Fare refundable?
Oct 9, 2008, 7:25 pm
#1
Original Poster
Join Date: Mar 2004
Location: London
Posts: 224
Fare refundable?
I tried to book a trip in Business from NYC-HKG in the winter and got a nice fare. The booking code is ZRWHOL for the NYC-HKG and ZRXHOL for the HKG-NYC part of it.
I am trying to see if the fare is refundable. On the confirmation page on www.nwa.com, it says -
* This ticket is refundable.
But if I click into the fare rules there is this line -
CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE.
Why the difference? what does this mean? can I cancel this trip and get a refund? Any help is greatly appreciated.
The full rules are here -
CHANGES ANY TIME CHARGE USD 400.00 FOR REISSUE. NOTE - FEE MAY BE WAIVED IN CASE OF ILLNESS OF PASSENGER OR TRAVELING COMPANION OR DEATH OF PASSENGER/ IMMEDIATE FAMILY/TRAVELING COMPANION PER DEATH/ ILL PROVISIONS AS DEFINED IN NW/KL GENERAL RULE 4. A VALID MEDICAL OR DEATH CERTIFICATE IS REQUIRED. .--- CHANGES ARE NOT ALLOWED TO ORIGIN/DESTINATION. SEE CANCELLATIONS. .--- TICKETS MUST BE REISSUED WHEN ANY VOLUNTARY CHANGE IS MADE. THE FEE AND ANY DIFFERENCE IN FARE MUST BE COLLECTED AT TIME OF CHANGE OR THE CHANGE WILL NOT BE PERMITTED. .--- IF CHANGES ARE MADE TO THE FIRST TICKETED FLIGHT THE PROVISIONS OUTLINED UNDER CANCELLATION - PARAGRAPH -C- BELOW SHALL APPLY. .--- IF CHANGES ARE MADE TO OTHER THAN THE FIRST TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT TIME OF ORIGINAL TICKET ISSUE WILL APPLY PROVIDED THE NEW ITINERARY REQUALIFIES FOR ALL THE PROVISIONS OF THE ORIGINALLY TICKETED FARE BUT IGNORING ANY ADVANCE RESERVATION OR TICKETING REQUIREMENTS. IF THE NEW ITIN REQUALIFIES FOR THE ORIGINALLY TICKETED FARE BUT RESULTS IN A HIGHER FARE THE DIFFERENCE IN FARE AND THE CHANGE FEE MUST BE COLLECTED AT TIME OF REISSUE. IF THE NEW ITINERARY REQUALIFIES FOR THE ORIGINALLY TICKETED FARE BUT RESULTS IN A LOWER FARE NO REFUND WILL BE MADE. HOWEVER THE DIFFERENCE IN FARE WILL BE APPLIED TOWARDS THE CHANGE FEE AND ANY RESIDUAL WILL BE RETURNED TO THE PASSENGER IN THE FORM OF A NON-REFUNDABLE MCO VALID FOR TRAVEL ON NW/KL ONLY .--- IF AT ANYTIME CHANGES REQUESTED BY THE PASSENGER RESULT IN THE ITINERARY NO LONGER QUALIFYING FOR THE TICKETED FARE THE PROVISIONS OUTLINED UNDER CANCELLATION - PARAGRAPH -D- SHALL APPLY. CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. NOTE - A. DEATH/ILLNESS PROVISION .--- TICKET MAY BE REFUNDED OR USED TOWARD THE PURCHASE OF ANOTHER TICKET IF DUE TO ILLNESS OF PASSENGER OR TRAVELLING COMPANION OR DEATH OF PSGR/IMMEDIATE FAMILY MEMBER/TRAVELING COMPANION PER THE PROVISIONS DEFINED IN NW/KL GENERAL RULE NUMBER 4. A VALID DEATH OR HOSPITAL/MEDICAL CERTIFICATE IS REQUIRED. .--- B. CUSTOMER FIRST POLICY .--- IF RESERVATIONS AND TICKETING OCCUR ON THE SAME DAY A FULL REFUND IS PERMITTED WITHOUT PENALTY UP TO ONE DAY AFTER TICKET IS PURCHASED. .--- C. EXCHANGE - CHANGE TO 1ST TICKETED FLIGHT / WHOLLY UNUSED TICKET .--- FULL VALUE OF A WHOLLY UNUSED TICKET MAY BE APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED AT -CURRENT- FARE LEVELS UPON PAYMENT OF THE CHANGE FEE CONTAINED WITHIN THIS RULE AND ANY DIFFERENCE IN FARE PROVIDED - -.