I have as part of a OWE that I'm using at the moment two direct flights. I've just noticed with the new AA timetable that these have both been canned. What happens now? (I'm already at the max 6 segments for NA). Also can I change dates or will I lose the trips if I do that?
Thanks for your help.

[This message has been edited by goback (edited 02-07-2003).]

In principle AA should honour the tickets on the dates you have reserved. For changing dates I guess you are in trouble.

Again, I think you might have less problem if your tickets had been issued open-dated.

This was happening to me last year. I had my travel agent book me on a connection. No problem, did not need to rewrite the ticket. They accepted one coupon and handed me two boarding passes.
Not sure if this is standard procedure - but they looked at the 25+ coupon ticket for a looong time and then just accepted one coupon.

my encounter is that at the same date, no problem and use a connection (although I need to fight for it since they offer me the "other" direct flight that leading to a overnight stay.

for change date.. no dice, AA offered me $100 change fee plus a one-way fare. (Wow..)

I think for next time, I will do everything opendated.

question for christep: so for the open date tkt: is that means as long as during the ticketing time there is a direct flight in the system (regardless of time and date), I can ticket it as 1 segment (1 coupon). and by the time I fly, no matter due to cancellation/schedule change/seasonal reason, the direct flight disappeared, AA should honor the flight coupon even by means of connections? Is the "exception" only valid if the flight get cancelled or basically I can use more than 1 segment as long as it is a valid connection?

e.g.: for tkt SEGMENT DTW-LAX, I can book as DTW-ORD/x-LAX, say in the morning, if the DTW-LAX still exist (night departure)but I don't like the time ?

Thanks!!


[This message has been edited by HK-UMICH (edited 02-09-2003).]

To be honest I don't think I've ever directly experienced this exact issue. I was really commenting on what I think you would be able to get a reasonable check-in agent to accept (particularly with an Emerald card).

On your specific example, my feeling is that they would probably let you go on the connecting flights on a standby basis, but if there was a direct flight within a reasonable time (e.g. 24 hours) they would force you to take it if they were tight for space on the connections. This probably only applies on US domestic routings - I can't imagine you'd get away with it on international.

Does anyone have any first hand experience of this type of situation?