Great handling of a canceled flight
Feb 13, 2008, 9:54 am
#1
Original Poster
Join Date: Feb 2006
Location: Virginia
Programs: Delta UA Spg
Posts: 94
Great customer service NWA!
On Jan 22 I had an award ticket scheduled for RIC-MSP-NRT-SIN. After sitting at the gate in Ric for 2 hours the flight was canceled. At that time it was too late to get to either DTW or MSP to catch a flight to NRT.
I needed to get to Singapore by the 24th as I was carrying paper tickets for onward travel on the 24th for myself and my two friends that I had planned to meetup with in MSP. I explained this to the gate agent in RIC and he promptly booked me on Singapore Air to arrive in time to meet my friends in Singapore.
I was surprised NW did this ..after all I was using an award ticket. Great job NWA!
I needed to get to Singapore by the 24th as I was carrying paper tickets for onward travel on the 24th for myself and my two friends that I had planned to meetup with in MSP. I explained this to the gate agent in RIC and he promptly booked me on Singapore Air to arrive in time to meet my friends in Singapore.
I was surprised NW did this ..after all I was using an award ticket. Great job NWA!
Last edited by marel2; Feb 13, 2008 at 9:59 am
Feb 13, 2008, 10:08 am
#2
Join Date: Jan 2006
Location: NYC
Programs: AA, DL, Bonvoy, WoH, HH
Posts: 762
Oh, your lucky!
and 14th I'd guess? not 24th?
and 14th I'd guess? not 24th?
Feb 13, 2008, 10:46 am
#3
Original Poster
Join Date: Feb 2006
Location: Virginia
Programs: Delta UA Spg
Posts: 94
Jan 24...I just got back
Feb 13, 2008, 9:08 pm
#4
Join Date: Jul 2006
Location: DCA
Programs: AA EXP 1MM, UA GS, AMEX PLAT, SPG Gold, HHonors Diamond, Marriott Platinum
Posts: 184
glad that your trip went well and that NWA took care of you!