WP upgrade on CO
Sep 10, 2003 | 12:06 pm
#1
Original Poster
Join Date: Sep 2003
Location: Raleigh, NC
Programs: Hertz Gold, Marriott Gold, HHonors Gold, United Silver
Posts: 79
WP upgrade on CO
Hi all,
I'm taking a business trip this fall to San Diego. It's a CO flight BDL-EWR-SAN. I purposly purchased a B class fare so I could use my NW mileage to upgrade. After I purchased (online), I called WP to upgrade. They told me only the return flight (SAN-IAH-BDL) had availability - ok, no problem. They told me I can keep checking back to see if the EWR-SAN opens up again. (or for me, I just kept checking seatmap.com).
Anyway, amazingly...a seat opened up today! Thought that wouldn't happen because it's a popular flight and usually full. So---I called WP back, and they tell me...that'll be $50. WHAT??? The first time I call, they are more than happy to change it for me for free...AND tell me to keep checking back in case a seat opens up. They did NOT mention it would incur the $50 change fee.
I guess I don't understand why I wasn't charged the first time...
I'm taking a business trip this fall to San Diego. It's a CO flight BDL-EWR-SAN. I purposly purchased a B class fare so I could use my NW mileage to upgrade. After I purchased (online), I called WP to upgrade. They told me only the return flight (SAN-IAH-BDL) had availability - ok, no problem. They told me I can keep checking back to see if the EWR-SAN opens up again. (or for me, I just kept checking seatmap.com).
Anyway, amazingly...a seat opened up today! Thought that wouldn't happen because it's a popular flight and usually full. So---I called WP back, and they tell me...that'll be $50. WHAT??? The first time I call, they are more than happy to change it for me for free...AND tell me to keep checking back in case a seat opens up. They did NOT mention it would incur the $50 change fee.
I guess I don't understand why I wasn't charged the first time...
Sep 10, 2003 | 1:13 pm
#2
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,459
When "this fall" is your flight?
https://www.nwa.com/freqfly/travel/options.shtml
https://www.nwa.com/freqfly/travel/options.shtml
Sep 10, 2003 | 1:16 pm
#3
Original Poster
Join Date: Sep 2003
Location: Raleigh, NC
Programs: Hertz Gold, Marriott Gold, HHonors Gold, United Silver
Posts: 79
October 25 - 30th. Plenty of time. So if I read this correctly, I should not have been charged?
Sep 10, 2003 | 1:21 pm
#4
Original Poster
Join Date: Sep 2003
Location: Raleigh, NC
Programs: Hertz Gold, Marriott Gold, HHonors Gold, United Silver
Posts: 79
I also found this...
http://www.nwa.com/freqfly/travel/unused.shtml
Look under - "WorldPerks Award Itinerary Changes"
Still doesn't make sense as to why I was charged the second time.
http://www.nwa.com/freqfly/travel/unused.shtml
Look under - "WorldPerks Award Itinerary Changes"
Still doesn't make sense as to why I was charged the second time.
Sep 10, 2003 | 1:22 pm
#5
Join Date: Feb 2002
Location: Seattle, WA
Programs: DL Plat
Posts: 234
You might want to refer back to this post of mine on essentially the same topic "NW Elite upgrading on CO using NW miles ?", 4/16/03):
http://www.flyertalk.com/forum/Forum35/HTML/005795.html
As you can see, I found upgrading a CO ticket using NW miles to be very painful, even using the usually very efficient NW Platinum phone line agents.
I'm still baffled by the "service charge", (which was graciously waived) -- I wasn't expecing to pay any charge.
Also, despite the comments in the responses, I was issued paper upgrade certifs on CO (looked similar to a ticket by mail).
http://www.flyertalk.com/forum/Forum35/HTML/005795.html
As you can see, I found upgrading a CO ticket using NW miles to be very painful, even using the usually very efficient NW Platinum phone line agents.
I'm still baffled by the "service charge", (which was graciously waived) -- I wasn't expecing to pay any charge.
Also, despite the comments in the responses, I was issued paper upgrade certifs on CO (looked similar to a ticket by mail).
Sep 10, 2003 | 1:32 pm
#6
Original Poster
Join Date: Sep 2003
Location: Raleigh, NC
Programs: Hertz Gold, Marriott Gold, HHonors Gold, United Silver
Posts: 79
Thanks hsmythe
I think I'm going to call them back and try and straighten this out. It makes no sense...
I will get my $50 back!
I think I'm going to call them back and try and straighten this out. It makes no sense...
I will get my $50 back!
Sep 10, 2003 | 1:50 pm
#7
Original Poster
Join Date: Sep 2003
Location: Raleigh, NC
Programs: Hertz Gold, Marriott Gold, HHonors Gold, United Silver
Posts: 79
Ok - here is the answer to the "$50" question. IF there is mileage applied to a ticket (10,000 miles for my return trip) and I now want to upgrade my outbound trip - NW re-deposits the mileage and then takes out 20,000 miles - thus the $50 fee.
Hard to believe a couple silly keystrokes costs you $50 bucks...
Hard to believe a couple silly keystrokes costs you $50 bucks...
Sep 10, 2003 | 2:00 pm
#8
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,459
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Technobie:
Ok - here is the answer to the "$50" question. IF there is mileage applied to a ticket (10,000 miles for my return trip) and I now want to upgrade my outbound trip - NW re-deposits the mileage and then takes out 20,000 miles - thus the $50 fee. </font>
Ok - here is the answer to the "$50" question. IF there is mileage applied to a ticket (10,000 miles for my return trip) and I now want to upgrade my outbound trip - NW re-deposits the mileage and then takes out 20,000 miles - thus the $50 fee. </font>
Sep 10, 2003 | 2:09 pm
#9
Original Poster
Join Date: Sep 2003
Location: Raleigh, NC
Programs: Hertz Gold, Marriott Gold, HHonors Gold, United Silver
Posts: 79
Can they do that? I don't know...not familiar enough with that. It's a R/T e-ticket - they keep telling me they have to reissue the ticket. Not sure if they are trying to pull the wool over my eyes or not.