check CX award availability online
Apr 2, 2001 | 11:18 am
#1
Original Poster
Original Member
Join Date: May 1998
Location: HKG
Programs: BA GGL, CX DM, AA LT GO, Marriott LT Titanium, Shangri-La DM, Hyatt Globalist, Hilton DM
Posts: 2,030
check CX award availability online
CX has just revamped their online booking system...besides a much better user interface...now Asia Miles and Marco Polo Club members can make award bookings online...availability is shown in real-time...
I assume all award bookings on CX, no matter using Asia Miles, AAdvantage miles, Exec Club miles, etc, all come from the same inventory pool (e.g. U for business class)...if so, that's a pretty easy way to check CX award availability real time online, instead of calling AA/BA/etc and waiting for them to check with CX ??
you can check it out at www.cathaypacific.com...
FYI - if you're not an AM/MPO member, you can enroll in AM for free online at www.asiamiles.com, although I think the new account is not activated real time...you might need to wait for a week or two before you can use it...
[This message has been edited by tedhl (edited 04-02-2001).]
I assume all award bookings on CX, no matter using Asia Miles, AAdvantage miles, Exec Club miles, etc, all come from the same inventory pool (e.g. U for business class)...if so, that's a pretty easy way to check CX award availability real time online, instead of calling AA/BA/etc and waiting for them to check with CX ??
you can check it out at www.cathaypacific.com...
FYI - if you're not an AM/MPO member, you can enroll in AM for free online at www.asiamiles.com, although I think the new account is not activated real time...you might need to wait for a week or two before you can use it...
[This message has been edited by tedhl (edited 04-02-2001).]
Apr 2, 2001 | 1:02 pm
#2
Join Date: Oct 1999
Location: St. Louis, MO
Posts: 2,061
It's good to see that Asiamiles can now be applied for online. Just over a year ago this involved several phone calls and faxes to Hong Kong to not-so-great english speaking customer service reps.
Also nice to see the online award booking engine. Lets hope that this becomes the norm for the industry.
Also nice to see the online award booking engine. Lets hope that this becomes the norm for the industry.
Apr 5, 2001 | 7:33 pm
#3
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,584
That's a very neat thing, better check it out. Personally, it will soon be industry standard. It can save lots of labour cost by reducing the number of reps to answer award related phone calls.
And Yes.. CX HK agents has terrible English (about half or more). I had to call back several times inorder to get someone who can actually "communicate" with me. Well, I know they are doing their best, so let's give them chance.
cheers
And Yes.. CX HK agents has terrible English (about half or more). I had to call back several times inorder to get someone who can actually "communicate" with me. Well, I know they are doing their best, so let's give them chance.
cheers
Apr 5, 2001 | 10:02 pm
#5
Join Date: Jan 2001
Location: LAX, HKG
Programs: AA EXPLT, BA Gold, Shang Elite
Posts: 2,228
even for AA's line there are many non-native speakers an dhave difficulty with english (i guess some of them are bi-lingual, with spanish as primary language).
i think it is unfair to demand a foreign carrier to speak perfect english. i have more problem for AA's rep with difficulty in english and CX's rep with poor cantonese
i think it is unfair to demand a foreign carrier to speak perfect english. i have more problem for AA's rep with difficulty in english and CX's rep with poor cantonese
Apr 5, 2001 | 10:17 pm
#6
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,141
Originally posted by fakecd:
That's a very neat thing, better check it out. Personally, it will soon be industry standard. It can save lots of labour cost by reducing the number of reps to answer award related phone calls.
And Yes.. CX HK agents has terrible English (about half or more). I had to call back several times inorder to get someone who can actually "communicate" with me. Well, I know they are doing their best, so let's give them chance.
cheers
That's a very neat thing, better check it out. Personally, it will soon be industry standard. It can save lots of labour cost by reducing the number of reps to answer award related phone calls.
And Yes.. CX HK agents has terrible English (about half or more). I had to call back several times inorder to get someone who can actually "communicate" with me. Well, I know they are doing their best, so let's give them chance.
cheers