NZ 'Bumped' fliers can seek hefty compo
Mar 19, 2007, 9:01 am
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NZ 'Bumped' fliers can seek hefty compo
'Bumped' fliers can seek hefty compo
Passengers who have been "bumped" from domestic flights or delayed can seek compensation from the airline of up to 10 times their ticket price, Consumer Affairs Minister Judith Tizard says.
http://www.stuff.co.nz/stuff/dailynews/3998311a11.html
Passengers who have been "bumped" from domestic flights or delayed can seek compensation from the airline of up to 10 times their ticket price, Consumer Affairs Minister Judith Tizard says.
http://www.stuff.co.nz/stuff/dailynews/3998311a11.html
Mar 19, 2007, 9:08 am
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Good to see that she picked up on the following:
Travel suppliers (and their apologists) try to hide behind "terms and conditions" even where such "terms and conditions" are not to prevail.
Ms Tizard also said Air New Zealand and Qantas were referring to out-of-date legislation in their terms and conditions of travel as stated on tickets and websites.
"This may have led consumers to believe they did not have any rights in response to this issue."
"This may have led consumers to believe they did not have any rights in response to this issue."
May 30, 2007, 1:00 pm
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Did you copy/paste the text of the article, because it is already no longer available online.
Thanks,
Steve
Thanks,
Steve
May 30, 2007, 4:52 pm
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Originally Posted by steve32
Did you copy/paste the text of the article, because it is already no longer available online. ...
... "Under the civil aviation legislation, consumers are entitled to compensation from the airline if they are delayed - unless the delay is caused by factors beyond the airline's control such as weather conditions or safety issues," she said.
"Delay includes being bumped on overbooked flights, and also covers flights that have been delayed or cancelled because of internal airline issues, such as rostering."
Airlines would be liable to pay compensation to passengers of up to 10 times their ticket price or the cost of the delay, whichever was the lesser.
The compensation would cover loss, such as missing a game or a concert, or extra costs, such as meals, taxi fares or missed connections, incurred because of the delays. ...
"Delay includes being bumped on overbooked flights, and also covers flights that have been delayed or cancelled because of internal airline issues, such as rostering."
Airlines would be liable to pay compensation to passengers of up to 10 times their ticket price or the cost of the delay, whichever was the lesser.
The compensation would cover loss, such as missing a game or a concert, or extra costs, such as meals, taxi fares or missed connections, incurred because of the delays. ...