|
It's about time Qantas public relations issued an appropriate apology to elite frequent flyers and Qantas Club members who have been denied access to TBIT lounges without justification. Adequate compensation may be more difficult to determine but at least they should make the effort.
With the return next month of AA flights LAX-SYD and return I would hope the staff are particularly aware of lounge access rules. |
Originally Posted by grussellt
(Post 25708805)
It's about time Qantas public relations issued an appropriate apology to elite frequent flyers and Qantas Club members who have been denied access to TBIT lounges without justification. Adequate compensation may be more difficult to determine but at least they should make the effort.
|
Originally Posted by moa999
(Post 25689513)
AusBT suggests some changes have occured, after talking to oneworld reps..
http://www.ausbt.com.au/oneworld-cla...in-los-angeles "Similarly, AA’s long-haul business and first class passengers “travelling on a domestic flight to connect to or from an international long-haul flight in a premium cabin as part of single itinerary … too should have (lounge) access.” Is this true? I though access is allowed regardless of class of service, all other criteria remains same. |
Originally Posted by allset2travel
(Post 25710252)
I found one paragraph from the above link, that said (copied and pasted below):
"Similarly, AA’s long-haul business and first class passengers “travelling on a domestic flight to connect to or from an international long-haul flight in a premium cabin as part of single itinerary … too should have (lounge) access.” Is this true? I though access is allowed regardless of class of service, all other criteria remains same. |
LAX - TBIT oneworld Lounge Access (Combined thread)
Not adding much but also was denied access and don't think I should've been. EXP flying NRT-LAX-PHL in J for long haul, Y for short haul. Long layover so hopped over to TBIT. Emailed Qantas. Was told I was rightly denied access. Quite frustrating
|
Originally Posted by Gberg
(Post 25728019)
Not adding much but also was denied access and don't think I should've been. EXP flying NRT-LAX-PHL in J for long haul, Y for short haul. Long layover so hopped over to TBIT. Emailed Qantas. Was told I was rightly denied access. Quite frustrating
NRT-LAX on AA? |
LAX - TBIT oneworld Lounge Access (Combined thread)
Yes, I'm an AA EXP. Flew AA on all segments. Same ticket.
My understanding was with an international ticket, lounge access was granted even on connecting domestic segments |
Deleted as wrong!
|
Originally Posted by Gberg
(Post 25728860)
Yes, I'm an AA EXP. Flew AA on all segments. Same ticket.
My understanding was with an international ticket, lounge access was granted even on connecting domestic segments In this case, your access is not based on EXP... but rather it is based on J ticket class: Connecting between oneworld marketed and operated flights: First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa). Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight. You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight. |
Originally Posted by Gberg
(Post 25728019)
Not adding much but also was denied access and don't think I should've been. EXP flying NRT-LAX-PHL in J for long haul, Y for short haul. Long layover so hopped over to TBIT. Emailed Qantas. Was told I was rightly denied access. Quite frustrating
Originally Posted by Gberg
(Post 25728860)
Yes, I'm an AA EXP. Flew AA on all segments. Same ticket.
My understanding was with an international ticket, lounge access was granted even on connecting domestic segments If between Oct 17th and Nov 10th staff had been given incorrect information (basically being told to deny access to anyone on AA flights). This has been rectified. If I were you I would reply to Qantas citing the above oneworld connecting flight/international information and again asking why access was denied given oneworld rules. Make sure you use the reference number. |
Does anyone have any recent experience as an non-AA OWS or OWE getting into this lounge on a domestic AA itinerary?
Will be flying through LAX next Tuesday on a PVG-LAX-SFO itinerary so curious if this issue has been fixed... |
It was before Nov. 10 so will do
|
Originally Posted by no2chem
(Post 25730075)
Does anyone have any recent experience as an non-AA OWS or OWE getting into this lounge on a domestic AA itinerary?
Will be flying through LAX next Tuesday on a PVG-LAX-SFO itinerary so curious if this issue has been fixed... |
Originally Posted by Exec_Plat
(Post 25729120)
You should have had access to the J lounge.
In this case, your access is not based on EXP... but rather it is based on J ticket class: This from the one world site |
Hi all,
I just left the TBIT ow J lounge. The issue is not completely fixed. I flew in on a PVG-LAX-SFO flight. I am ow Sapphire -- showed the dragon my AA LAX-SFO ticket and airberlin card, and the AA ticket seemed to still be an immediate cause for alarm. At first, she hesitated, then had to go back to check with her manager, and then eventually said OK because you were on an international long haul flight. I let her know that it should be okay even if I was flying short haul, but she seemed to ignore me. Anyways, I think the conclusion is: expect resistance if you have an AA ticket, and you'll probably have to fight a bit with the agents if you're on a domestic only flight (unless someone has experience otherwise). Probably the agents need another round of re-education. Don't expect a warm welcome from this lounge. |
| All times are GMT -6. The time now is 6:18 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.