-RESERVATIONS FOR A NEW ITINERARY ARE MADE AND TICKETS REISSUED NO LATER THAN 1 YEAR OF DATE OF ISSUE OF THE ORIGINALLY PURCHASED TICKET. .AND- -.-THE VALUE OF THE TICKET FOR THE NEW ITINERARY IS EQUAL TO OR GREATER THAN THE VALUE OF THE TICKET BEING EXCHANGED. THE ORIGINAL NON-REFUNDABLE CANCELLATION PENALTY OF THE TICKET BEING EXCHANGE REMAINS NON- REFUNDABLE. IF THE NON-REFUNDABLE AMOUNT OF THE NEW TICKET IS LESS THAN THE CANCELLATION PENALTY OF THE TICKET BEING EXCHANGED - THE CANCELLATION PENALTY OF THE TICKET BEING EXCHANGED MUST BE PRINTED IN THE ENDORSEMENT BOX OF THE NEW TICKET. .--- D. REISSUE -NO- CHANGE TO 1ST TICKETED FLIGHT / WHOLLY UNUSED -OR- PARTIALLY USED TICKET .--- A PARTIALLY USED TICKET MAY NOT BE APPLIED TOWARDS PURCHASE OF A NEW TICKET. .--- IF CHANGES REQUESTED BY THE PASSENGER RESULT IN THE NEW ITINERARY NO LONGER QUALIFYING FOR THE ORIGINALLY TICKETED FARE FULL VALUE OF THE ORIGINAL TICKET MAY BE APPLIED TOWARDS UPGRADE TO A HIGHER QUALIFYING FARE -USING FARES IN EFFECT ON THE ORIGINAL TICKETING DATE- UPON PAYMENT OF THE CHANGE FEE CONTAINED IN THIS RULE AND ANY DIFFERENCE IN FARE PROVIDED - -.-ALL TRAVEL ON THE REVISED ITINERARY IS COMPLETED WITHIN 1 YEAR FROM THE DATE TRAVEL ORIGINATED. .AND- -.-THE FARE IS RECALCULATED FROM POINT OF ORIGIN - I.E. THE CITY WHERE TRAVEL ORIGINATED ON THE TICKET BEING REISSUED. .--- THE NON-REFUNDABLE CANCELLATION PENALTY OF THE TICKET BEING REISSUED REMAINS NON-REFUNDABLE. IF THE NON-REFUNDABLE AMOUNT OF THE NEW TICKET IS LESS THAN THE CANCELLATION PENALTY OF THE TICKET BEING REISSUED - THE CANCELLATION PENALTY AMOUNT FROM THE TICKET BEING REISSUED MUST BE PRINTED IN THE ENDORSEMENT BOX OF THE NEW TICKET.
I am trying to see if the fare is refundable. On the confirmation page on www.nwa.com, it says -
* This ticket is refundable.
But if I click into the fare rules there is this line -
CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE.
Why the difference? what does this mean? can I cancel this trip and get a refund? Any help is greatly appreciated.
The full rules are here -
CHANGES ANY TIME CHARGE USD 400.00 FOR REISSUE. NOTE - FEE MAY BE WAIVED IN CASE OF ILLNESS OF PASSENGER OR TRAVELING COMPANION OR DEATH OF PASSENGER/ IMMEDIATE FAMILY/TRAVELING COMPANION PER DEATH/ ILL PROVISIONS AS DEFINED IN NW/KL GENERAL RULE 4. A VALID MEDICAL OR DEATH CERTIFICATE IS REQUIRED. .--- CHANGES ARE NOT ALLOWED TO ORIGIN/DESTINATION. SEE CANCELLATIONS. .--- TICKETS MUST BE REISSUED WHEN ANY VOLUNTARY CHANGE IS MADE. THE FEE AND ANY DIFFERENCE IN FARE MUST BE COLLECTED AT TIME OF CHANGE OR THE CHANGE WILL NOT BE PERMITTED. .--- IF CHANGES ARE MADE TO THE FIRST TICKETED FLIGHT THE PROVISIONS OUTLINED UNDER CANCELLATION - PARAGRAPH -C- BELOW SHALL APPLY. .--- IF CHANGES ARE MADE TO OTHER THAN THE FIRST TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT TIME OF ORIGINAL TICKET ISSUE WILL APPLY PROVIDED THE NEW ITINERARY REQUALIFIES FOR ALL THE PROVISIONS OF THE ORIGINALLY TICKETED FARE BUT IGNORING ANY ADVANCE RESERVATION OR TICKETING REQUIREMENTS. IF THE NEW ITIN REQUALIFIES FOR THE ORIGINALLY TICKETED FARE BUT RESULTS IN A HIGHER FARE THE DIFFERENCE IN FARE AND THE CHANGE FEE MUST BE COLLECTED AT TIME OF REISSUE. IF THE NEW ITINERARY REQUALIFIES FOR THE ORIGINALLY TICKETED FARE BUT RESULTS IN A LOWER FARE NO REFUND WILL BE MADE. HOWEVER THE DIFFERENCE IN FARE WILL BE APPLIED TOWARDS THE CHANGE FEE AND ANY RESIDUAL WILL BE RETURNED TO THE PASSENGER IN THE FORM OF A NON-REFUNDABLE MCO VALID FOR TRAVEL ON NW/KL ONLY .