Starwood, for example, has a dedicated participant, who actively monitors and participates.

All I meant by this, which I thought was simple enough to decipher, is that FlyerTalk is not the official conduit for complaints (or compliments, other comments, etc. ) to NW. While NW may indeed read parts of FT, they're looking for general attitudes and opinions of a group and they're not trying to fish out from threads individual complaints and address them on a case-by-case basis. They have a customer service department for these cases.

OP had an individual complaint and eventually contacted NW about it. That was the right thing to do. Assuming that posting a complaint on FlyerTalk and having the airline read it and subsequently doing something about it is expecting too much...assuming of course you actually want the airline to do something about it.

$0.12/ hr is too much
 

Darn straight.

It can't cost much to have one more employee at the Bangaladesh call center monitor the "Complaints about Overseas Outsourcing" threads and email them back to HQ VPs.

Solution, Solution, Solution
 

All this quibbling is noisy air.

If the OP will block out the face of the agent and then post a link to the picture, we can all decide if he is reacting or overreacting.

Hmmmm?

Rita

When did I (the OP) ever suggest that I expected NWA to read, or respond to this complaint on this forum? When did I say "I expect to be contacted by NWA management IMMEDIATELY to explain this lapse?" When did I ever say, "compensate me!!!"?

This was intended for the FT audience, who are NWA's biggest fans and/or detractors. For example: Have you ever seen this person? Is this typical to NWA? Is this another sign of impending doom and gloom? Have they given up? I have a personal problem with this display of unprofessionalism, do you? Etc. These are not the things that one shares with NWA Customer Service.

What am I expecting from NWA? Nothing really. If they throw some miles my way, who cares?; I have so many miles on the various carriers I patronize, I have a hard time using them. A free trip? Who cares. I have enough miles to cover MANY free trips. I don't have the time to use them as it is. Plus, thankfully, I can afford to support my travel habits.

The REAL response I would look for, (which of course I'll never see) is: Dear Mr. Zimmerman: Your feedback is valuable. We have shared this with our station manager in DTW, who has implemented daily staff "lineups and inspections" to ensure that our staff is always in perfect uniform, 24/7. We regularly inspect our staff in the workplace and have a zero tolerance policy for anyone dressed as you described.

We have also implemented a company wide policy that if an employee comes to work out of uniform, they are sent home and disciplined. Repeated occurances will warrant termination, which the unions wholeheartedly support. Most importantly, if they do not represent our image, (which was clearly explained at the time of hire) they never make it out on the floor.

We do not tolerate insubordination. The station managers will be held personally responsible for any lapses in our dress code policy. Should you experience any further deviations of our standards, the station managers name is ......., and can be reached at ............

(So, if anyone at NWA is really reading this, there's my two cents as to how you should respond, and how you should manage your staff).

To the FT audience: Have you ever seen this person? Is this typical to NWA? Is this another sign of impending doom and gloom? Have they given up? I have a personal problem with this display of unprofessionalism, do you?

Best Regards.

You're twisting words. No one ever claimed you said those things.

tick tick tick. I'm just counting the minutes until this thread gets closed.

So please, PLEASE post a link to your picture of said woman.
Rita

It will either be closed or made a sticky :)

That will be difficult given his current status.

i get she was out of uniform
 

Is it not possible that she was pulled to work at the last minute because of another employee no-show? Is it not possible that she didn't have time to get into the proper uniform? I'd rather have a gate agent in hot pants than a delayed flight. "Stuff" happens.

If someone else wants to complain, that is his right. I just wouldn't feel easy about complaining not knowing the circumstance behind why the agent might be casually dressed. Why make life harder for someone? If she is truly a habitual offender, management is already aware of it.

And monitoring how often a lady touches up her roots, that is itself rude. You are not supposed to admit that you noticed that her hair color wasn't her own.

hmmm is SHEEP a positive or negative name? :confused:

No one assumes that NWA will take action just because of reading a post, but I know people who do nothing but moniter message board and chatrooms and if they say a post like this - it would arouse reasont o investigate the possible incident.

-Vincent

People! People! People!

Such passion. Such words. Such a fuss over what the OP sees as inappropriate dress. Such inappropriate observations by several. How easy it would be to be offended by a number of things in this thread. I hadn't visited for a day or two and my has this gotten shrill.

As one of the FT audience: No, I've not seen this in isolation or as a pattern. I don't think it's necessarily a sign of doom, gloom, or giving up.

There could be a number of explanations from a lack of perspective on the part of the GA to her being a recent, not well oriented hire to a last minute call-in. Sitting in plain view of customers when not working is always questionable and I would find it objectionable.

But how 'bout some perspective here?

This would of course have to be done with a Prussian accent and much clicking of heels.