Upgrade order
#1
Original Poster




Join Date: Feb 2001
Location: MCI ** UA Silver, Bonvoy Lifetime Titanium
Posts: 1,297
Upgrade order
A few weeks ago I suggested that upgrades were handed out based on revenue within elite tiers, and was slapped by several people who said it was all about the OLCI time -- if you check in at 23:59 on a $200 ticket as a plat, you'll get on the list ahead of another plat checking in at an hour before the flight on a $800 ticket, and you'll get the upgrae.
However, am I the only one that noticed this in the chat the other night?
Notice that time of checkin is not mentioned. Time of ticketing is, but it's the very last thing (after revenue, which is normally a clear differentiator -- very few people pay the exact same amount for their tickets)....
So what's the concensus? Is it revenue based or OLCI time based?
However, am I the only one that noticed this in the chat the other night?
mr exec
How does your system determine who gets upgraded on paid tickets when there are multiple travelers with the same elite status?
Russ Hinckley
We do look at a number of factors. First we sort by tier, then revenue, then LT value factors, then time of ticketing. I think it works very well and is the strongest benefit of our program. thx.
How does your system determine who gets upgraded on paid tickets when there are multiple travelers with the same elite status?
Russ Hinckley
We do look at a number of factors. First we sort by tier, then revenue, then LT value factors, then time of ticketing. I think it works very well and is the strongest benefit of our program. thx.
So what's the concensus? Is it revenue based or OLCI time based?
#2



Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,894
I am surprised by this. I have several recent trips that indicate otherwise. I am religious about the 23:59 check in, this weekend was case in point. We were in Florida on $203 SEA-RSW tickets, I'd be surprised if anyone paid less or was in a lower fare class. There were allegedly 20+ Plats on the flight back and I was #1 on the upgrade list (and in fact got one of the 2 F seats). I gave it up to sit with my wife.
I have been on 5-6 $200 transcons in the last month and used the 23:59 checkin trick and always wound up #1 on the upgrade list for legs that I didnt get an EUA. I find it hard to believe that all the other Plats on these flights (and there were other Plats below me on the waitlist) were bigger cheapskates than me!
I have been on 5-6 $200 transcons in the last month and used the 23:59 checkin trick and always wound up #1 on the upgrade list for legs that I didnt get an EUA. I find it hard to believe that all the other Plats on these flights (and there were other Plats below me on the waitlist) were bigger cheapskates than me!
#3


Join Date: Nov 2001
Location: RDU
Posts: 2,346
Is it possible that Russ used incorrect terminology, saying "time of ticketing" when he meant "time of check-in"? Just a thought...
#4
Original Poster




Join Date: Feb 2001
Location: MCI ** UA Silver, Bonvoy Lifetime Titanium
Posts: 1,297
Originally Posted by dave_261
Is it possible that Russ used incorrect terminology, saying "time of ticketing" when he meant "time of check-in"? Just a thought...
#5




Join Date: Jan 2005
Posts: 8,884
I think that it is time of check-in. On my last MR this weekend, I checked in at 23:59 for each leg and was #1 on the list for every leg I didn't get upgraded on. And I always fly the low fare classes (K, T, sometimes V).
#6


Join Date: Jan 2002
Location: RST
Programs: Delta Diamond; Hilton Diamond; Accor Gold
Posts: 4,845
Everytime I checkin as early as I can (22-24 hours before) I am the first to get upgraded at the gate. Works all the time.
#7
Join Date: Dec 2004
Location: MSP
Programs: NW Platinum, Hyatt Gold, HH Silver
Posts: 86
Another case in point, flew MSN-MSP-BOS yesterday at noon and didn't have access to a computer 24 hours beforehand because I was driving to MSN. Checked-in OLCI the morning of around 9AM and was put on the waitlist for MSN-MSP, already EUA on the MSP-BOS 3 days out. Another GE woman checked-in at the airport in front of me around 11 AM flashing her GE card (the lack of use of the self-service kiosk at MSN is ridiculous, everyone was waiting for an agent).
GE woman double checked at the gate and the GA said she was on the list and she'd let her know. Neither my name nor her name was called at the gate and I didn't even bother to check where I was on the list since I hadn't done 24 hours in advance and since the flight is normally full of PE from Epic Systems. When my row was called (no elite pre-board) I handed my boarding pass to the gate agent and the sensor went off and he handed me back an upgrade to 1-C. Made my afternoon for a $279 RT T-fare.
GE woman double checked at the gate and the GA said she was on the list and she'd let her know. Neither my name nor her name was called at the gate and I didn't even bother to check where I was on the list since I hadn't done 24 hours in advance and since the flight is normally full of PE from Epic Systems. When my row was called (no elite pre-board) I handed my boarding pass to the gate agent and the sensor went off and he handed me back an upgrade to 1-C. Made my afternoon for a $279 RT T-fare.
Last edited by wphsu99; Oct 11, 2005 at 11:28 am
#8

