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Mar 27, 2006 | 10:35 am

#16

J.Edward

Join Date: Oct 2004

Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.

Programs: (ಠ_ಠ)

Posts: 9,077

Quote:

Originally Posted by otralot

Coach Choice is not nearly as major a change as CO's UG by fare basis

Please correct me if I am mistaken, but does not NW prioritize UGs first by status than fare class? Thanks.

Quote:

Originally Posted by otralot

...and 50% EQM's for cheap fares not purchased on co.com.

Thanks for bringing that up. Remember that CO had planned to phase out the online bonus all together but pressure from the FF'ers, amongst other things, made management reconsider. And there we have the quintessential difference as to what I hinted to earlier. CO worked with us to produce a product that offered both a stick and a carrot (to use a wise FT'ers analogy). NW seems to get the stick part right but forgets about the carrot. If you recall, there was a thread I started here a few days ago to try and brainstorm some ideas that would allow NW's most recent change, CC, to transform into a win/win scenario for both the airline and us.

If NW listens and tweaks the program based upon input from FF'ers (to that extent, SATlawyer had an excellent idea, IMHO) than I'll will certainly reconsider my opinion of them.

Quote:

Originally Posted by otralot

In fact many of CO's changes are down right anti-business traveler even those are the one's they hope to keep.

Yes, the EQM issue has stepped on toes - especially those of folks who are required to go cheap and use their companies travel agent. I don't have a good answer for that (I don't even know if one exists) but at the last CO DO management said they were pleased percentage of customers using co.com (and they hinted the EQM policy was part of this).

Quote:

Originally Posted by otralot

That said, both NW and CO have been poor communicators of change. I have always found if you reach out to people early, communicate what's coming, listen to reasonable responses, you can make change less painful and gain something in the process.

Here here! Also, FWIW, CO's management has taken the time twice now to host us in Houston, listen to what we have to say and tell us what they think. Granted, not all the news was good - but at least they took the time to hear us out. NW planning anything like that?

Quote:

Originally Posted by socrates

...I guess what I'm saying is we can't expect the programs/airlines to stand still and never change but we too shouldn't be expected to stand still either, everyone should make sure the program they are loyal makes the best sense for them, if not vote with your feet.

Well said. (FWIW, flaws in OP drove me to split my travel between UA and CO this year.)

Quote:

Originally Posted by socrates

...for me personally while I'm not happy with Roach Choice I prefer NWA's IFE System....this way I get to watch a movie I want to watch because I brought it with me .....NWA still works for me, CO doesn't (doesn't mean I don't fly them just that WP works best for me)

If that's the case, than I'd say you've made the right choice. Good point about the IFE too - can't tell you how captivated I was by Chicken Little.

Mar 27, 2006 | 11:09 am

#17

frequentfoulup

Join Date: Feb 2005

Location: SFO

Programs: Delta Diamond, Some other impressive stuff

Posts: 450

Where did the thread go?

Quote:

Originally Posted by thezipper

I can tell you ... this moderator wasn't consulted concerning Coach Choice... so I'm not sure what focus groups went into this decision...

There was a trial balloon floated in this very forum last fall. Searched under "enhancements" and other words, but the entire thread has disappeared. The trial balloon was shot down at the time by FT'ers, but clearly NW did not listen. Be thankful they are not charging for ice (yet).

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