--- IF AT ANYTIME CHANGES REQUESTED BY THE PASSENGER RESULT IN THE ITINERARY NO LONGER QUALIFYING FOR THE TICKETED FARE THE PROVISIONS OUTLINED UNDER CANCELLATION - PARAGRAPH -D- SHALL APPLY. CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. NOTE - A. DEATH/ILLNESS PROVISION .--- TICKET MAY BE REFUNDED OR USED TOWARD THE PURCHASE OF ANOTHER TICKET IF DUE TO ILLNESS OF PASSENGER OR TRAVELLING COMPANION OR DEATH OF PSGR/IMMEDIATE FAMILY MEMBER/TRAVELING COMPANION PER THE PROVISIONS DEFINED IN NW/KL GENERAL RULE NUMBER 4. A VALID DEATH OR HOSPITAL/MEDICAL CERTIFICATE IS REQUIRED. .--- B. CUSTOMER FIRST POLICY .--- IF RESERVATIONS AND TICKETING OCCUR ON THE SAME DAY A FULL REFUND IS PERMITTED WITHOUT PENALTY UP TO ONE DAY AFTER TICKET IS PURCHASED. .--- C. EXCHANGE - CHANGE TO 1ST TICKETED FLIGHT / WHOLLY UNUSED TICKET .--- FULL VALUE OF A WHOLLY UNUSED TICKET MAY BE APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED AT -CURRENT- FARE LEVELS UPON PAYMENT OF THE CHANGE FEE CONTAINED WITHIN THIS RULE AND ANY DIFFERENCE IN FARE PROVIDED - -.-RESERVATIONS FOR A NEW ITINERARY ARE MADE AND TICKETS REISSUED NO LATER THAN 1 YEAR OF DATE OF ISSUE OF THE ORIGINALLY PURCHASED TICKET. .AND- -.-THE VALUE OF THE TICKET FOR THE NEW ITINERARY IS EQUAL TO OR GREATER THAN THE VALUE OF THE TICKET BEING EXCHANGED. THE ORIGINAL NON-REFUNDABLE CANCELLATION PENALTY OF THE TICKET BEING EXCHANGE REMAINS NON- REFUNDABLE. IF THE NON-REFUNDABLE AMOUNT OF THE NEW TICKET IS LESS THAN THE CANCELLATION PENALTY OF THE TICKET BEING EXCHANGED - THE CANCELLATION PENALTY OF THE TICKET BEING EXCHANGED MUST BE PRINTED IN THE ENDORSEMENT BOX OF THE NEW TICKET. .--- D. REISSUE -NO- CHANGE TO 1ST TICKETED FLIGHT / WHOLLY UNUSED -OR- PARTIALLY USED TICKET .--- A PARTIALLY USED TICKET MAY NOT BE APPLIED TOWARDS PURCHASE OF A NEW TICKET. .--- IF CHANGES REQUESTED BY THE PASSENGER RESULT IN THE NEW ITINERARY NO LONGER QUALIFYING FOR THE ORIGINALLY TICKETED FARE FULL VALUE OF THE ORIGINAL TICKET MAY BE APPLIED TOWARDS UPGRADE TO A HIGHER QUALIFYING FARE -USING FARES IN EFFECT ON THE ORIGINAL TICKETING DATE- UPON PAYMENT OF THE CHANGE FEE CONTAINED IN THIS RULE AND ANY DIFFERENCE IN FARE PROVIDED - -.-ALL TRAVEL ON THE REVISED ITINERARY IS COMPLETED WITHIN 1 YEAR FROM THE DATE TRAVEL ORIGINATED. .AND- -.-THE FARE IS RECALCULATED FROM POINT OF ORIGIN - I.E. THE CITY WHERE TRAVEL ORIGINATED ON THE TICKET BEING REISSUED. .--- THE NON-REFUNDABLE CANCELLATION PENALTY OF THE TICKET BEING REISSUED REMAINS NON-REFUNDABLE. IF THE NON-REFUNDABLE AMOUNT OF THE NEW TICKET IS LESS THAN THE CANCELLATION PENALTY OF THE TICKET BEING REISSUED - THE CANCELLATION PENALTY AMOUNT FROM THE TICKET BEING REISSUED MUST BE PRINTED IN THE ENDORSEMENT BOX OF THE NEW TICKET.
Oct 9, 2008, 8:32 pm
#3
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Normally it has an R at the end of the fare code. Maybe only one leg of the fare is refundable.
Oct 10, 2008, 6:03 am
#4
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