Join Date: Feb 2005
Programs: DL DM, UA 1K GS, Marriott LT Titanium, Hilton Gold, Avis Chairman, Hertz PC, National EE
Posts: 637
While in most cases the upgrade order is followed well, I have been in a few situations where lower elite status individuals were upgraded prior to mine at the gate. While they may have been Y paying passengers, I doubt it. Not too much of a biggie, but I know that there has been problems with their upgrade cue.
#9




Join Date: May 2005
Programs: DL Million Miler
Posts: 1,976
>>>>>>>Notice that time of checkin is not mentioned.
I figured that Russ was talking about the 5, 3, and 1 day EUA priority order. (My guess is that once it's past the point of EUAing, and moves into the OLCI timeframe, that the first factor is tier, and the second factor is time of check-in.)
I figured that Russ was talking about the 5, 3, and 1 day EUA priority order. (My guess is that once it's past the point of EUAing, and moves into the OLCI timeframe, that the first factor is tier, and the second factor is time of check-in.)
#10




Join Date: Jul 2005
Programs: UA Silver, Marriott LT Titanium
Posts: 571
Originally Posted by SpinzCity
I figured that Russ was talking about the 5, 3, and 1 day EUA priority order. (My guess is that once it's past the point of EUAing, and moves into the OLCI timeframe, that the first factor is tier, and the second factor is time of check-in.)
#11
Join Date: Apr 2005
Location: Dallas, TX
Posts: 447
Actually the EUA algorithm fascinates me. i am searching the NW forum and have found some informative posts from the past ( and still working on it...) using the search string "EUA" (not the best choice but works)
NWA's Protocol For Discount Ticket Elite Upgrades effective May 10, 2004
What is the upgrade order within an elite level?
EUA algorithms
Flight Availability Tool
and plenty more .....
I also posted about a hypothetical scenario here but i guess its not the right thread for it...
Bottomline good information on it exists ..... we just dont have the whole algo right infront of us...maybe someone can write it and make it a sticky because "EUA" and "upgrade" are the most common words used in the NW forum
Edit: themicah's post actually answers my question here
NWA's Protocol For Discount Ticket Elite Upgrades effective May 10, 2004
What is the upgrade order within an elite level?
EUA algorithms
Flight Availability Tool
and plenty more .....
I also posted about a hypothetical scenario here but i guess its not the right thread for it...
Bottomline good information on it exists ..... we just dont have the whole algo right infront of us...maybe someone can write it and make it a sticky because "EUA" and "upgrade" are the most common words used in the NW forum

Edit: themicah's post actually answers my question here
Last edited by ferrari_fan; Oct 11, 2005 at 1:15 pm
#12


Join Date: Jan 2003
Location: NYC
Posts: 8,691
Russ's description of the upgrade order is exactly what we've all known to be the upgrade order for EUA:
Battlefields are a different story. The FT consensus (which has never been confirmed, but seems to comport with most FTers' experience according to the above-linked threads) is that NW battlefield UGs are given out according to
- Status tier
- Fare class
- Time of ticketing
Battlefields are a different story. The FT consensus (which has never been confirmed, but seems to comport with most FTers' experience according to the above-linked threads) is that NW battlefield UGs are given out according to
- Status tier
- Time of checkin
#13
Join Date: Apr 2005
Location: Dallas, TX
Posts: 447
themicah Whats your opinion about the "LT value" factor and how often does it really come into play. How would you quantify it, what variables.
Russ hints that it actually takes precedence over time of ticketing.
Russ hints that it actually takes precedence over time of ticketing.
#14


Join Date: Jan 2003
Location: NYC
Posts: 8,691
Originally Posted by ferrari_fan
themicah Whats your opinion about the "LT value" factor and how often does it really come into play. How would you quantify it, what variables.
Russ hints that it actually takes precedence over time of ticketing.
Russ hints that it actually takes precedence over time of ticketing.
#15
Join Date: Apr 2005
Location: Dallas, TX
Posts: 447
Originally Posted by themicah
Does the LT stand for "Long Term?" If so, there have been posts around here about how those who have actually flown 1MM butt-in-seat miles have that status noted somewhere (although since joining SkyTeam, the status has been replaced on BPs by STE or STE+ notation). It's possible that this is what Russ is talking about, so I guess that in the rare case where two same-status elites are competing for the same UG, the 1MM Miler on a low fare might beat out a plain ol' elite on a higher fare class.
)Code:
#Total Flown Miles #Total Number of years spent as Plat #Total Number of years spent as Gold #Total Number of years spent as Silver #Flight Pattern ##Domestic Trips (US50,Mex,Canada,Caribbean) ##International Trips ##History of Paid JCZ ##History of Paid PF ##History of Paid YBM #Total Miles since enrollment #Total number of past trips on that particular route (particular routes might have a slightly different version of EUA algo running and the LT value might include this factor to reward certain fliers who have taken a route consistently in the past??? This makes sense??) #Total miles posted through other skyteam partners #Total Mileage earned though others #Are you Russ' friend?
This is just for fun. I believe the other three factors break the tie most all times before long term value becomes a deciding factor.

