Ripped off by CX on a RTW?
Sep 13, 2001 | 7:53 am
#1
Original Poster
Join Date: Sep 2001
Location: HK
Posts: 7
Ripped off by CX on a RTW?
I recently went to the Singapore CX office to exchange a full fare ticket (denominated in HK$) for a OneWorld RTW ticket ex-Singapore. RTW prices are 20% lower in Singapore. After waiting for 2 hours for the ticket to be issued, I was told they have to charge me the ex-HK fare because, they said, the original ticket is in HK$, so charge HK fare. I wonder whether I've been ripped off by CX.
Sep 13, 2001 | 10:25 am
#2
Join Date: Sep 2000
Location: Circle City
Posts: 3,568
If your first segment is out of Hong Kong, then you should pay the HKG price. If out of Singapore, you should pay the SIN price. In your case, it doesn't matter where the ticket is issued. Is it possible to refund the first ticket and just buy the RTW in SGD?
Sep 13, 2001 | 12:05 pm
#3
Join Date: Feb 2000
Location: Edinburgh
Programs: Lowly BA Blue. One of the original easyJet Flight Club members and still am.
Posts: 4,319
I don't think it is a deliberate attempt to rip you off but someone made a big mistake. The confusion probably arose because you were "trading-in" another ticket. It would probably have been easier to execute two separate transactions - surrender old ticket for refund and purchase new RTW.
I'm sure if you write to CX then they will refund you in full.
I'm sure if you write to CX then they will refund you in full.
Sep 16, 2001 | 8:43 am
#6
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
I know the CX people at the Ocean Building office. Please let me know your original first ticket's routing, fare basis, booking code and fare.
If you're trading in the first ticket in exchange for an MCO, the 'correct' way to do it is to refund the first ticket and they have to send it back to the original issuer of that ticket.
But if you're rerouting the ticket , ie hoping to exchange that full fare ticket for a RTW, then you can't really. Because they're both of different fare basis'. You'd basically have to make a booking for an entirely new ticket and get it issued instead.
Have you considered issuing the ticket from BANGKOK? Fares there are at least 15% lower than Singapore on average!
If you're trading in the first ticket in exchange for an MCO, the 'correct' way to do it is to refund the first ticket and they have to send it back to the original issuer of that ticket.
But if you're rerouting the ticket , ie hoping to exchange that full fare ticket for a RTW, then you can't really. Because they're both of different fare basis'. You'd basically have to make a booking for an entirely new ticket and get it issued instead.
Have you considered issuing the ticket from BANGKOK? Fares there are at least 15% lower than Singapore on average!
Sep 18, 2001 | 2:04 am
#7
Original Poster
Join Date: Sep 2001
Location: HK
Posts: 7
I now appreciate the difference. The thing is the original ticket was issued by an agent - what you are saying is that the agent would receive the refund and I need to buy a new RTW ticket. I know issuing the RTW ticket in Bangkok is cheaper, but if CX in Bangkok applies the same policy, then I still have to pay the HK$ fare becauase I'm exchanging a ticket.