Call from Customer Service
Feb 15, 2008 | 1:56 pm
#1
Original Poster
Join Date: Dec 2006
Location: Where you want to be
Programs: DL DM & 1MM, AA, BA, National Emerald
Posts: 384
Call from Customer Service
I recently emailed a note to NWA customer service about FA’s on a flight from AMS-DTW which you would have thought we were going to a funeral and treatment wasn’t the best, long story.
I had also noticed that on the NWA website they have a "Customers First" Customer Service Commitments link and list 12 things they strive to do. I pointed out that no where is there a commitment to the care and service of passengers once they are ALREADY on a flight, which is my gripe compared to FA’s getting off a KLM international flight.
Anyway, a couple of evenings ago I received a call for a senior NWA customer service rep and it was a very good conversation asking if there was anything else I wanted to add, she apologized, etc. as well.
So bravo NWA customer service!!^
I had also noticed that on the NWA website they have a "Customers First" Customer Service Commitments link and list 12 things they strive to do. I pointed out that no where is there a commitment to the care and service of passengers once they are ALREADY on a flight, which is my gripe compared to FA’s getting off a KLM international flight.
Anyway, a couple of evenings ago I received a call for a senior NWA customer service rep and it was a very good conversation asking if there was anything else I wanted to add, she apologized, etc. as well.
So bravo NWA customer service!!^
Feb 15, 2008 | 2:20 pm
#2
Join Date: May 2006
Location: CGK & PBI
Programs: Cruise addict and AirBNB Plat :)
Posts: 3,320
So .. how many miles did you get for this "trouble"? 
Feb 15, 2008 | 3:15 pm
#3
Original Poster
Join Date: Dec 2006
Location: Where you want to be
Programs: DL DM & 1MM, AA, BA, National Emerald
Posts: 384
Actually not sure yet... nothing shown up in account anyway.. should I call back and ask?? 