Victim to OneWorld's Baggage Agreements
Oct 25, 2010 | 3:57 am
#32
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Oct 25, 2010 | 6:01 am
#33
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I do know that with the two of us travelling with three checked bags on a LONE4 though Europe last month that it came in handy on two occasions to have printout of the one world explorer rules:
Both IB and BA initially tried to charge for our third bag. Once I produced the printout, no such charge was assessed, although the IB agent decided they needed to call a supervisor.
Baggage Regulations
Two free pieces of 23 kilos each shall be permitted. Additional allowances may apply. Refer to individual carrier websites.
Two free pieces of 23 kilos each shall be permitted. Additional allowances may apply. Refer to individual carrier websites.
Oct 25, 2010 | 10:16 am
#35
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Cathay also have special allowances because he was taking a golf bag. I think that BA was being unreasonable..... When BA was operating under the wait system they also had allowances for sporting equipment.
Nearly every airline that works with the weight system have allowances for sporting equipment - it's therefore completely unreasonable for BA to charge the full amount - especially when dealing with partner airlines. It's not fair for the customer and leaves a bad impression of the Oneworld Alliance and of Cathay's partners. Cathay is an airline that prides itself on its customer service.... and in this case the customer has suffered big time!
Nearly every airline that works with the weight system have allowances for sporting equipment - it's therefore completely unreasonable for BA to charge the full amount - especially when dealing with partner airlines. It's not fair for the customer and leaves a bad impression of the Oneworld Alliance and of Cathay's partners. Cathay is an airline that prides itself on its customer service.... and in this case the customer has suffered big time!
Last edited by kingbat; Oct 25, 2010 at 10:22 am
Oct 25, 2010 | 12:06 pm
#36
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Cathay also have special allowances because he was taking a golf bag. I think that BA was being unreasonable..... When BA was operating under the wait system they also had allowances for sporting equipment.
Nearly every airline that works with the weight system have allowances for sporting equipment - it's therefore completely unreasonable for BA to charge the full amount - especially when dealing with partner airlines. It's not fair for the customer and leaves a bad impression of the Oneworld Alliance and of Cathay's partners. Cathay is an airline that prides itself on its customer service.... and in this case the customer has suffered big time!
Nearly every airline that works with the weight system have allowances for sporting equipment - it's therefore completely unreasonable for BA to charge the full amount - especially when dealing with partner airlines. It's not fair for the customer and leaves a bad impression of the Oneworld Alliance and of Cathay's partners. Cathay is an airline that prides itself on its customer service.... and in this case the customer has suffered big time!
The customer is the one that turned up with twice as much luggage as permitted, it isn't BA's fault that he did this
Oct 25, 2010 | 4:28 pm
#37
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Oct 25, 2010 | 11:35 pm
#38
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How then are Oneworld fliers supposed to travel on BA on mixed carrier itineraries with their sporting equipment when it will invariably bring them over their 20Kg allowance?
Oct 26, 2010 | 12:34 am
#39
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The big picture here is that inconsistent bag charges are making a fool of oneworld's customer benefits and that the asking for GBP 575 (that's USD 905) for a golf bag is ludicrous, especially when on the same fare when no charges were due on the opposite direction. The fact that these rules are utterly complex makes the situation worse, not better.
Incidentally, all mortgage CDOs came with multiple pages detailing risks, yet this fact didn't make them right (nor are actions taken by Mugabe right just because they follow the law to the letter).
Oct 26, 2010 | 3:10 am
#41
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Conversely, why should someone who chooses to play golf expect additional allowance for free?
Oct 26, 2010 | 5:59 am
#42
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I haven't yet understood why the OP didn't buy a second full-fare seat EDI-LHR for his golf bag - it would have been cheaper than the excess baggage surely?
Oct 26, 2010 | 6:56 am
#43
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Absolutely, the customer is to be fleeced with a whole series of completely inconsistent rules and regulations, possibly running in the hundred of pages, and with continuous changes.
The big picture here is that inconsistent bag charges are making a fool of oneworld's customer benefits and that the asking for GBP 575 (that's USD 905) for a golf bag is ludicrous, especially when on the same fare when no charges were due on the opposite direction. The fact that these rules are utterly complex makes the situation worse, not better.
The big picture here is that inconsistent bag charges are making a fool of oneworld's customer benefits and that the asking for GBP 575 (that's USD 905) for a golf bag is ludicrous, especially when on the same fare when no charges were due on the opposite direction. The fact that these rules are utterly complex makes the situation worse, not better.
Incidentally, in 2008 it still said on the BA pages that they respect a more liberal baggage allowance of other carriers on the itinerary. No more.
Oct 26, 2010 | 12:16 pm
#44
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Assuming the ticket had some flexibility, the OP could always have changed his LHR-HKG to a later flight , paid the BA GBP38ish excess fee to London and then checked in with CX for the next flight separately.
Dave
Last edited by Dave Noble; Oct 26, 2010 at 12:21 pm
Oct 26, 2010 | 3:51 pm
#45
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Kingbat, you are correct. Basically, anyone with sporting equipment - be it skis, golf clubs - will definitely run into the same problem with mixed carrier itineraries on OneWorld.