Changing Original Form of Payment - Is It Possible
Aug 28, 2009 | 10:28 am
#1
Original Poster
Join Date: Sep 2008
Location: BOSish
Programs: DL PM / MM, Nat'l EE
Posts: 454
Changing Original Form of Payment - Is It Possible
Purchased a ticket on Delta.com for Northwest metal. In reviewing my credit card invoices, realized I charged this to the incorrect card. Now the issue is that this is a work credit card and personal charges are frowned upon. What, if any, are my options for reversing charges on the original form of payment and charging a different card? Date of travel is today - yikes.......
I tried the Delta web desk who was willing to reverse the charges, but claimed that Northwest must do this (though I don't understand why since it's an 006 ticket number). Transferred to Northwest and hit a brick wall.
Thanks for any help you can provide!
I tried the Delta web desk who was willing to reverse the charges, but claimed that Northwest must do this (though I don't understand why since it's an 006 ticket number). Transferred to Northwest and hit a brick wall.
Thanks for any help you can provide!
Aug 28, 2009 | 2:05 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
I think in theory it is possible. But in practice, as you found out, it will be a pain in the a@@.
Aug 28, 2009 | 9:48 pm
#3
Join Date: Sep 2004
Posts: 36
I have never been succesful at changing the original form of payment. I have been threatened with change fees and fare differences. The easiest thing would be to do, of course, is pay back your company. Sorry I wasn't more helpful. Good luck!!!
Aug 28, 2009 | 9:57 pm
#4
Join Date: Jul 2009
Posts: 238
012 tkt stock
There is a very simple process @NWA for changing the FOP on a 012 issued tkt...(orig tkt must have been issued by NW or NWA.COM only)....not agencies/Orbitz etc....
You call the NW agent, they contact their Supervisor who will send an email off along with the new FOP....There is a fee of $50 for this transaction, so you would really need to make it happen....But it definitely is possible and takes about 3 biz days to settle out....
Not all agents are aware, but all they need to do is to make a call to their Supervisor!
Not sure if DL has any similar process, but its doubtful
You call the NW agent, they contact their Supervisor who will send an email off along with the new FOP....There is a fee of $50 for this transaction, so you would really need to make it happen....But it definitely is possible and takes about 3 biz days to settle out....
Not all agents are aware, but all they need to do is to make a call to their Supervisor!
Not sure if DL has any similar process, but its doubtful