DONE4 Ticket Issues (left hand doesn't know what right hand is doing)
Jul 5, 2010 | 8:58 pm
#31
Join Date: Oct 2004
Location: NYC
Programs: AS Platinum, AA Gold, Hyatt Globalist
Posts: 1,668
Otherwise, Oneworld should at least provide a caveat to travellers on multi-carrier products such as Oneworld Explorer and Global Explorer tickets of such issues and how they should approach rebooking/changes. Perhaps they should even have a 24/7 contact center where agents would have access to ALL the different reservations systems used by the different airlines?
Jul 6, 2010 | 1:35 am
#32
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Otherwise, Oneworld should at least provide a caveat to travellers on multi-carrier products such as Oneworld Explorer and Global Explorer tickets of such issues and how they should approach rebooking/changes. Perhaps they should even have a 24/7 contact center where agents would have access to ALL the different reservations systems used by the different airlines?
If they didn't want to have random people calling them, they could at least provide a help desk to the member airlines ticketing staff.
Jul 6, 2010 | 4:58 am
#33
Join Date: Sep 2009
Location: Sydney, AUS
Programs: AA EXP, TG GLD
Posts: 79
My DONE4 experience...
Originally Posted by SLF
...
My own case is that I've managed to keep my CX issued DONE4 working, but the Amadeus PNR is shot to pieces with lots of old sectors in there - so that Amadeus seemingly has no visibility of the last third of the itinerary. I'd just like all these systems to be synced up properly, so that I can rely on things like checkmytrip.com and not have to figure out which system to use today to see where my itin is.
Are those "old sectors" on other airlines that don't use Amadeus? If so, then they are "INFO SEGS". These don't typically update in most systems.
...
My own case is that I've managed to keep my CX issued DONE4 working, but the Amadeus PNR is shot to pieces with lots of old sectors in there - so that Amadeus seemingly has no visibility of the last third of the itinerary. I'd just like all these systems to be synced up properly, so that I can rely on things like checkmytrip.com and not have to figure out which system to use today to see where my itin is.
Are those "old sectors" on other airlines that don't use Amadeus? If so, then they are "INFO SEGS". These don't typically update in most systems.
Jul 29, 2010 | 4:36 pm
#34
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
FWIW, the issues described in this thread are not just specific to OW, but all alliances as no alliance has all carriers using a common GDS/CRS.
Better thought out connectivity between all platforms would of course help, but I suspect the suppliers are probably not particularly interested in making things too easy.
Better thought out connectivity between all platforms would of course help, but I suspect the suppliers are probably not particularly interested in making things too easy.
Jul 29, 2010 | 7:30 pm
#35
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
I've had dozens (probably hundreds) of complex tickets on both *A and OW. I've never had problems that I've had to face with *A (there may have been problems behind the scenes between the airlines but no consequences or issues for me). Whereas for OW ...
Jul 30, 2010 | 6:04 am
#36
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Most *A carriers use Amadeus.
Jul 31, 2010 | 4:58 am
#38
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
Mine has finally been sorted out. Finnair have been monitoring the booking, even though they are no longer the ticketing airline. I got an email from them today stating that AA had re-ticketed it and it was showing some sectors twice. They asked if I would like to cancel the old sectors. I responded in the affirmative and a few hours later my Amadeus record finally matches the AA ticket. ^
I can now get into the booking on QF and BA and assign seats for my new sectors.
I can now get into the booking on QF and BA and assign seats for my new sectors.
Kind regards,
Dilly
Jul 31, 2010 | 5:59 pm
#39
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Moomba, I'm glad your ticket has been sorted and you can now assign seats for your BA flights.
Kiwi Flyer, apologies for the problems you have been having. If you still have an issue, please PM me the booking reference and details and I will take a look at it tomorrow.
Kind regards,
Dilly
Kiwi Flyer, apologies for the problems you have been having. If you still have an issue, please PM me the booking reference and details and I will take a look at it tomorrow.
Kind regards,
Dilly
Aug 1, 2010 | 3:50 am
#40
Original Poster
Join Date: Jun 2005
Location: London, UK
Programs: AA 2MM - PLT, BA GGL, SPG Plat, Hilton Diamond
Posts: 6,221
IT wasn't all smooth sailing on the good ship One World though, but nothing too stressful.
I was not able to check in online for both of my BA flights this weekend. I couldn't even use the Kiosks at T5. The F agent didn't seem to have any problems but did not understand why I could not check in online. She also could not understand why the return BP was not able to be printed by her as it was an out and back.
I had no trouble at the transit desk at my destination getting them to print the BP though.
Aug 2, 2010 | 7:03 pm
#41
Join Date: Mar 2010
Posts: 28
Thanks Dilly.
IT wasn't all smooth sailing on the good ship One World though, but nothing too stressful.
I was not able to check in online for both of my BA flights this weekend. I couldn't even use the Kiosks at T5. The F agent didn't seem to have any problems but did not understand why I could not check in online. She also could not understand why the return BP was not able to be printed by her as it was an out and back.
I had no trouble at the transit desk at my destination getting them to print the BP though.
IT wasn't all smooth sailing on the good ship One World though, but nothing too stressful.
I was not able to check in online for both of my BA flights this weekend. I couldn't even use the Kiosks at T5. The F agent didn't seem to have any problems but did not understand why I could not check in online. She also could not understand why the return BP was not able to be printed by her as it was an out and back.
I had no trouble at the transit desk at my destination getting them to print the BP though.