 I9 R3
26/01/19 3:55 PM 26/01/19 8:25 PM 70% / 18m
QR 5 0 DOH LHR 77W Daily J9 C9 D9 I9 R9
26/01/19 5:05 PM 26/01/19 10:00 PM 96% / 15m
Nov 16, 2018, 12:16 am
#4
Original Poster
Join Date: Mar 2017
Programs: BA
Posts: 7
As you purchased through a travel agent, no carrier will touch it.
Even though the departure time of the final segment has been changed, is there a reason why you do not want to be or cannot be on that flight? If so, ask to be moved back onto your original flight. If not, then figure out what it is that you want and make the specific ask of your travel agent.
You can always call BA to determine whether the flight you want has space for you and then use that with the agent.
For the benefit of others, for a simple return trip, book directly with the carrier. This would all have been worked out in a quick call had you booked with QR.
Even though the departure time of the final segment has been changed, is there a reason why you do not want to be or cannot be on that flight? If so, ask to be moved back onto your original flight. If not, then figure out what it is that you want and make the specific ask of your travel agent.
You can always call BA to determine whether the flight you want has space for you and then use that with the agent.
For the benefit of others, for a simple return trip, book directly with the carrier. This would all have been worked out in a quick call had you booked with QR.
Nov 16, 2018, 12:18 am
#5
Original Poster
Join Date: Mar 2017
Programs: BA
Posts: 7
thanks for your post
i paid top $ for LHR as its convenient for me, LGW is not
Im not sure what R class is i dont seem to have an eticket, only the Qatar booking confirmation from the agent
I know that there are seats available on QR7, my preferred choice, but the agent is dragging their heels
what can i do if they refuse to move me ?
i paid top $ for LHR as its convenient for me, LGW is not
Im not sure what R class is i dont seem to have an eticket, only the Qatar booking confirmation from the agent
I know that there are seats available on QR7, my preferred choice, but the agent is dragging their heels
what can i do if they refuse to move me ?
Nov 16, 2018, 9:49 am
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I think that you need to dig deeper with the agent as to how all of this happened and to ask to see the messaging behind the change. When you are told that it is all in codes you won't understand, don't let that deter you.
Another approach is to call the TA and have them patch you in with QR so that you can participate in the call (or better yet, you do the patching.
Nov 18, 2018, 12:29 pm
#8
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,994
I9 across the board - means the airline is will to sell at least 9 seats in I class on every flight. Your agent should have had no trouble in rebooking you to a preferred flight.
I agree with @Often1 , there is something fishy here given "the agent is saying she is trying to change it but cannot as its very busy".
It is not "busy".