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Great handling of a canceled flight

Great handling of a canceled flight

 
Old Feb 13, 08, 9:54 am
  #1  
Original Poster
 
Join Date: Feb 2006
Location: Virginia
Programs: Delta UA Spg
Posts: 94
Great customer service NWA!

On Jan 22 I had an award ticket scheduled for RIC-MSP-NRT-SIN. After sitting at the gate in Ric for 2 hours the flight was canceled. At that time it was too late to get to either DTW or MSP to catch a flight to NRT.
I needed to get to Singapore by the 24th as I was carrying paper tickets for onward travel on the 24th for myself and my two friends that I had planned to meetup with in MSP. I explained this to the gate agent in RIC and he promptly booked me on Singapore Air to arrive in time to meet my friends in Singapore.
I was surprised NW did this ..after all I was using an award ticket. Great job NWA!

Last edited by marel2; Feb 13, 08 at 9:59 am
marel2 is offline  
Old Feb 13, 08, 10:08 am
  #2  
formerly jameskwon
 
Join Date: Jan 2006
Location: NYC
Programs: AA, DL, Bonvoy, WoH, HH
Posts: 760
Oh, your lucky!
and 14th I'd guess? not 24th?
ControlTower is offline  
Old Feb 13, 08, 10:46 am
  #3  
Original Poster
 
Join Date: Feb 2006
Location: Virginia
Programs: Delta UA Spg
Posts: 94
Jan 24...I just got back
marel2 is offline  
Old Feb 13, 08, 9:08 pm
  #4  
 
Join Date: Jul 2006
Location: DCA
Programs: AA EXP 1MM, UA GS, AMEX PLAT, SPG Gold, HHonors Diamond, Marriott Platinum
Posts: 184
glad that your trip went well and that NWA took care of you!
netsc is offline  

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