New Oneworld RTW Booking Engine?
 

So sorry if this has been already posted, but logged on today (finalising my RTW) and seems the engine has been vastly modernised. Hopefully it's less buggy than the old one!

They must have done this in the last few days.
It's a nice start page, but I can't get it to go past that at the moment. :/

Working well for me. (I'm on Safari, Mac OS X).

I got in with a different browser. It's .... different. Not quite as intuitive as the old version.

Just tried to price a saved trip - one which got ticketed a couple of months ago and it said "We have encountered an unknown error. Please contact customer service to book this itinerary."

Put in a new test itinerary (with an AA coded NRT-BOS to start). It priced and went through to the AA booking page (which appears to have had a refresh as well), but I didn't go past that.

Yes, definitely new, and it works quite rapidly. A couple of things I noticed on a quick look:

1) On the pricing page, there is a button to download your itinerary as pdf, complete with tax/fee breakdown.

2) There is also a link to a useful amadeus page which shows baggage details for all airlines:
https://bags.amadeus.com/
It's not specific to your itinerary but it's a tool I haven't seen before and could be quite useful.

Happy Travels.

I did an ex-AMM dummy booking and took it all the way to the credit card screen, which is farther than I've been able to get previously, due to the well-known RJ - AA interface bug.

I'm going to make this thread "sticky" temporarily while the updated tool is put through its paces by FT members. Please report your experiences here so others can benefit.

Gardyloo
Oneworld moderator

I could always get to the credit card screen with no problem. The problem arose after you entered your cc details, and for that reason, it's not possible to do a test to see if the problem has been resolved, unless you really do plan to book and confirm the itinerary.
Of course, the whole thing is moot now since the ex-AMM prices went through the roof. Or reverted to reality, depending on your point of view!

Happy Travels.

Can't get past the plan and book page. "start new itinerary" button not working.
Firefox, windows seven.

I tried to price one itinerary I've had sitting in the system for awhile but it failed multiple times.

On another DONE3, the price has gone up USD350 in two weeks.

I had a DONE4 go up ~$500 in fees. I'm sure it has to do with AA and their collecting of YQ/YR on all carriers now.

EDIT: Yes, it is YQ/YR related as I can cut it by using different carriers (e.g. CX instead of MH).

You can still access the old booking engine by going straight to rtw.oneworld.com It still prices but don't know about booking.

Not any more.


This new tool is pathetic. It applies rules on the itinerary (1st) page that can only be addressed after you add the flights. For example if you want to do a second transit through LON to finish an ex JNB ticket in NBO you can't. The 'only one transit through continent' rule kicks in and prevents you from progressing to the pages where you add the flights. The error even states that you must change your routing or flights. Oh really, how can I change the flights if I can't get to the flights page?

Well thought out this tool of a tool :rolleyes:

:confused:
I've been playing with the new tool on and off over the last few weeks
and one thing I specifically tried was the transit through London - and it worked

My itinerary started from Europe/Middle East and the final segments were ...HKG-xLHR-NBO,JNB-oLHR-MCT. It priced up fine

I just now plugged in a simple ex-SA itinerary (CPT-oLHR-GIG-SCL-SYD-xLHR-NBO) and it also priced up fine. Didn't give any error messages at all.

What is the itinerary you're trying to get to work?

Edited to add:
Just tried an Eastbound itinerary (CPT-oLHR-SYD-LAX-xLHR-NBO)
The tool gave me a warning message about the second entry to Europe
but I just ignored it and proceeded to the Choose Flights page
on that page it was telling me to delete the second London stop and re-route, which again I ignored and once I selected flights such that the LAX-LHR-NBO resulting in <24hrs in London, the error message went away

SO - the tool allows you to book the itinerary, but the "error" messages appear too early - before you've chosen flights that result in there being no error. Perhaps they should be "warning" messages
Actually - playing some, they are warnings - yellow triangles with an exclamation mark; rule violations are red triangles

I get a red triangle whenever I add a second Lon routing in before I get the chance to add flights. This prevents me from then selecting the flights. If I leave the Lon out of the routing it lets me go to the flights page but doesn't return the flights I need in the multi sector results. Bring back the old tool that work please OW.

I just figured out the quirks of this. I was modifying an existing save itinerary and the red triangle stopped me from moving forward when selecting what would be a transit in LON.
When I entered the entire itinerary from scratch it showed a yellow triangle on the second LON and allowed me to proceed to select the flights.

So it seems if you already have some flights in the itin it then makes the warning an error. So it is still wrong but there is a work around.

I also notice if you have an existing booking with a start date within the next 7 days it errors on that first sector and again you can't change the flight. :rolleyes:

You need to remove the first sector and add it back in order to proceed to the flight selection page.

I really don't know what was wrong with the way it worked before where you could select flight and routing on the same page.

Has anyone actually managed to book (as opposed to just price) an itinerary with the new tool? I tried a couple of days ago, and after inputting credit card details and hitting "pay", I got a very uninformative error message:

"The following error(s) occurred: An error occurred during creation of your booking. Please contact your Travel Assistance Desk to check if the booking was successful and to obtain further assistance. (9015)"

The AA RTW desk couldn't find a booking in my name (the online tool didn't generate a locator), so assumed the booking had not gone through. They advised me to try again, which I did - resulting in the same error message.

Curious if anyone has had more success!

NYLON Boy

Thanks for that post NYLON Boy - I tried booking a DONE4 just now, and no luck. It claimed the credit card wasn't accepted. Disappointing, as my first flight was an AY marketed BA flight - I guess I have to try phoning AY tomorrow.

9015 error here too.
First flight was on LAN but it said it was booking through AA. I got a transaction for 0 BGN from AMERICAN AIRLI AA FTW US on my credit card authorization statement.

I called the AA RTW desk telling them about the error and they just took me through the process of booking it on the phone (even though I have no AA segments). Turns out 3 of the flights that the online tool showed as available actually weren't according to the AA representative. I had to change routing and carriers. Finally she gave me a code and told me they would have a price in 24h and then I can book. However when I called the next day they still had no price. In the mean time I tried to go through the online tool again, changing the itinerary so that it matches the one the AA RTW desk believed was OK. Unfortunately the tool is completely unusable today. Once I make a few changes the Price button just stays grayed out and going back to the map screen shows the itinerary as unfinished even though it clearly is. This is so frustrating as I already bought a flight to the city I'm starting in...

AMM Fare Increase???
 

Did they? I just booked a DONE04 ex-AMM, I didn't notice that much of a price increase. Around US$8,500.

Having booked several trips in years past successfully I had hoped to use the site for a new itin. I can't get access to several individual flights with "checking flight availability, please wait" spinning incessantly.

I gather OneWorld member airlines are not interested in expanding their RTW business otherwise they would fix the site.

Yes, these recent issues have been reported in the xONEx online tool bugs thread

Okey, I want to book and pay for 2 x adult, 1 x child and 1 x infant DONE5 (5 continent business class) One World Explorer ex-Cairo.

I live in the UK.

Any suggestions for the best way to do this?

How far does the tool let you go?

If you want the ex-Cairo price, one way or other, the ticket needs to be issued in Cairo. Either via the booking tool, or you find an agent in Egypt willing to take payment and issue the tickets online.