Is TTU broken?
Jul 11, 2008 | 2:00 pm
#1
Original Poster
Join Date: May 2005
Programs: DL DM, AA EXP, BD GE
Posts: 672
Is TTU broken?
Got this when I sent in a note today about a terrible IND-LGA flight:
"Talk to Us submissions are temporarily unavailable.
However, your request has been received and sent through email."
I wonder how TTU is different from email and how much longer it will take to get back to me?
"Talk to Us submissions are temporarily unavailable.
However, your request has been received and sent through email."
I wonder how TTU is different from email and how much longer it will take to get back to me?
Jul 11, 2008 | 6:49 pm
#2
Join Date: Feb 2003
Location: Cincinnati, OH
Programs: NW-PE, Blue Star SeaSmiles
Posts: 6,789
Same thing at 7:00am this morning. The e-mail did get a response just not as fast as TTU.
Jul 12, 2008 | 1:03 am
#3
Join Date: Aug 2004
Location: Minneapolis, MN
Programs: Delta Airlines, Sun Country Airlines
Posts: 1,602
No SLA (Service Level Agreement) Monitoring
I hope this makes sense...
-A
Jul 20, 2008 | 12:03 am
#4
Join Date: May 2005
Location: MKE / MSP
Programs: NWA GE -- PRIORITY CLUB PE
Posts: 118
I wrote one time and still to this day have not gotten a reply ... and it was actually a compliment!!
Jul 20, 2008 | 12:53 am
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott, IHG, Hyatt something
Posts: 34,524
Jul 20, 2008 | 5:18 am
#6
Join Date: Dec 2005
Posts: 1,201
Sent a positive TTU and received no reply. Sent a negative TTU and received a TELEPHONE call within less than 45 min. and 15,000 miles for both of us. Thank you NW!
Jul 20, 2008 | 2:30 pm
#7
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
On some categories of TTUs, there is no checkbox for a requested reply.
Jul 21, 2008 | 4:00 am
#8
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Jul 21, 2008 | 2:53 pm
#9
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
I've done the same thing when I wanted a reply, I just wanted to point that out so people who weren't finding the checkbox would know why.
Jul 21, 2008 | 3:07 pm
#10
Original Poster
Join Date: May 2005
Programs: DL DM, AA EXP, BD GE
Posts: 672
FWIW, I still got a reply (actually, my GF, a non-elite did) in two days. Guess the message still got across...
Jul 22, 2008 | 6:02 pm
#11
Join Date: Feb 2008
Programs: NWA WorldPerks
Posts: 83
Yes it is NW is tired of hearing how every flight is great and the staff is wonderful.