NWA.COM Question
#1
Original Poster
Original Member

Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,367
NWA.COM Question
I’m making my first reservation on NWA.COM and I keep getting an error “Please note: all fields marked with an asterisk(*) are required.” I have all the required fields filled in. Am I doing something wrong? Also, for a Gold member do I get an upgrade on any fare? I checked the website and it looks like I do but I remember reading here that not all fares were entitled to upgrades. Thanks.
#2
Join Date: Jan 2004
Posts: 3,748
Yes, any elite member can upgrade on any fare.
The website is currently down.
The website is currently down.
#3
Original Poster
Original Member

Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,367
I was successful with my first reservation. Do I have the same 24-hour hold period, like AA, to pick up the reservation? One other thing, I did not get an E-mail confirmation, should I? Thanks
#4

Join Date: May 2001
Location: MSP
Programs: DL Diamond, Hyatt Globalist, Hilton Gold, Bonvoy Gold
Posts: 107
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by thepla:
I was successful with my first reservation. Do I have the same 24-hour hold period, like AA, to pick up the reservation? One other thing, I did not get an E-mail confirmation, should I? Thanks</font>
I was successful with my first reservation. Do I have the same 24-hour hold period, like AA, to pick up the reservation? One other thing, I did not get an E-mail confirmation, should I? Thanks</font>
#5
Join Date: May 2001
Posts: 56
If you make a reservation on NWA.COM, then Northwest has its "Customer First" policy, which essentially gives you until midnight the next day to change your mind and get a full refund. I've used this a couple of times. Once when the rate dropped on a non-refundable less than six hours after I made a reservation (got my money refunded rather than an MCO) and another time when I got brain lock and reserved the wrong day. Realized my problem within an hour and called and changed. One other time I wanted to switch to a different flight so I called. They could have cancelled my reservation but I would then have been inside 14 days and the ensuing ticket I bought would have been more expensive so I stuck with what I had. The ticket will be issued automatically unless you call NW.

