Poor integration with DL reservation system
Mar 31, 2009 | 8:27 pm
#1
Original Poster
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Silver, Hertz Five Star
Posts: 7,493
Poor integration with DL reservation system
I have a mixed NW, KE and DL itinerary booked. The KE segment shows the correct seat number, correct meal and the KE confirmation number. And when I called KE to change the seat the new seat number showed up on nwa.com.
The DL segments show seats "not assigned", "None" for meal service (does DL really serve no food in business on a 14 hour flight?) and no DL confirmation number.
Not a big deal, as I called NW to get the DL confirmation number and checked delta.com to make sure that all is kosher. But it really does look silly and makes you wonder about the IT department.
The DL segments show seats "not assigned", "None" for meal service (does DL really serve no food in business on a 14 hour flight?) and no DL confirmation number.
Not a big deal, as I called NW to get the DL confirmation number and checked delta.com to make sure that all is kosher. But it really does look silly and makes you wonder about the IT department.
Mar 31, 2009 | 8:55 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS Titanium, Disney AP
Posts: 14,532
Same thing happens in reverse as well. Whenever I have a NW flight on a DL itinerary (not codeshares either...), it shows unassigned. I can get the seat assignments on the DL flights fine, but go via nwa.com for the NW flights.